This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

All categories

Learn why GetApp is free

Front vs Docsify Comparison

Overview

Front provides a simple way for teams to manage email inboxes (sales@, support@, etc), chat, social media, SMS messages in...

Docsify is an email tracking and email productivity tool for Gmail

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$9/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$9/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

137

49

8

6

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.6

(55)

5

4

3

2

1

37

16

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

There are so many features that are great for organizing your inbox. The organizational benefits allow you to be more efficient in your daily workflow.
Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software.
Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.

Pros

This allows me to know who to follow up with and in which way. I also love the saved templates as they save me a ton of time and help me to send quality replies in a matter of seconds.
The excitement of using a great product like Docsify fades quickly when faced with the seemingly never-ending issues with their software.
Integrate really good with gmail (not annyoing extension like mailtrack.io). Really good notification.

Cons

I can't believe that I could even live without Front before. I don't see how I can ever go back to the old way of just sending e-mails and losing the collaboration function that Front provides.
We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation.
I actually missed including some invoices on my month-end statements last month, because those emails archived and I didn't see them in my open tab in under that tag.

Cons

None too specific to mention about but the frequent notifications are a bit annoying.
Often already beeing sent emails stay in the drafts-folder. It's no bigger problem because you can delete them in this case right away, but it seems to be a little bug.
Actually, there is nothing that I dont like about this software. The training tutorials could be easier to navigate and there could be a few more video tutorials but overall no big problem.
  • Vendor responds to reviews
  • Last review22 days ago
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features120
  • @mentions
  • API
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Assignment Management
  • Audience Targeting
  • Audio / Video Conferencing
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Batch Communications
  • Brainstorming
  • Business Process Automation
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Recording
  • Canned Responses
  • Channel Management
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Content Delivery
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Dashboard
  • Discussions / Forums
  • Document Templates
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Directory
  • Event Calendar
  • Event Triggered Actions
  • File Sharing
  • Full Text Search
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Leave Tracking
  • Live Chat
  • Location Tracking
  • Macros/Templated Responses
  • Mail Merge
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-User Collaboration
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Notes Management
  • On-Demand Communications
  • Order Management
  • Performance Management
  • Performance Metrics
  • Project Management
  • Proposal Management
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Editing
  • Real Time Notifications
  • Real-Time Chat
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Shipping Management
  • Signature Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Spam Blocker
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Chat
  • Team Management
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Transcripts/Chat History
  • Two-Factor Authentication
  • Usage Tracking/Analytics
  • Version Control
  • Video Chat
  • Video Conferencing
  • Whitelisting/Blacklisting
  • Workflow Configuration
  • Workflow Management
  • Total features24
  • @mentions
  • API
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Assignment Management
  • Audience Targeting
  • Audio / Video Conferencing
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Batch Communications
  • Brainstorming
  • Business Process Automation
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Recording
  • Canned Responses
  • Channel Management
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Content Delivery
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Dashboard
  • Discussions / Forums
  • Document Templates
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Directory
  • Event Calendar
  • Event Triggered Actions
  • File Sharing
  • Full Text Search
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Leave Tracking
  • Live Chat
  • Location Tracking
  • Macros/Templated Responses
  • Mail Merge
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-User Collaboration
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Notes Management
  • On-Demand Communications
  • Order Management
  • Performance Management
  • Performance Metrics
  • Project Management
  • Proposal Management
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Editing
  • Real Time Notifications
  • Real-Time Chat
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Shipping Management
  • Signature Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Spam Blocker
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Chat
  • Team Management
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Transcripts/Chat History
  • Two-Factor Authentication
  • Usage Tracking/Analytics
  • Version Control
  • Video Chat
  • Video Conferencing
  • Whitelisting/Blacklisting
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations81
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations1
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Front vs. Docsify

See how Front and Docsify stack up against each other by comparing features, pricing, ratings, integrations, security & more.

Select your country

10+ YEARS RECOMMENDING SOFTWARE

Ā© 2010-2021 GetApp. All Rights Reserved.
GetAppĀ® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.