OneDesk Features

OneDesk

Helpdesk & Project Management Software - in one application

4.0/5 (2 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Agile Methodologies
Alerts / Escalation
Alerts/Notifications
Approval Process Control
Assignment Management
Audit Trail
Automated Routing
Backlog Management
Billing & Invoicing
Budget Management
Budgeting/Forecasting
Business Process Automation
Calendar Management
Call Center Management
Campaign Management
Change Management
Charting
Chat/Messaging
Client Portal
Collaboration Tools
Color Codes/Icons
Commenting/Notes
Communication Management
Configurable Workflow
Cost-to-Completion Tracking
Create Subtasks
Customizable Branding
Customizable Dashboard
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Visualization
Document Management
Document Storage
Drag & Drop
Due Date Tracking
Email Management
Employee Management
Engagement Tracking
Feedback Management
File Sharing
Forecasting
Forms Management
Gantt/Timeline View
Goal Management
Goal Setting / Tracking
Help Desk Management
Idea Management
Ideation
Interaction Tracking
Issue Management
Issue Tracking
Iteration Management
KPI Monitoring
Kanban Board
Knowledge Base Management
Live Chat
Macros/Templated Responses
Marketing Calendar
Milestone Tracking
Mobile Access
Monitoring
Multi-Channel Communication
Percent-Complete Tracking
Planning Tools
Portfolio Management
Prioritization
Private Dashboards
Process Change Tracking
Process Modeling & Designing
Progress Tracking
Project Management
Project Planning
Project Planning/Scheduling
Project Time Tracking
Project Workflow
Projections
Real Time Reporting
Real-Time Chat
Recurring Tasks
Release Planning
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Reporting/Project Tracking
Requirements Management
Resource Management
Roadmapping
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Spend Management
Status Tracking
Strategic Planning
Support Ticket Management
Supports Agile
Supports Scrum
Surveys & Feedback
Task Editing/Updating
Task Management
Task Progress Tracking
Task Scheduling
Team Management
Third Party Integrations
Time & Expense Tracking
Time Tracking
Timeline Management
Timesheet Management
Traditional Methodologies
Vendor Management
Visual Workflow Management
Visualization
Widgets
Workflow Configuration
Workflow Management
Learn moreCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Agile Methodologies
Alerts / Escalation
Alerts/Notifications
Approval Process Control
Assignment Management
Audit Trail
Automated Routing
Backlog Management
Billing & Invoicing
Budget Management
Budgeting/Forecasting
Business Process Automation
Calendar Management
Call Center Management
Campaign Management
Change Management
Charting
Chat/Messaging
Client Portal
Collaboration Tools
Color Codes/Icons
Commenting/Notes
Communication Management
Configurable Workflow
Cost-to-Completion Tracking
Create Subtasks
Customizable Branding
Customizable Dashboard
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Visualization
Document Management
Document Storage
Drag & Drop
Due Date Tracking
Email Management
Employee Management
Engagement Tracking
Feedback Management
File Sharing
Forecasting
Forms Management
Gantt/Timeline View
Goal Management
Goal Setting / Tracking
Help Desk Management
Idea Management
Ideation
Interaction Tracking
Issue Management
Issue Tracking
Iteration Management
KPI Monitoring
Kanban Board
Knowledge Base Management
Live Chat
Macros/Templated Responses
Marketing Calendar
Milestone Tracking
Mobile Access
Monitoring
Multi-Channel Communication
Percent-Complete Tracking
Planning Tools
Portfolio Management
Prioritization
Private Dashboards
Process Change Tracking
Process Modeling & Designing
Progress Tracking
Project Management
Project Planning
Project Planning/Scheduling
Project Time Tracking
Project Workflow
Projections
Real Time Reporting
Real-Time Chat
Recurring Tasks
Release Planning
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Reporting/Project Tracking
Requirements Management
Resource Management
Roadmapping
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Spend Management
Status Tracking
Strategic Planning
Support Ticket Management
Supports Agile
Supports Scrum
Surveys & Feedback
Task Editing/Updating
Task Management
Task Progress Tracking
Task Scheduling
Team Management
Third Party Integrations
Time & Expense Tracking
Time Tracking
Timeline Management
Timesheet Management
Traditional Methodologies
Vendor Management
Visual Workflow Management
Visualization
Widgets
Workflow Configuration
Workflow Management
Learn moreCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Agile Methodologies
Alerts / Escalation
Alerts/Notifications
Approval Process Control
Assignment Management
Audit Trail
Automated Routing
Backlog Management
Billing & Invoicing
Budget Management
Budgeting/Forecasting
Business Process Automation
Calendar Management
Call Center Management
Campaign Management
Change Management
Charting
Chat/Messaging
Client Portal
Collaboration Tools
Color Codes/Icons
Commenting/Notes
Communication Management
Configurable Workflow
Cost-to-Completion Tracking
Create Subtasks
Customizable Branding
Customizable Dashboard
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Visualization
Document Management
Document Storage
Drag & Drop
Due Date Tracking
Email Management
Employee Management
Engagement Tracking
Feedback Management
File Sharing
Forecasting
Forms Management
Gantt/Timeline View
Goal Management
Goal Setting / Tracking
Help Desk Management
Idea Management
Ideation
Interaction Tracking
Issue Management
Issue Tracking
Iteration Management
KPI Monitoring
Kanban Board
Knowledge Base Management
Live Chat
Macros/Templated Responses
Marketing Calendar
Milestone Tracking
Mobile Access
Monitoring
Multi-Channel Communication
Percent-Complete Tracking
Planning Tools
Portfolio Management
Prioritization
Private Dashboards
Process Change Tracking
Process Modeling & Designing
Progress Tracking
Project Management
Project Planning
Project Planning/Scheduling
Project Time Tracking
Project Workflow
Projections
Real Time Reporting
Real-Time Chat
Recurring Tasks
Release Planning
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Reporting/Project Tracking
Requirements Management
Resource Management
Roadmapping
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Spend Management
Status Tracking
Strategic Planning
Support Ticket Management
Supports Agile
Supports Scrum
Surveys & Feedback
Task Editing/Updating
Task Management
Task Progress Tracking
Task Scheduling
Team Management
Third Party Integrations
Time & Expense Tracking
Time Tracking
Timeline Management
Timesheet Management
Traditional Methodologies
Vendor Management
Visual Workflow Management
Visualization
Widgets
Workflow Configuration
Workflow Management
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Mobile apps

iOS App


1 review

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


10 reviews

OneDesk Feature Reviews

1 reviewers had the following to say about OneDesk's features:

Rakesh S.

Good solution to combine voice of the customer with product management

2011-05-04

What’s more you can integrate feedback into your requirements and iterate successively.

Pros

For a first-time user of the product, I thought support was excellent

Source: GetApp
Helpful?   Yes   No
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