HipChat Features

HipChat

Team communication built for business.

4.21/5 (417 reviews)

HipChat Feature Summary

  • Unlimited chat rooms
  • Drag & drop file sharing
  • Private 1-to-1 chat
  • @mentions
  • Screen sharing
  • Video calling
  • Emoticons & bots
  • Animated GIFs
  • Instagram feeds
  • Twitter posts
  • Secure guest access
  • Seach for text, links & files
  • Searchable history
  • Over 60 integrations
  • 256-bit SSL encryption
  • Mobile access for iOS & Android
  • Supports Mac, Windows & Linux
  • XMPP/Jabber support
  • Chat
  • Tagging
  • Third party integration
  • @mentions
  • Search functionality
  • Chat functionality
  • Private text chat
  • Live / video conferencing
  • Two-way audio & video
  • Call sharing
  • Collaboration tools
  • Collaborative workspace
  • Security & encryption
  • RSS feeds
  • Social media integration
  • SSL security
  • Drag & drop interface
  • File transfer
  • Access control
  • Real time monitoring
  • Real time notifications
  • Real time updates
  • Application integration
  • Automatic notifications
  • Conferencing
  • Instant messaging

HipChat Features In Depth

Group Chats

The primary reason why companies adopt HipChat is to implement the platform’s group chatting feature into their workflows. Most of the most important features of HipChat are related to group chats. For example, group chat rooms are a place where colleagues can communicate about ongoing issues privately. Chat rooms are searchable, and they include capabilities for video calling and screen sharing.

Start a group chat the next time you need to discuss a topic with your colleagues. Invite the colleagues you’d like to participate, and select the privacy levels for your room based on the topics you’re discussing. You can see who is present in a chat room at any time, and you can be a part of multiple group chats at once.

Archived Discussions

Chat histories are fully searchable with HipChat, which means users can go back and revisit past discussions at any point in the future. Every HipChat room is searchable by keyword. This includes both text and files, along with links.

Click the search button in the top right-hand corner of your chat room to perform a search. To review a complete chat history, click the “Browse chat history” tab next to the search tool. You can scroll through chat histories by day and delete certain messages if necessary.

Tagging Colleagues

HipChat utilizes the same tagging features as Twitter, enabling users to @mention colleagues to bring them into conversations. When you mention a colleague by name, making sure to include the @-symbol, HipChat notifies the colleague and invites the person to join the group chat.

Before you begin typing a message into the box at the bottom of the chat room you’re currently in, include the @-symbol and the name of the person you’re trying to reach. Without sending an email or placing a telephone call, you can reach out directly and loop that person in on the conversation. @mentions are a useful way to quickly alert colleagues when their opinions are wanted.

Sharing Files

Drag-and-drop file sharing allows HipChat users to pull files from their desktops directly into group chat rooms. Users can also drag-and-drop files from DropBox, email, or anywhere else online.

When you upload a file into a group chat room, a preview of the file shows up for everyone in the room to see. Your colleagues can download the file directly or view it within their browsers. Users aren’t required to be logged in to view the files you’ve uploaded. Rather, they are visible to anyone who has the associated link.

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Competitor Feature Comparison

Mobile apps

iOS App


813 reviews

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Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

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HipChat Feature Reviews

25 reviewers had the following to say about HipChat's features:

Kristi Hector

Convenient and easy to use chat software for the workplace

2017-05-24

easy mass notification and instant messaging

Pros

The search history feature is by far the most useful and helpful tool.

Cons

The notifications are not easy to find once you open the app after receiving notification of a message.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Ganachari Jayanth

Hip Chat is great collaborative tool

2018-02-28

Great tool in team collaboration and for passing message in the team.

Pros

1.Hip chat is simple and sleek tool 2.Easy to use and very user friendly 3.Easy for team collaboration 4.Works on any platform 5.UI is clean and green 6.Good support for mobile platforms 7.Hip chat can be integrated with other tools like Confluence, JIRA, Bit bucket etc

Cons

1.Unnecessary messages/notifications sometimes 2.Hip chat mainly works with JIRA 3.Search is not impressive in Hip chat 4.It automatically logs out sometimes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Vignesh Babu

One of the excellent collaboration tool that is simple and user-friendly.

