HipChat Features List

HipChat Reviews

HipChat

Team communication built for business.

4.26/5 (287 reviews)
24,416

HipChat Feature Summary

  • Unlimited chat rooms
  • Drag & drop file sharing
  • Private 1-to-1 chat
  • @mentions
  • Screen sharing
  • Video calling
  • Emoticons & bots
  • Animated GIFs
  • Instagram feeds
  • Twitter posts
  • Secure guest access
  • Seach for text, links & files
  • Searchable history
  • Over 60 integrations
  • 256-bit SSL encryption
  • Mobile access for iOS & Android
  • Supports Mac, Windows & Linux
  • XMPP/Jabber support
  • Chat
  • Tagging
  • Third party integration
  • @mentions
  • Search functionality
  • Chat functionality
  • Private text chat
  • Live / video conferencing
  • Two-way audio & video
  • Call sharing
  • Collaboration tools
  • Collaborative workspace
  • Security & encryption
  • RSS feeds
  • Social media integration
  • SSL security
  • Drag & drop interface
  • File transfer
  • Access control
  • Real time monitoring
  • Real time notifications
  • Real time updates
  • Application integration
  • Automatic notifications
  • Conferencing
  • Instant messaging

HipChat Features In Depth

Group Chats

The primary reason why companies adopt HipChat is to implement the platform’s group chatting feature into their workflows. Most of the most important features of HipChat are related to group chats. For example, group chat rooms are a place where colleagues can communicate about ongoing issues privately. Chat rooms are searchable, and they include capabilities for video calling and screen sharing.

Start a group chat the next time you need to discuss a topic with your colleagues. Invite the colleagues you’d like to participate, and select the privacy levels for your room based on the topics you’re discussing. You can see who is present in a chat room at any time, and you can be a part of multiple group chats at once.

Archived Discussions

Chat histories are fully searchable with HipChat, which means users can go back and revisit past discussions at any point in the future. Every HipChat room is searchable by keyword. This includes both text and files, along with links.

Click the search button in the top right-hand corner of your chat room to perform a search. To review a complete chat history, click the “Browse chat history” tab next to the search tool. You can scroll through chat histories by day and delete certain messages if necessary.

Tagging Colleagues

HipChat utilizes the same tagging features as Twitter, enabling users to @mention colleagues to bring them into conversations. When you mention a colleague by name, making sure to include the @-symbol, HipChat notifies the colleague and invites the person to join the group chat.

Before you begin typing a message into the box at the bottom of the chat room you’re currently in, include the @-symbol and the name of the person you’re trying to reach. Without sending an email or placing a telephone call, you can reach out directly and loop that person in on the conversation. @mentions are a useful way to quickly alert colleagues when their opinions are wanted.

Sharing Files

Drag-and-drop file sharing allows HipChat users to pull files from their desktops directly into group chat rooms. Users can also drag-and-drop files from DropBox, email, or anywhere else online.

When you upload a file into a group chat room, a preview of the file shows up for everyone in the room to see. Your colleagues can download the file directly or view it within their browsers. Users aren’t required to be logged in to view the files you’ve uploaded. Rather, they are visible to anyone who has the associated link.

Collaboration Feature Comparison

Most popular features of all Collaboration apps

API (172 other apps)
Access Control (107 other apps)
Activity Dashboard (74 other apps)
Automatic Notifications (105 other apps)
Chat (96 other apps)
Collaboration Tools (161 other apps)
Collaborative Workspace (129 other apps)
Commenting (111 other apps)
Customizable Branding (74 other apps)
Document Storage (107 other apps)
Drag & Drop Interface (88 other apps)
File Management (80 other apps)
File Transfer (70 other apps)
Instant Messaging (76 other apps)
Permission Management (94 other apps)
Projections (115 other apps)
SSL Security (93 other apps)
Search Functionality (135 other apps)
Tagging (71 other apps)
Third Party Integration (102 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


791 reviews

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Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

See all Android Apps

HipChat Feature Reviews

25 reviewers had the following to say about HipChat's features:

Kristi Hector

Convenient and easy to use chat software for the workplace

2017-05-24

easy mass notification and instant messaging

Pros

The search history feature is by far the most useful and helpful tool.

Cons

The notifications are not easy to find once you open the app after receiving notification of a message.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Ganachari Jayanth

Hip Chat is great collaborative tool

2018-02-28

Great tool in team collaboration and for passing message in the team.

