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Front vs Asterisk Comparison

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Overview

Front provides a simple way for teams to manage email inboxes (sales@, support@, etc), chat, social media, SMS messages in...

Asterisk is an open-source framework that helps to build communication applications and is used by small, midsize and large...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$9/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$595
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

137

49

8

6

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.4

(34)

5

4

3

2

1

18

12

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

There are so many features that are great for organizing your inbox. The organizational benefits allow you to be more efficient in your daily workflow.
Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software.
Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.

Pros

Presently, I am including students in the system such that while on campus they can benefit from free phone calls while on campus. Asterisk is really amazing.
Best solution for an in-house PBX should you have the ability to manage and maintain it.
Very reliable and the system can even work as a Windows VM. Since the UI is user friendly and heavily customizable, this is a very good product for small/medium size business.

Cons

I can't believe that I could even live without Front before. I don't see how I can ever go back to the old way of just sending e-mails and losing the collaboration function that Front provides.
We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation.
I actually missed including some invoices on my month-end statements last month, because those emails archived and I didn't see them in my open tab in under that tag.

Cons

Need to be careful not to leave it open to fraudulent calls. As a CLI based tool it can be a bit confusing to install from the tgz.
It's difficult to set up, and some of the menu choices are very esoteric.
When I implementing my system.I could study several implementations and references. But there are no complete updated guide books,videos,references.
  • Vendor responds to reviews
  • Last review10 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features120
  • @mentions
  • API
  • Account Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Audio / Video Conferencing
  • Audit Trail
  • Authentication
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Batch Communications
  • Brainstorming
  • Business Process Automation
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Canned Responses
  • Channel Management
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Dashboard
  • Database Support
  • Discussions / Forums
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Directory
  • Event Calendar
  • File Sharing
  • Full Text Search
  • IVR / Voice Recognition
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Leave Tracking
  • Live Chat
  • Macros/Templated Responses
  • Mail Merge
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Notes Management
  • On-Demand Communications
  • Order Management
  • Predictive Dialer
  • Project Management
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Editing
  • Real Time Notifications
  • Real-Time Chat
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Shipping Management
  • Signature Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Spam Blocker
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Chat
  • Team Management
  • Telemarketing Management
  • Template Management
  • Text Analysis
  • Text to Speech
  • Third Party Integrations
  • Transcripts/Chat History
  • Two-Factor Authentication
  • Usage Tracking/Analytics
  • Version Control
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Whitelisting/Blacklisting
  • Workflow Configuration
  • Workflow Management
  • Total features31
  • @mentions
  • API
  • Account Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Audio / Video Conferencing
  • Audit Trail
  • Authentication
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Batch Communications
  • Brainstorming
  • Business Process Automation
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Canned Responses
  • Channel Management
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Dashboard
  • Database Support
  • Discussions / Forums
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Directory
  • Event Calendar
  • File Sharing
  • Full Text Search
  • IVR / Voice Recognition
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Leave Tracking
  • Live Chat
  • Macros/Templated Responses
  • Mail Merge
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Notes Management
  • On-Demand Communications
  • Order Management
  • Predictive Dialer
  • Project Management
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Editing
  • Real Time Notifications
  • Real-Time Chat
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Shipping Management
  • Signature Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Spam Blocker
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Chat
  • Team Management
  • Telemarketing Management
  • Template Management
  • Text Analysis
  • Text to Speech
  • Third Party Integrations
  • Transcripts/Chat History
  • Two-Factor Authentication
  • Usage Tracking/Analytics
  • Version Control
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Whitelisting/Blacklisting
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations81
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations23
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Asterisk

Asterisk is the only solution for self-hosted VoIP PBX’s in this day and age.

Reviewed a year ago

Flawless product, actively being developed and since being purchased by Sangoma will continue to be the Industry Leader in VoIP PBX Solutions.

Pros

It works. The software does exactly what it advertises it will do. Combine it with a powerful front end such as Sangoma’s Freepbx and you have a complete system which is ready to deploy in minutes.

Cons

Lack of native GUI interface for end users. As stated about what I like, it is easily paired with Freepbx to achieve this goal but freepbx limits the capability of Asterisk somewhat.

Front vs. Asterisk

See how Front and Asterisk stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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10+ YEARS RECOMMENDING SOFTWARE

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