HipChat Basic: Free for unlimited users! Comes with group chat, instant messaging, file sharing and unlimited integrations.
HipChat Plus: $2 per user per month for video chat, screen sharing and additional advanced features.
30-day free trial with all features.
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People pick up the telephone much less often in offices these days, but that doesn’t mean internal office communication has stopped altogether. Instead, professionals are relying on instant messaging applications to communicate about issues that impact their companies. HipChat is a secure messaging platform that lowers the barrier of communication for teams and allows for quicker, more actionable decision making.
Designed for teams of all sizes, HipChat goes beyond basic group chatting functionality, including tools for sharing files and looping colleagues into conversations when their input is needed. Faster than email and less time consuming than the telephone, group chats conducted through HipChat can happen anywhere at any time.
HipChat was developed to give teams a better way to communicate. The web-based solution offers a way for groups to work collaboratively in real-time, with integrations that allow users to aggregate all of their system notifications in one place. Teams that use HipChat are better able to stay on the same page, regardless of their physical locations. The application can be used on both mobile and desktop devices.
Unlike its competitors, HipChat offers multi-client integration, with native apps for Mac, Windows, Linux, Android, iOS, desktop and web. Complete chat histories are kept accessible, along with persistent links and file sharing. This ensures that nothing falls through the cracks when companies communicate primarily through HipChat.
HipChat was built for tech-savvy, early adopters. The platform can be utilized by teams of any size. However, HipChat’s “sweet spot,” in terms of clients, is with small and medium-size businesses. HipChat is already utilized by many top companies and technology firms, including DropCam, Expedia, Netflix, and Dropbox.
Within the organizations that utilize HipChat for internal communications, the employees most likely to benefit from the platform include developers, engineers, R&D teams, and IT teams.
The primary reason why companies adopt HipChat is to implement the platform’s group chatting feature into their workflows. Most of the most important features of HipChat are related to group chats. For example, group chat rooms are a place where colleagues can communicate about ongoing issues privately. Chat rooms are searchable, and they include capabilities for video calling and screen sharing.
Start a group chat the next time you need to discuss a topic with your colleagues. Invite the colleagues you’d like to participate, and select the privacy levels for your room based on the topics you’re discussing. You can see who is present in a chat room at any time, and you can be a part of multiple group chats at once.
Chat histories are fully searchable with HipChat, which means users can go back and revisit past discussions at any point in the future. Every HipChat room is searchable by keyword. This includes both text and files, along with links.
Click the search button in the top right-hand corner of your chat room to perform a search. To review a complete chat history, click the “Browse chat history” tab next to the search tool. You can scroll through chat histories by day and delete certain messages if necessary.
HipChat utilizes the same tagging features as Twitter, enabling users to @mention colleagues to bring them into conversations. When you mention a colleague by name, making sure to include the @-symbol, HipChat notifies the colleague and invites the person to join the group chat.
Before you begin typing a message into the box at the bottom of the chat room you’re currently in, include the @-symbol and the name of the person you’re trying to reach. Without sending an email or placing a telephone call, you can reach out directly and loop that person in on the conversation. @mentions are a useful way to quickly alert colleagues when their opinions are wanted.
Drag-and-drop file sharing allows HipChat users to pull files from their desktops directly into group chat rooms. Users can also drag-and-drop files from DropBox, email, or anywhere else online.
When you upload a file into a group chat room, a preview of the file shows up for everyone in the room to see. Your colleagues can download the file directly or view it within their browsers. Users aren’t required to be logged in to view the files you’ve uploaded. Rather, they are visible to anyone who has the associated link.
HipChat integrates with more than 50 other tools, including Aha!, Alias, Codeship, JIRA, and Honeybadger, to name just a few. HipChat also has an API that users can utilize to create their own integrations.
HipChat’s Basic Plan is free. With the Basic Plan, users get HipChat Plus for 30-days automatically upon signing up. After that time, HipChat Plus is $2 per user, per month. HipChat Plus comes with video and screen sharing.