Pros

1.Hip chat is simple and sleek tool 2.Easy to use and very user friendly 3.Easy for team collaboration 4.Works on any platform 5.UI is clean and green 6.Good support for mobile platforms 7.Hip chat can be integrated with other tools like Confluence, JIRA, Bit bucket etc

Cons

1.Unnecessary messages/notifications sometimes 2.Hip chat mainly works with JIRA 3.Search is not impressive in Hip chat 4.It automatically logs out sometimes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Johanna Click

Easy, fun tool for team communication & collaboration!

2018-02-20

HipChat is one of the easiest, best tools for team collaboration and instant messaging.

Pros

Very simple to use, intuitive (for the most part), offers calling ability (very useful for international teams), easy file sharing, etc.

Cons

Customization and functionalities could be improved by adding more options (like sorting chats easier, etc.)

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
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Deb Pelletier

Great communications tool for any organization

2016-12-08

Plus, it's integration with other collaboration tools such as Asana really enabled us to improve our communications and work flow.

Pros

Platform agnostic, mobile, easy to use.

Cons

Not what I need for project management, so we integrated HipChat with Asana (free version) to add that element.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering HipChat

HipChat was very generous in giving us a grant for this tool, which made it a no-brainer over costly alternatives such as Microsoft 365 or Slack. Combined with Asana, it covers all our project management, workflow and teamwork needs. It's been great.

Source: Capterra
Helpful?   Yes   No
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Anonymous
(Mental Health Care company, 11-50 employees)

Basic but does what it should

2018-03-13

Pros

Custom emojis are fun, and overall it does what it should, allowing team members to instantly communicate. Interface is clear and simple, although there certainly is nicer looking software out there.

Cons

We ended up moving on from HipChat to a more full-featured instant messaging and collaboration tool.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer

Forget the last minute meetings with your team with Hipchat everything is easier.

2018-04-05

HipChat allows me access from any browser and access from mobile devices for iPhone and Android.

Pros

It is so efficient that you can save files or conversations if you use them.

Cons

I think it lacks that its interface is more harmonious, intuitive and easier to use more than anything in their chat rooms. The quality of the video chat is very good but it needs a bit to improve the speed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Juan Torres

We have this installed on our own server, very good quality 1 to 1 audio and char functionality with

2017-09-18

Good collaboration tool and good audio.

Pros

The interface is clean and mobile app works great.

Cons

No easy fix for typos or retracting messages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Adith Krishna

Verified Reviewer

An excellent tool to facilitate communication between team members.

2018-06-05

Pros

Allows tagging and third-party integration.

Cons

We can't create temporary chat rooms. Some users find it difficult to use the system, improvements in graphical user interface would be ideal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: GetApp
Helpful?   Yes   No
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Anonymous
(Internet company, 51-200 employees)

HipChat makes communicating fun.

2018-03-15

Pros

You can instant message, see who is online and available, build chat rooms, share files, etc!

Cons

You do have ability to control them- turn them off, turn on sound only, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Lucy Jones

Way easier than Slack

2017-04-18

That way the whole team can be in on the conversation - and so much information and documentation that would otherwise clog up your email, can be transferred in a quick hip chat message. Different rooms can be created for different conversations (you can set the privacy levels and participants for each), and its easy to @message people to specifically notify them.

Pros

Easy to set permissions, easy to mention and notify people, good file sharing, great integrations (gifs, bots etc), available on desktop and mobile. A great way to keep track, without the emails!

Cons

Sometimes if you're signed in on mobile, or have hip chat open on another device, it can be easy to miss a message but that's about it .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering HipChat

Nope

Source: Capterra
Helpful?   Yes   No
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Edward Savoy

Competent Chat Product

2017-10-13

Pros

It does meet organizational needs in terms of allowing people to communicate and transfer files easily.

Cons

The functionality is redundant of other products that most businesses already have access to, so the value-add (other than having managers be able to see your chat activity) is unclear.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
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Anonymous
A verified reviewer

Hipchat has become my new collaboration tool

2018-03-13

Transmit messages is very simple, even in different places it has become very easy and easy to use, (only publish it in the group and it appears).

Pros

We have used several collaboration tools based on chat, but we can say that Hipchat is the best.

