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Helpjuice vs Supportbench Comparison
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Overview
Helpjuice is a web-based knowledge base software that helps small, mid-size and large businesses centralize all relevant content to help employees & customers
Supportbench revolutionizes customer support with AI-driven features. Seamlessly manage tickets, utilize dynamic SLAs, and engage users with ChatGPT bots. Deliver unmatched value and personalized experiences, making support teams the heroes of their organizations.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
120
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
32
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Cons
Cons
Osikhotseme O.
Quality Assurance & Customer Support
Key features
- Total features55
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Assignment Management
- Audit Trail
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Calendar Management
- Call Center Management
- Canned Responses
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Templates
- Employee Onboarding
- Event Triggered Actions
- Feedback Management
- File Management
- Full Text Search
- Help Desk Management
- IT Asset Management
- Inbox Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Online Forums
- Performance Metrics
- Pre-built Templates
- Prioritization
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SSL Security
- Search
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Templates
- Text Editing
- Third-Party Integrations
- User Management
- Virtual Assistant
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Workflow Management
- Total features112
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Assignment Management
- Audit Trail
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Calendar Management
- Call Center Management
- Canned Responses
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Templates
- Employee Onboarding
- Event Triggered Actions
- Feedback Management
- File Management
- Full Text Search
- Help Desk Management
- IT Asset Management
- Inbox Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Online Forums
- Performance Metrics
- Pre-built Templates
- Prioritization
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SSL Security
- Search
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Templates
- Text Editing
- Third-Party Integrations
- User Management
- Virtual Assistant
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Workflow Management
Integrations
- Total integrations19
- Asana
- Box
- Dropbox Business
- GitHub
- Gmail
- Google Calendar
- Google Drive
- Google Workspace
- Jira
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams
- Okta
- OneDrive
- Salesforce Sales Cloud
- Slack
- Trello
- Zapier
- Total integrations10
- Asana
- Box
- Dropbox Business
- GitHub
- Gmail
- Google Calendar
- Google Drive
- Google Workspace
- Jira
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams
- Okta
- OneDrive
- Salesforce Sales Cloud
- Slack
- Trello
- Zapier
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