Front Reviews - Page 5

This platform is very light, it really allows you to get by your day without feeling you had to follow a too convoluted workflow since Front is designed to be very intuitive and easy to use, this allows for you to clear a high volume queue relatively fast.

It can come a little clunky since its meant to be simplistic, this can be an issue if what you are looking for is an advanced level of customer experience, and it could also affect the way you track your data since this platform is not too well versed on that department.

Hi Jonathan, thanks for sharing this! We're working on some analytics platform improvements later this year. We'd love to hear more about what your team is looking for if you have any specific requests around analytics, I'd love to walk through them with you! Please feel free to reach out to me directly.

Love the ability to send both SMS and email as well as share and comment on email threads without having to forward them with the chat functionality also love all the APIs and different tools that just bring everything in one place

Searching for archived emails is tough unless you remember the exact spelling of something or name formatting could be better in terms of how it looks up things in the search functionality

Front is great categorizing and assigning inbound messages in an efficient manner. I especially love the tag feature.

I wish there were better user statistics. I want to know how often a customer is engaged by my team and what that cadence is but there doesn't seem to be an easy/intuitive way to do this.

You are able to share emails with your team and collectively edit, you ca mention people to view any email without needing to send them the actual mail, add tags, filter email according to each member or group, and much more.

The analytics feature could be more detailed, if you need more specific information.

I love that we all have access to see communication between our customers and our sales representatives. Everything is documented and in easy access. There is no way you can miss any important details in a sales process.

At times, Front may take a while to send me a notification when I have received an update from a customer.

Sharing messages without having to forward them, being able to have internal conversations within a message, the mobile version, canned responses, ... the best multi-user inbox app I used so far.

The interface is not so easy to learn and the contact feature is not customizable enough

Front has been great to have better interactions with customers and not waste time in unnecessary administration. This has greatly improved the response times from our team to clients

Pricey and a nice-to-have in some cases. If this is not something your organization struggles with, you might not want to spend the money

Front permet aux équipes d’interagir de façon simple, rapide et efficace.

L’intégration avec Aircall n’est pas la plus optimale

I like the simplicity and intuitiveness of Front. One of my favorite little features is how you can create a new pre-written response directly from an email you're drafting up. It's a great tool for our team.

I wish that it showed each customer's history all in one place so that when you're looking at a current email conversation with a customer, you could also easily see their previous comms.

They have a desktop app (+ mobile & web), they support multiple channels (emails, SMS, phone calls, tweets, Facebook messages, in app messages etc.), you can easily collaborate on drafts and see responses from different team members, email templates and reminders are very handy! If you want to manage your email all in one place you can add your individual inbox as well. And their customer support is top-notch!

They don’t offer a live chat feature yet - we use Olark for that.

It's easy to sort and assign emails among team members.

Sometimes there a slight glitches, but they usually resolve quickly.

The software will allow your team to seamlessly work together to give the best customer experience

The contact area is not able to be sorted and searched in the best way

I like front's UI and how we can change themes. Also, the private and team tags is basic for our wupport team to have an easier way to track specific tickets.

I would love to have more fonts added, the ability to add larger files to our emails and more characters for the FB inbox.

The way they priced the product before doubling the price.

Doubling the price without telling us. Stole 15 000 USD from our account and cannot explain how they calculated that amount.

Thank you for sharing your feedback. Trust and integrity are critical to how we run our business and so we take these accusations incredibly seriously. However, we must correct the record. Our team spent considerable time explaining your invoices to you, tried for three months to give you a price similar to the discounted one you originally had, and extended the timeline of a commercial offer. We regret that you were still not satisfied with the offer and would be happy to start the conversation again if you wish to do so.

The best feature about Front is the ability to communicate with both my internal and external teams without having to forward a bunch of emails. The ability to comment and tag other users is a great feature.

I would love to have the ability to create different folders and save the emails in there which will allow me to keep track of my emails better. I don't believe this feature exists yet.

The ability to view text and email messaging in one platform, along with the ability to tag other team members in a comment/thread to keep a continuous mode of communication is excellent. In addition, the native ability to undo a sent message for a few seconds after sending prevents accidental typos or mistakes.

Sounds kind of silly, but the current inability to reduce the screen size beyond a certain level in the desktop app is kind of annoying. In addition, it does have trouble loading every once in a while, and requires a hard reset.

It's well organized and has a ton of features. They're constantly building new stuff and adding to the platform

It's honestly pretty buggy. Like lots of little random bugs. It feels like a lot of the functionality was thrown together quickly, but it works for the most part

It facilitates the visibility of tickets for the whole team. Helps teammates collaborate and input opinions about what is the most appropriate response for one email. Maintains queues organized and separated.

The amount of inboxes can be overwhelming if not all are used. Open tickets might sometimes be dismissed or forgotten due to the fact they are already assigned to someone else.

I liked the Shared inbox and the delegated functionality and the advanced rules

It can be complicated to figure out how to achieve what you need to implement

The integration with Zapier will make your life a lot easier. I used it to automate text messages that were personalized.

It does just sit on top of gmail. I'm not sure if it's helpful for the everyday user gmail user. It helps connect your team and people on other teams though!

In this modern era, we are paid for numerous prospects to modify the world, and even fewer while these prospects are with a collection of diligent, compassionate, and modest persons. I can effortlessly say Front App is one of these prospects. In my time here, I have been continuously challenged by the working team's grit and inquisitiveness; asking hard questions to explain hard problems. Furthermore, I am continually enthused by how everybody celebrates their achievements or be trained from their stumbles with an air of elegance, forever determined for the continuous enhancement as an individual, for their team, and for the corporation.

Individuals here are super fervent concerning what they achieve, but occasionally that can direct to irregular work/life stability. It is also quite costly.

Easy set-up, great usability and finally a good way to work on emails together.

Nothing about the Front email software. The Front chat software could use some optimization I guess. For example: I don't think the messages in the Front app are clear wether it's an email or chat. While chat is more urgent than responding to an email, it would be better if these two are more separated from each other.

Our entire team can communicate and find customer orders in one easy place thanks to front. We can add comments to orders and all be in the loop with a moments glance!

We miss the previous version which had a gray screen versus the white, harder on our eyes in a bright office.

Hi there, thanks for taking the time to review Front! In case you missed it, we rolled out dark theme so you have the option of more contrast in the app :)