Front Reviews - Page 7

This software enables you to tchat about some specific e-mails you received, directly on your computer. No need to forward any e-mail anymore !

To be honest nothing, this software has a lot of interesting features and really helped me in my work.

Everything. Comments, assigning conversations, shared inbox, it's all so easy to use and adds many efficiencies.

The only feature that could use some work is the calendar.

Tag the team on emails and make comments

Nothing to report, I recommend Front - 100%

Front has been incredibly easy to use and the functionality to quickly assign people emails that are specifically directed to them or fall under their responsibility is a big time saver. This tool allows for great organization and enables you to archive mails that demand future follow up or additional attention.

I don't find the interface to be quite as friendly as gmail or outlook for that matter. With that said, the features and functionality are easier to locate and quickly use.

What I most like about this app is that I'm able to see, archive, assign, and reply emails in a few seconds.

What I don't like about it is that this application is sold for 10-20 or more users. We currently are 6 but it works fine.

New features coming out constantly, great customer support, lots of different channels, easy to use as a team, the canned answers option is extremely helpful...

All the ones I can think of have been fixed these last months.

Team Inboxes, rules, snooze feature, etc. are all great features that not many other programs have. But like with everything, the added features are great but they are missing some very important "email management" features that just kill your time.

If your used to using Gmail, FastMail, ReplyManager, etc. well get ready to "wait" your life away on FrontApp if you attach a lot of files to emails. Other email programs they allow you to "send" email while it uploads the images in the background, not on FrontApp you will wait, wait, wait on images to upload allowing you to click send on emails (terrible flaw IMO). Also, make sure you have a mouse with a scroll up/down wheel as "page up" or "page down" is totally useless in FrontApp within browser or windows app, etc.

The app is very useful and makes the correspondence in teams super easy! It has a nice user interface and is super intuitive to use.

The program has been updated quite often and it always created problems.

Allows a large team to all use one email address. Easy to use. Customer service is great.

Every time we mention a "con" Front fixes it, so none left at the moment!

I have two companies and email addresses associated with a few professional orgs that I am a member of. This is a great way to keep everything in one place and still be able to answer emails from the address they were sent to and with the appropriate signature block on each.

I wish I could automatically BCC myself on everything because when I send stuff using Front it doesn't save to my GMail sent folders.

Support is awesome and responsive! Visibility across teams! Super easy to use! Fast app! Introducing new features continuously! The Front Team LOVES feedback! In app chat is very responsive!

Of course some bugs exists but, their customer support team is amazingly fast at resolving.

Front has a very strong brand design and it is simple and easy to work their software. My team has found it more useful for project management rather than just email. We are able to create tickets, follow-up on projects, answer to people's emails, etc.

I wish I was able to customize this more. I would like to be able to make appointments or create meetings with this software, but there is no calendar capability. Also wish I could make folders like in outlook to categorize and prioritize.

Easy to use software. They used to great.

They changed the UI without the option to use the old one. Removed a lot of features. Horrid Customer Support. Doesn't respond to critical feedback. Removed features and suggested that we adopt their methods of handling support (who does that?)

Hi Zachary, We appreciate you taking the time to share your feedback with us, and we're really sorry to hear you are having a poor experience with the the new app. That is absolutely not what we strive for! Our support team tries to be as responsive as possible to help you get the most out of Front. If you have further thoughts to share or issues you're experiencing, we'd love to hear from you at team@frontapp.com or through our in-app chat.

This program has some really great features. You can create rules, assign tasks and comment internally on emails received from clients.

There is a learning curve with this program. It took me awhile to navigate through the system and learn the different functions. Also, the alerts can be a little annoying and overwhelming at times.

I like Front as the best shared inbox tool on the market - it has the most functions/features, was the easiest to deploy and solves all of our issues.

When I try to use my Gmail now it causes a lot of bugs with moving/altering emails. This is rather annoying as I still need to use my standard email for internal emailing.

PRICING! Great desktop and mobile app, UI and UX. Canned Responses. Rules. Assign to team members. API to easily export your contacts! Comments on emails. Support. 3rd Party integrations (Slack!) Plugins (Trello!)

I can't find any cons, sorry.

The software is very flexible and allows you to do a lot of things.. Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software.

It can get a little expensive if you're only a few people or just one individual paying for the product, other than that I've not seen any other major cons at this point.

Very powerful, amazing to connect all shared communication channels (email & Intercom) and see the work getting done. Easier than running separate Customer Service Outreach platforms, when Front does everything.

Very powerful - It took a bit to understand all the great features. It also took time to get all team members on board... The power of Front is when everyone uses it together.

Front is the next evolution in email. We can now communicate about email without sending a bunch of email.

The search feature needs work, but I'm sure they are fixing that now. Updates and new features come out all the time.

The assignment of conversions and integrated rules.

The team behind the software is pretty terrible from changing the pricing for my team on a whim to not even understanding how to use their own software on a sales call

Easy to install, Fast, Desktop App, Lots of Integrations, Little Training Required

Like any early company, it's a work in progress but they're very responsive to feature requests.

Its main focus is to be a collaborative platform between the users of an organization, where you can easily share, assign, tag, and answer support emails without the need to forwarding the email to the right person. And this is really great for customer/technical support, where multiple people and chime in with their suggestions and comments.

I've been using this app for the past month or so and my feelings are mixed. In one hand, you have this great cross collaboration tool, but the UI isn't polished enough, as it tries to be "the only app you'll ever need", but at times it feels bit too much and messy.

The software is pretty easy and straightforward to use. Initially, the number of distinctive features didn't look like much, but later we saw them release more features and functionalities. It helps to make zero inboxes possible with simple features like snoozing, resurface, comment, etc. It got easily integrated with our ticket tracking system. Also, the customer service was satisfactory, with them responding to our queries as quickly as possible.

Not many cons we encountered. At times, the emails are received after a lot of delays. Also, few members took the time to get used to the tagging functionality.