2018-11-14

And it allows me to search the history and sharing the files with my colleagues.

Pros

It allows me to connect and collaborate easily with my colleagues and log all the activities for easier lookup for later point of time.

Cons

As well as, Status information is not customizable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashwini S.M

Best tool for team communication

2018-10-02

Pros

. - Upload document is good - You can view who has read the comment etc.

Cons

- Mobile interface is not upto the mark.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Johanna Click

Easy, fun tool for team communication & collaboration!

2018-02-20

HipChat is one of the easiest, best tools for team collaboration and instant messaging.

Pros

Very simple to use, intuitive (for the most part), offers calling ability (very useful for international teams), easy file sharing, etc.

Cons

Customization and functionalities could be improved by adding more options (like sorting chats easier, etc.)

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
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Deb Pelletier

Great communications tool for any organization

2016-12-08

Plus, it's integration with other collaboration tools such as Asana really enabled us to improve our communications and work flow.

Pros

Platform agnostic, mobile, easy to use.

Cons

Not what I need for project management, so we integrated HipChat with Asana (free version) to add that element.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering HipChat

HipChat was very generous in giving us a grant for this tool, which made it a no-brainer over costly alternatives such as Microsoft 365 or Slack. Combined with Asana, it covers all our project management, workflow and teamwork needs. It's been great.

Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer

Forget the last minute meetings with your team with Hipchat everything is easier.

2018-04-05

HipChat allows me access from any browser and access from mobile devices for iPhone and Android.

Pros

Everything you need to maintain a fluid communication with your work team and your clients.

Cons

I think it lacks that its interface is more harmonious, intuitive and easier to use more than anything in their chat rooms. The quality of the video chat is very good but it needs a bit to improve the speed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Juan Torres

We have this installed on our own server, very good quality 1 to 1 audio and char functionality with

2017-09-18

Good collaboration tool and good audio.

Pros

The interface is clean and mobile app works great.

Cons

No easy fix for typos or retracting messages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Vivek Kaushal

Very basic office chat application

2018-08-20

But if you are not a power user and are in a small business environment who just needs simple chat application then I would recommend it.

Pros

-Simple and easy to use UI. -Web and mobile apps.

Cons

-Notification system of the mobile app is really bad.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Anthony Genovese

Solid Team Chat Software with Great Jira Integrations

2017-11-07

Easier software management.

Pros

It takes the current features of Jira and brings them to a whole new level, letting you share tickets and workspaces within your team.

Cons

It isn't as up to date as slack or other team chat software out there now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Adith Krishna

Verified Reviewer

An excellent tool to facilitate communication between team members.

2018-06-05

Pros

Allows tagging and third-party integration.

Cons

We can't create temporary chat rooms. Some users find it difficult to use the system, improvements in graphical user interface would be ideal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: GetApp
Helpful?   Yes   No
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Anonymous
(Internet company, 51-200 employees)

HipChat makes communicating fun.

2018-03-15

Pros

You can instant message, see who is online and available, build chat rooms, share files, etc!

Cons

You do have ability to control them- turn them off, turn on sound only, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Raymond Mckinney

hip chat the best way to communicate with your employees

2018-06-20

free sms messaging and you can search your history with ease and its free without the upgrade

Pros

private on line chat , instant messaging ,group topic chat, and you can download it on any stystem its also got 5gb of data storage for free its a good app for free communication

Cons

the cons are as usual the freemium is that its free unless you want better features then it cost a bit more than you would want

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Maxime Paulin

Great team communication platform with nice features

2018-01-10

We get instant communication between teleworkers and in house staff.

Pros

Provides real time chat for our teams with dedicated chatrooms Allows easy exchange of documents Has an API to integrate with other systems

Cons

Receiving message on android sometimes lag a little (this might be due to settings on the phone) otherwise I don't have much to say.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 1001-5000 employees)

A Messaging App That Misses the Mark

2018-10-09

It would consistently fail to notify me when I received messages, and the message interface would hardly ever load correctly the first time I opened it.

