App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Helpjuice vs livepro Comparison

Add to Compare

Compare similar apps

monday.com logo

monday.com

4.6

Bitrix24 logo

Bitrix24

4.1

Freshdesk logo

Freshdesk

4.5

Caspio logo

Caspio

4.6

Wix logo

Wix

4.4

Connecteam logo

Connecteam

4.8

Good recommendations?

Overview

Helpjuice is a web-based knowledge base software that helps small, mid-size and large businesses centralize all relevant...

Category Leaders

livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

120

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

90

5

4

3

2

1

69

19

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.8

155

5

4

3

2

1

126

26

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

So far so good, love our new help center and love the future I see using HelpJuice here at Pura.
As the manager of a customer service team, I appreciate HelpJuice's customer service so much. They are outstanding and answer any and all questions immediately.
It's features are very well crafted and they truly fulfill the promise to decrease the need for more support staff. Our customers love the intelligent search feature.

Pros

Livepro really is an amazing KMS. The flexibility of what it can be used for make it suitable for all functions.
I like the ease of access, and how simple the system is to configure. It has a wide range of incredibly-powerful services, which is a massive benefit to my team.
Such an easy, user friendly system with a variety of templates and editing tools available. Particularly like the accordion and anchors which make the scripting pages so user friendly.

Cons

Image storage is problematic - there is no folder system for images, so they quickly get lost in an endless feed.
No more document all over the network hard to find to share knowledge.
Well, sometimes had local problems with connecting, but i don't know what was the reason.

Cons

There are a number of various different tick boxes you have to remember to tick, missing just one tick box can have a negative impact on the users access.
The platform needs to be updated as there are quite a few bugs and errors such as formatting related.
Moving through reports can get a little bit clunky and cause the system to overload. Which means having to open up a new browser.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features41
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Cataloging/Categorization
  • Categorization/Grouping
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Content Library
  • Content Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Engagement Tracking
  • Feedback Management
  • File Management
  • Full Text Search
  • Gamification
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Negative Feedback Management
  • Online Forums
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Self-Learning
  • Single Sign On
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third Party Integrations
  • Version Control
  • Widgets
  • Workflow Management
  • Total features56
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Cataloging/Categorization
  • Categorization/Grouping
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Content Library
  • Content Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Engagement Tracking
  • Feedback Management
  • File Management
  • Full Text Search
  • Gamification
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Negative Feedback Management
  • Online Forums
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Self-Learning
  • Single Sign On
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third Party Integrations
  • Version Control
  • Widgets
  • Workflow Management

Integrations

  • Total integrations16
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Docs
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Total integrations9
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Docs
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier