HipChat vs Hall Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

John Pickly

Verified Reviewer

Team Communication Perfected

2015-03-10

My company has searched for years for a real-time team communication product employees would love and with Hall, we finally found the solution.

Pros

Beautiful apps across all employee devices.

Cons

There are no cons. Hall works and is loved by our employees.

Source: GetApp
Helpful?   Yes   No
HipChat Reviews
HipChat
Team communication built for business.
Read more
Lauren Abelow

Good for Small Business

2018-11-19

I work in a medical office and when we needed to expand our practice, we had to expand to an office suite across the hall, which meant a separation between the front office and the clinicians.

Pros

It was an easy-to-use interface, it keeps the chat log in case you want to or need to go back, you could make a group chat, and we could discuss patient needs and information without violating HIPAA.

Cons

The emoticons were a little sad and the gifs came out too small to really see what they were, which is a) incredibly minor, and b) not even applicable if you are in a very professional setting.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
HipChat Reviews
HipChat
Team communication built for business.
Read more
Anonymous
Software Engineer ( company, 11-50 employees)
Verified Reviewer

Fits the bill

2015-03-11

I've been dependent on team chat for years, but having a multi-device application that actually functioned 24x7 and synced correctly seemed a pipe dream until I tried Hall. Win.

Pros

Syncing, every device I use shows me the same number of unread messages. Alerts, when I'm the desktop I never get alerted, when I'm away, the mobile always alerts. Magic.

Cons

Not missing anything I need.

Source: GetApp
Helpful?   Yes   No
HipChat Reviews
HipChat
Team communication built for business.
Read more
Scott Miles Robinson

A poor imitation of Slack

2018-12-15

I've tried hard to give HipChat the benefit of an open mind but still found myself going back to Slack after a few days.

Pros

Integrates really well into other Atlassian products.

Cons

Slack is so far ahead of HipChat in feel, use and functionality that HipChat just feels dated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Hall Reviews
Hall
Bring your team together
Read more
Philip Alvarado

Verified Reviewer

Simple and clean tool to communicate within the organization

2018-06-05

Pros

It is a clean and easy to use chat tool for internal communication within your organization. It was easy to learn how to use and simple to implement, everyone was onboard in no time.

Cons

Hipchat was eventually replaced within our organization with Slack as we felt HipChat offered not a lot of customisability and we needed more features.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Hall Reviews
Hall
Bring your team together
Read more
Caleb Plante

HipChat - Bringing memes to the workplace

2018-10-19

Pros

HipChat allows for private or public chat rooms where users can collaborate, post code, integrate automatically with Jira, and most importantly post memes and gifs that help make even Monday’s fun.

Cons

I have not experienced any issues using HipChat

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Hall Reviews
Hall
Bring your team together
Read more
NISARGKUMAR PATEL

Great communication tool

2018-10-23

Pros

Hipchat can be integrated with various API which leads to better performance and productivity We can share so much more than just text. we can share files, emojis, planners and so much more.

Cons

I cannot think of any drawbacks to Hipchat

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Hall Reviews
Hall
Bring your team together
Read more
Mary Ferranti

Great for communication

2018-10-23

Love HipChat, use it daily!

Pros

This software is very easy to use and is a great solution for companies to use for internal communication. Also, it tracks conversations should you ever need to audit details.

Cons

While it seems more basic in functionality, it suits our company fine.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Hall Reviews
Hall
Bring your team together
Read more
Kristina Longmuir

Seems to work

2016-12-05

We switched to HipChat after leaving SLACK due to lack of admin controls available.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Hall Reviews
Hall
Bring your team together
Read more
Anonymous
(Consumer Services company, 11-50 employees)

Simple and user-friendly tool

2018-09-19

Pros

I like Hipchat because it makes conversations with my workmates so easy.

Cons

It would be nice to see if hipChat can add more emoji's .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Hall Reviews
Hall
Bring your team together
Read more
Mojisola Adenusi

Highly recommend Hipchat.

2018-12-30

Ensures seamless remote communication amongst everybody in my department, either when I am working remotely from my home or physically sitting in the office.

Pros

As regards security and regulatory compliance, Hipchat is my favorite web based communication tool.I can create customized emoticons, join team chat rooms , make video conference calls etc Its user interface is well layed out ,making it easier to switch between conversations.

Cons

Inability to search conversations within my Hipchat smartphone app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Hall Reviews
Hall
Bring your team together
Read more
Tugrul Unsal

Grear combination with Jira

2018-10-14

Pros

And I use Hipchat to conclude some issues quickly with the technical team.

Cons

Sometimes there are errors like the closing of the conversation window. But very rare ...

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Hall Reviews
Hall
Bring your team together
Read more
Prateek Varma

A nice team collaboration software

2018-04-09

Team collaboration

Pros

HipChat more or less does what it's made for.

Cons

It is sometimes buggy and slow. Sometimes connecting takes a lot of time, and there may be some delays.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Hall Reviews
Hall
Bring your team together
Read more
Stephen Lytle

Lacking but easy to use

2018-10-03

Pros

Hipchat is really simple and easy to use.