Cons

Some users have told me that sometimes it has errors, and they do not allow to access the account again, but it works again after several attempts, (please check this comment and solve with some update).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Community Account Executive (Information Technology and Services company, 1001-5000 employees)
Verified Reviewer

HipChat Review

2017-04-25

Hip Chat is great. You are able to communicate efficiently and effectively across a large organization.

Pros

Can send a simple instant message instead of constructing an email or picking up the phone.

Cons

Sometimes software updates caused an issue with our systems. But it got sorted out fairly quickly. No other complaints

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering HipChat

It's easy to use and would recommend to any organization.

Source: GetApp
Helpful?   Yes   No
Read more
Jason Morehouse

Verified Reviewer

Great alternative to Skype

2014-12-13

The native apps for desktop and mobile are great as are the integrations and API. We connected it to Jira, Pingdom and other services we use and it's greatly improved our team communications.

Pros

Simple Reset API.

Cons

Have noticed if logged in on a bunch of devices new message notifications sometimes don't get seen.

Source: GetApp
3 of 3 people found this review helpful
Helpful?   Yes   No
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Robbie Dyer

Great chat client for use in software development teams

2015-09-25

Great interface on all clients; Windows, Linux and even OSX. Group chat is very handy and the ease of having multiple rooms is a real bonus.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Adam Antoszczak

Verified Reviewer

Great for team conversations

2018-05-04

Pros

- Private and public rooms, - Private conversations, - API for integrations, - Integration with Jira.

Cons

Few times it multiplies my message with attachment without me knowing it until I saw this on my laptop.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Anthony Genovese

Solid Team Chat Software with Great Jira Integrations

2017-11-07

Easier software management.

Pros

It takes the current features of Jira and brings them to a whole new level, letting you share tickets and workspaces within your team.

Cons

It isn't as up to date as slack or other team chat software out there now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Priyanka Narang

Hipchat - Our medium of cross collaboration & interaction between teams

2018-03-10

Pros

Share files and ability to link hip chat notification with Jira & Confluence.

Cons

Though we have been really satisfied with the features of the product, but one thing in particular that we suggest is improved is to have an option to broadcast a message to the entire team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Maxime Paulin

Great team communication platform with nice features

2018-01-10

We get instant communication between teleworkers and in house staff.

Pros

Provides real time chat for our teams with dedicated chatrooms Allows easy exchange of documents Has an API to integrate with other systems

Cons

Receiving message on android sometimes lag a little (this might be due to settings on the phone) otherwise I don't have much to say.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kristy Othman

Great if you have a team of Remote Employees

2018-06-20

Pros

It's like a PM platform with chat built in.

Cons

I still think that instant chat would be better than the comment method.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Raymond Mckinney

hip chat the best way to communicate with your employees

2018-06-20

free sms messaging and you can search your history with ease and its free without the upgrade

Pros

private on line chat , instant messaging ,group topic chat, and you can download it on any stystem its also got 5gb of data storage for free its a good app for free communication

Cons

the cons are as usual the freemium is that its free unless you want better features then it cost a bit more than you would want

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Valerio Piselli

Great messaging app

2017-04-14

For example, in our case we use Jira so we can integrate the creation of issues so that they automatically generate messages in a group of HipChat.

Pros

Integrates with other Atlassian products. Has messages history, attachments, and in the paid version has video chat that works great.

Cons

None so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Parvathi Viswanathan

Used as a tool for inter-team communications.

2018-04-19

Pros

Ability to communicate quickly with team mates through easy to use and well developed chatting. The functionalities are suitable for small and large teams.

Cons

More than one file cannot be attached to a chat simultaneously thereby slowing transfer rate of attachments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

It is an instant messaging service, similar. You can upload your gifs to chat!...That is really fun.

2018-02-20

HipChat is not the typical boring chat, being able to integrate gifs and emojis takes away the heavy chats of work (without leaving aside the professional question)

Pros

The software has a clean and comfortable interface to use, it is easy to share images, files, screen photos.

Cons

Maybe I can make video calls and share a little heavy files through chat.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 11-50 employees)

It is a stable chat app & does the job well, despite not being as feature packed as competitors

2018-02-06

Pros

Room-based notification control is key to keep sane with a chat application, and I feel that it does this well.

Cons

The two most obvious things Hipchat is lacking is emoji reactions to messages and threaded conversations, but I can live without these.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more