Hightail Pricing, Features, Reviews & Comparison of Alternatives

Hightail Reviews

Hightail

Share Files and Collaborate on Creative Projects with Hightail

3.13/5 (30 reviews)
18,907

We're here to free the world's creativity

Marketers everywhere are feeling crushed by the demands of creating content for multiple channels and targeted segments. Hightail eases the pain with a unique collaboration solution that makes content review and approval cycles happen faster than before.
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Hightail Overview

Pricing

Pricing model: Freemium, Subscription
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Devices

Web
Android
iOS

Business size

S
Small
M
Medium
L
Large
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Hightail screenshotHightail screenshotHightail screenshotHightail screenshot

Hightail Reviews (30)

Latest reviews

 Totally frustrated with customer support. They don't even read my emails about the issue.

Terribly frustrated. It worked until two days ago. Now unable to send files to clients. And I am wasting far too much time with a customer support which is totally inadequate.

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Reviewed 2nd of August by Judy Babinski

 

 Not the best option out there

Hightail is a hit-or-miss product for me. I like the drag and drop and how many files you can send at once. What I don't like is the fact that if the email notification does not come through, you would never know you were sent anything. Biggest problem is the redone "spaces" and other folders. ...

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Reviewed 18th of April by Katie Horan

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Hightail Screenshots (4)

Hightail screenshotHightail screenshotHightail screenshotHightail screenshot

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, Mac, Windows, Web-based, Mobile Web App
Supported Countries
Australia, Canada, Europe, Germany, Latin America, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Competitors Pricing

Egnyte

Starting from: $24.99
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Bitcasa

Starting from: $99.00/year
Pricing model: Freemium, Subscription

Dropbox

Starting from: $9.99
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Users who visited Hightail also visited

Key Features of Hightail

  • Share project files
  • PipPoint™ comments on images, PDFs, presentations and more
  • Timestamped PipPoints™ on video and audio files
  • iOS, Android and Desktop apps
  • Tasks and reminders
  • Set files as Approved
  • Visual version carousel
  • Space and file security
  • Space customization
  • Team administration
  • Custom branding
  • Activity reports
  • Advanced security and approval policies
  • Priority support
  • Active directory integration via SAML
  • Guest commenting

Benefits

Visual files
Large visual files and campaign assets can be easily uploaded to a Space project area.

Hi-res previews
Review all file types in a Space without downloading. Faster feedback saves precious time.

Inline feedback
Precise, inline comments are specific to the image and time stamped for audio and video.

New versions
Clear versioning prevents confusion over what’s current and everyone sees progress.

Alternatives to Hightail

Videos

Judy Babinski

Totally frustrated with customer support. They don't even read my emails about the issue.

02/08/2017

Terribly frustrated. It worked until two days ago. Now unable to send files to clients. And I am wasting far too much time with a customer support which is totally inadequate.

Pros

It worked okay until two days ago. Terrible responses from customer support. No problems until two days ago.

Cons

Complicated interface and the worst customer support that I have ever encountered. Been going around and around with customer support. They don't read my emails and they refer me to solutions which do not work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
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Katie Horan

Not the best option out there

18/04/2017

Hightail is a hit-or-miss product for me. I like the drag and drop and how many files you can send at once. What I don't like is the fact that if the email notification does not come through, you would never know you were sent anything. Biggest problem is the redone "spaces" and other folders. Extremely confusing and takes much longer to find and download files than it did before. Hate the upgrade.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Lori Mulvaney

Hightail is not my favorite

13/04/2017

Hightail is not my favorite. We have replaced hightail with Dropbox. There were limits on the size of files you could send . It was hit and miss if it was going to work. It was challenging for the end user to open and retrieve their documents.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Troy Lund

Very easy file sending service

03/03/2017

You can send HUGE files without hassle. Very easy to use. I use Hightail to pass files back and forth across the world with collaborators. Definitely recommend!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Linda Parsloe

Verified Reviewer

Lost all my backup files and apologized

08/02/2017

I have been using this service since it was YouSendIt That worked quite well. Then they went and tried to get all fancy. With features and price. I have had nothing but frustration since. 5 years of backups are gone. Stay away! Apologies won't get my files back.

Pros

Spaces, except you, can't subdivide categories. Sending files to Clients worked well.

Cons

Just about everything now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering Hightail

Stay away

Source: GetApp
Helpful?   Yes   No
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Laura Myers

Simple Way to Send Files

24/01/2017

My company sends a high quantity of large files on regular bases internationally for reviews and translation edits. This is the best way to track and send these files.

Pros

Ease of sending multiple large files

Cons

The cost in comparison to other sharing solutions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bruce Cleland

A Piece of Cake

05/01/2017

Hightail has made big file delivery a piece of cake. It's very easy to use and in the time it would take me to push out files via email, I can send them via Hightail in a fraction of the time.

Pros

Reliable. Ease of use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Hannah Snyder

Hightail is my go-to for file sharing

06/12/2016

Hightail is my go-to when it comes to quick and easy file sharing. Often, I have to send projects that are large in file size and won't send over an email and rarely can I send them over another FTP site. With a few clicks of a button, I'm able to send my files over to fellow employees or clients and they receive them with very little delay.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Courtney Carpenter

Great file sharing tool!

21/11/2016

I use Hightail to share video files with my video production vendor. It is extremely easy and convenient when the video files are normally quite large. Highly recommended!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hightail


Thanks for review Courtney!

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Chris Black

Easy and useful file sharing

07/10/2016

Hightail has proven to be a quick and useful way to share files with team members and clients. I have not used many of the more advanced features but as far as file sharing goes, I have no complaints and have never had a problem!

Rating breakdown

Ease of use
Features

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more