Front Reviews - Page 6

Easy to manage various inboxes The UI is nice Ties channels togeter nicely

Nasty price hike You need to adapt to their way of doing things Some downtime

I like the snoozing feature, as well as the API abilities since my company has built out a robust sidebar

Very buggy. For a while you had to scroll on the page in order to even send an email. It also doesn't have a 24 hour snooze option which is ridiculous and leads to all our emails being reopened at the exact same time. There should be an ability to create custom snooze times. The analytics are also not great

I am happy that you enjoy Front's snoozing feature, and API abilities. I am confused to how buggy the app seems to be for you ¿ this is a piece of feedback that we almost never receive. Would you mind sharing with our team the issues that you are experiencing so that we best address them? (support@frontapp.com). You can definitely use our custom snooze feature, and snooze a message to any date at any time. There are also a variety of set snooze options that you can use (1h, 2h, 4h, next day at various times, 2 days, 4 days, 1 week... or custom). We are currently working on enhancing our analytics ¿ we would love to hear more from you (support@frontapp.com) on your feedback as a user of this feature; if you don't mind sharing. Thanks for your feedback. Olivier from Front

We have loved how easy it is to collaborate with our team on emails. It is simple to assign emails, add tags, leave notes, and transfer between teams.

If you unassign yourself from an email you will still get notifications unless you specifically "mute & archive" the email.

Front helps us organize emails on a level we never knew was possible. It assists with workflow and avoids emails getting lost or not addressed.

There is a learning curve, and there are some features it does not have that we think would definitely help it be more robust.

It is an elegantly designed application that offers a great user interface and experience.

The desktop version of the app sometimes crashes.

Hi there, thanks for taking the time to review Front! We are so pleased to hear how we've made your job easier. And thank you for the constructive feedback on the desktop app. This should be improved with the new version of Front (released in Nov 2018), but we are of course always working on improvements.

Front integrates our accounting, support and sales contact streams all into one place. It also allows us to easily share project updates to the whole team

Front is not quite as good a general email client as GMail.

I love that you can hook up email, text, and most other types of messaging together and answer everything from one place

I don't like the fact that it costs a good amount, but then again I am price sensitive so there you have it.

It's easy to use, you can integrate various email addresses into one main account. You can assign emails to team members and converse with team members in the same interface as the customer email. It's very easy to manage. Our customer support is very fast and effective because of this!

At first it took getting used to. There could be a better how-to guide!

Makes managing incoming emails and shared inboxes much easier. Snoozing emails and arching system is much better than Outlook. Commenting on emails is also great!

Haven't really found anything I dislike so far.

I like that you can connect it to your email. I also like how it separates new messages from old messages. Another great thing is that you can message anonymously.

There seems to be a glitch in the app where it automatically archived new messages once you have replied.

I like the clean UI and the way we can work with multiple people and teams on emails.

The integrated chat could be done much better.

I handle a lot of inboxes in my daily activities. I had to have many tabs opened for each on of them (we're talking about 20-30 average) and it took a lot of memory space and a lot of time going through each one of them. With Front I am able to have them all in one place! I can also start a conversation about a specific email with my team and everything is much esier and quicker with this app!

Some gliches that didn't allow us to send the proper emails with the proper signatures. Seems like it's common to have glithces, but their support is very helpful.

How email is streamlined and can ,ove around the business much easier. When you also add in extra media streams such as WhatsApp, Facebook, Twitter and SMS, it introduces enhanced ways to work with your customers and suppliers.

different appearance skins would be useful, with customised layouts.

Front is a great app that I use on a daily base, both on my computer and phone. Everything works very well and it is essential to my team communication. Since we have been working from home the pas few months, we have really seen the true power of Front!

Sometimes the app can be slow, but this is typically only temporary.

I really like the collaboration features. You can share drafts and comments with teammates without having to forward emails back and forth or create confusing chains with multiple senders/recipients.

Not a big con, but Front has a lot of features that aren't always easy to figure out.

It was very simple and hassle-free to get started with Front and I believe that it is much easier to manage high volume amounts of work email using this platform. I also like that it integrated seamlessly with my current email client and nothing was really made to be difficult or time consuming when deciding to use Front instead of simply Outlook.

The only con that my team and I came across is that the app defaults to "replying all" with Front. My coworkers have unknowingly sent emails to people that they weren't intended for because of this.

Front is a great software tool for managing a team inbox and assigning messages to different team members.

Some features don't always feel very intuitive. There is a bit of a learning curve to get used to what it can and can not do.

Simplicity, flexibility (lots of different workflows are possible), interface is fast, native apps (desktop & iOS), lots of integrations, multi-channel, IMAP support. Customer service is very reactive.

No knowledge base. No native android app yet.

There are so many features that are great for organizing your inbox. The organizational benefits allow you to be more efficient in your daily workflow!

Lots of features means there is lots to learn, but overall not bad for someone who is new to Fronto

This has been very helpful for our teams to have a central mailbox and not have multiple accounts to log into.

Support has been pretty good, not great. We had issues on a few accounts and urgently needed a solution. This was the one and only time though so all and all a great company

It integrates with your Facebook Page It was pleasant to use The customer service team was responsive when I had a problem

It does not integrated with your Facebook posts for reviews (meaning you still need to go to Facebook or something else to use this) The customer service team wanted to get me on the phone to solve the problem and I didn't make time for that. Would have been better if the problem could have been solved in the background.

My favorite feature is that I can share emails with people in my organization without having to forward them and create a messy chain.

Nothing comes to mind, Front has been great.

I like the ability to comment/thread on emails. Very helpful.

This has nothing to do with the software as it stands by itself. HOWEVER, the use of @ symbol is different than the other communication software we use (Slack). Can be confusing when using the two.