Cons

Lacks functionality like responding to a message and creating a conversation with it. Doesn't have the ability to do one off group chats.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Hall Reviews
Hall
Bring your team together
Read more
Rick Hutchinson

Transformed how we communicate & makes remote team member's accessible

2017-05-18

I have not used Hipchat competitors extensively so I cannot compare features or anything like that, but I would say I am very satisfied with Hipchat.

Pros

Creating a new room for multi-person semi-private conversations is simple. I use the search capabilities all the time to find previous conversations. It works well.

Cons

There will be times when messages go unnoticed for days because hipchat didn't properly alert the recipient.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Hall Reviews
Hall
Bring your team together
Read more
Sandra Onwusoro

Simple to use,clean interface and gets job done.

2018-07-14

Pros

Hipchat is intuitive and has been handy for connecting with every member of my team at work.Eliminating the need to put a call through to them ,walk up to their desk or send an email.

Cons

Notifications on hipchat have sometime been undependable .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Hall Reviews
Hall
Bring your team together
Read more
Hillary Rickel

Simple, effective chat software

2018-03-30

Pros

We use Hipchat daily for interoffice communication and do not have any phone system in the office.

Cons

The search functionality is basically useless, which would be very handy to quickly find information from past chats.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Hall Reviews
Hall
Bring your team together
Read more
Anonymous
(Telecommunications company, 51-200 employees)

HipChat usage

2018-11-06

I love using it!

Pros

I love how easy it is to learn HipChat and how it keeps me in touch with fellow co-workers.

Cons

HipChat can freeze sometimes and will be buggy here and there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Hall Reviews
Hall
Bring your team together
Read more
Karen Gerberry

Staying Connected With Team

2016-11-22

We use hipchat because our development team was alread in hipchat.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Hall Reviews
Hall
Bring your team together
Read more
Anonymous
(Publishing company, 51-200 employees)

Hipchat Review

2019-01-04

Overall, I have a very positive experience using Hipchat.

Pros

So there are a lot of pro with Hipchat, but I think the biggest one is its ease of use.

Cons

It's just unfortunate that Hipchat will be going offline in a month or so.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Hall Reviews
Hall
Bring your team together
Read more
JC Bougle

More affordable than Slack but not as good

2017-12-03

Good productivity boost for a separate team we manage and didn't want to add to Slack.

Pros

HipChat is easy to use and affordable.

Cons

A bit slow : there is more delays than in Slack or Whatsapp but still acceptable. Notifications are not very easy to configure with granularity.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Hall Reviews
Hall
Bring your team together
Read more
Ariel Grunewald

HipChat Review

2018-08-08

My overall experience with HipChat has been great both on a computer and a cell phone.

Pros

HipChat makes it easy to talk to coworkers instantly.

Cons

There isn’t anything I would change about HipChat at this current time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Hall Reviews
Hall
Bring your team together
Read more
Anonymous
(Marketing and Advertising company, 51-200 employees)

Fun tool to increase internal communication

2018-10-09

Pros

HipChat is a great tool for boosting communication among teams and within your organization.

Cons

I think HipChat could be better positioned as a video conferencing platform and more than just a messaging app.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Hall Reviews
Hall
Bring your team together
Read more
Justin Bost

We switched to Slack and are never going back

2016-12-05

We used to use HipChat to fuel our team chat, but we switched to Slack and never went back.

Pros

It was simple.

Cons

It didn't do much more than it seemed to at first glance. Very basic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Hall Reviews
Hall
Bring your team together
Read more
Kevin Van Heusen

Verified Reviewer

Excellent chat solution for teams

2018-04-10

Pros

HipChat helped our large team of people communicate regardless of where we were.

Cons

The native Windows client periodically would run into performance problems, and with a high DPI display, the text could be quite hard to read at times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Hall Reviews
Hall
Bring your team together
Read more
Austin Benfield

Hipchat - Rich Business Communication Tool

2018-10-03

Overall, I enjoy my experience with HipChat. I think it's a great tool especially for productivity and getting things done.

Pros

I really enjoy the ability to integrate Bitbucket to Hipchat. It's a great communication for teams to get work done!

Cons

Something that I wish HipChat would implement would be a dark theme.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Hall Reviews
Hall
Bring your team together
Read more
Tiffany Rice

It works and it's fun

2018-10-22

Overall I like HipChat. We use it internally for cross-company communications.

Pros

My favorite part about Hipchat is it allows you to have a little fun in the work environment.

Cons

What I like least about this software is that aside from the pros that I've mentioned, there's not really a lot of customization options available. Just your basic contrast and font differences.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Hall Reviews
Hall
Bring your team together
Read more
Anonymous
(Transportation/Trucking/Railroad company, 201-500 employees)

HipChat is a Great Application for Team Collaboration and Communication

2017-11-16

HipChat allows for easy team collaboration and communication among our IT department.

Pros

HipChat allows our IT teams to collaborate with ease.

Cons

The user signup process can be a little tedious. Also, the customer support was a little lacking at times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Hall Reviews
Hall
Bring your team together
Read more