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Front Reviews - Page 9
221 reviews
Recommended
MARY T.
Verified reviewer
Defense & Space, 11-50 employees
Used daily for less than 6 months
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Everyone has access to the email which makes communication a breeze
I see no downfalls as of yet with this software
Anonymous Reviewer
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Computer Software,
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I really enjoy using front every day. It makes it easy to reply to e-mails, tweets or Facebook messages as a team. We don’t miss any message anymore and our response time was divided by 2!
Pros: simplicity, automated workflows, integrations, iOS app, responsive support, open roadmap: frontapp.com/roadmap
Cons: For what we need it to do, there aren't any cons that I can think of.
Anonymous Reviewer
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It's a great way to manage all my email accounts in one place. Easy to use, pretty to look at - it just feels efficient.
I'm a solo entrepreneur - and the cheapest plan requires me to have more than one user. So it quickly becomes way too expensive. Would love to use the product, but I refuse on principal.
Anonymous Reviewer
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Consumer Services, 51-200 employees
Used weekly for less than 6 months
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Front is a great alternative place to keep your documents. It's like an email but you can feel comfortable with multiple people working in it. You can leave notes in response to specific documents showing the progress of a certain task. A great platform to organize thise
It could be a little redundant if you don't have a use for a hub for all of your info, or if you don't have forms that need to be reviewed. It could not be as secure as you might need.
Shad I.
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We have been looking for a solution like this for quite some time. Our small but nimble team was always bouncing emails and SMS messages around in an attempt to stay in sync. FRONT helps us keep our emails more focused, properly assigned, and quickly responded to by the relevant parties. Somehow it feels like we are getting more work done with less emails and that is a great feeling.
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Anonymous Reviewer
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Research, 51-200 employees
Used weekly for less than 6 months
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First, as I have tried several task management softwares, I appreciate how this tool allowed me to integrate the data that I already have in other softwares. Secondly, the functions available even through the emails are super useful.
The software overall works correctly, the only problem I might say is that it is expensive compared to what other free software offer.
Niklas R.
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Front lets your team communicate with customers without a help desk. The customer doesn't have to deal with threads and tickets. It is just like writing a mail to a friend. I don't if there is another app like this out there.
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Anonymous Reviewer
Verified reviewer
Used monthly for 6-12 months
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The multiple inboxes and tagging system makes it really easy to put emails/tickets in different buckets. It's the best way I've seen in organizing an inbox.
Their terminology can be really confusing when you look at their analytics. It's hard to know what a 'conversation' is vs. 'messages' vs. 'replies.'
Bruno D.
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Computer Software, 1-10 employees
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Front has become an essential tool in the company. I could describe it as "Slack for external communication”: beautiful, easy to use, desktop and mobile, and it integrates well with other services that we use.
easy to set up, canned answers are very handy, you can set users as “available” or “not available”, support is great, plugins are powerful.
nothing i can think of right now
Anonymous Reviewer
Verified reviewer
Used weekly for less than 6 months
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The best thing is the tag functionally definitely . Also having shared inboxes is super convenient for different parts of the business.
Nothing wrong to point out about Front from an user perspective. However it is not the cheapest piece of software
Gibeth S.
Used weekly for less than 6 months
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Pros: this software is easy to use and allows you to do a lot of what you need. It allows you to see everything in one place.
Cons: I tired the the free version so it wasn't bad. But, to be a member it is a bit costly.
Steven F.
Used weekly for less than 6 months
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Easy to use and everything is centralized (respond, answer, create ticket, follow-up, e-mail, analyze funnel)
Many features, which is a bit hard to master at first but excellent customer service to help you out.
Elle R.
Used weekly for less than 6 months
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Allows team members to communicate all in one place. Helpful in organizing messages and incoming inquires.
No complaints but does seem like the monthly cost is expensive per user. Still getting familiar with this software.
Amber S.
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Front is the best solution for multi-team organizations that need access to all customer communications.
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Byron L.
Verified reviewer
Marketing and Advertising, 1-10 employees
Used daily for 6-12 months
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Blake K.
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Computer Software, 1-10 employees
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Quang H.
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Computer Software, 51-200 employees
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Keiko T.
Verified reviewer
Computer Software, 11-50 employees
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Byron L.
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Marketing and Advertising, 1-10 employees
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Jeremy W.
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Glass, Ceramics & Concrete, 1-10 employees
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Flávio L.
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Design, 1-10 employees
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