Pros

- Easy to manage group and private conversations - Easy to share files and images

Cons

- Inconsistent and unreliable video calls - Chat loading bugs - Inconsistent message notifications - Large, frequent updates that never seemed to solve problems

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
John Thomas

Verified Reviewer

Some great features make it worth a good try!

2018-09-23

Pros

The message history is searchable so you can find relevant information as and when required.

Cons

The application had a lot of features discontinued due to bad functionality; some of them were useful though. The chat history search function doesn't work properly for older messages.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: GetApp
Helpful?   Yes   No
Read more
Eliz Melicio

I used it for development projects and it was not very inductive its use for functional users

2017-09-28

is a collaborative tool, that allows to maintain in line to all the equipment of the company, improving the working times and the communication between teams

Pros

greatly improved the user interface, has more features, good tool that supports communication between work teams

Cons

is not easy to use on the cell phone, it is not very user-friendly for functional users, in a bit slow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 201-500 employees)

Organized Group Chat

2018-06-28

Organization, personalization and ability to create various rooms for different organizational tiers.

Pros

The search feature and permission settings for each chat room.

Cons

I sometimes miss the 1-1 chats. Notification (sound and color) should be more prominent and distinct.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Hipchat has become my new collaboration tool

2018-03-13

Transmit messages is very simple, even in different places it has become very easy and easy to use, (only publish it in the group and it appears).

Pros

We have used several collaboration tools based on chat, but we can say that Hipchat is the best.

Cons

Some users have told me that sometimes it has errors, and they do not allow to access the account again, but it works again after several attempts, (please check this comment and solve with some update).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lucy Jones

Way easier than Slack

2017-04-18

That way the whole team can be in on the conversation - and so much information and documentation that would otherwise clog up your email, can be transferred in a quick hip chat message. Different rooms can be created for different conversations (you can set the privacy levels and participants for each), and its easy to @message people to specifically notify them.

Pros

Easy to set permissions, easy to mention and notify people, good file sharing, great integrations (gifs, bots etc), available on desktop and mobile. A great way to keep track, without the emails!

Cons

Sometimes if you're signed in on mobile, or have hip chat open on another device, it can be easy to miss a message but that's about it .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering HipChat

Nope

Source: Capterra
Helpful?   Yes   No
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Matt Megerdichian

Just OK

2018-07-05

Pros

- intuitive UI and navigation - good Room feature for group chats - easy administration - allows you to export chat history easily for archival purposes

Cons

- inconsistent notifications - RAM hog - buggy on Windows - not quite enterprise deployment/version control friendly - expensive compared to some other options

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
Read more
Eric Anderson

Does it's job

2018-10-09

It's a must need communication tool every business/office should have.

Pros

I loved the ability to quickly message a co-worker without having to email or text them.

Cons

On the mobile app, there was no way to turn on notifications for a group chat.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason Morehouse

Verified Reviewer

Great alternative to Skype

2014-12-13

The native apps for desktop and mobile are great as are the integrations and API. We connected it to Jira, Pingdom and other services we use and it's greatly improved our team communications.

Pros

Simple Reset API.

Cons

Have noticed if logged in on a bunch of devices new message notifications sometimes don't get seen.

Source: GetApp
3 of 3 people found this review helpful
Helpful?   Yes   No
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Luis Aparcedo

It's just an okay chatting and collaboration tool.

2018-07-24

Chat, Collaboration

Pros

I used Hipchat for a short time, I guess it was an okay tool, used to chat and collaborate between members in our different offices across the country.

Cons

Also, not a lot of functions compared to other more modern chat and collaboration softwares.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Ivan Andrade

I miss the unlimited chat history

2018-10-24

We used HipChat company wide as an internal chat tool. When the time came, we had to migrate to the partnered version of the program.

Pros

Deployment services integration such as the Atlassian software bundle that automatically outputs status reports to channels.

Cons

The video chat feature was sometimes confusing to use.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Other

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more