HipChat Features

HipChat

Team communication built for business.

4.2/5 (457 reviews)

HipChat Feature Summary

  • Unlimited chat rooms
  • Drag & drop file sharing
  • Private 1-to-1 chat
  • @mentions
  • Screen sharing
  • Video calling
  • Emoticons & bots
  • Animated GIFs
  • Instagram feeds
  • Twitter posts
  • Secure guest access
  • Seach for text, links & files
  • Searchable history
  • Over 60 integrations
  • 256-bit SSL encryption
  • Mobile access for iOS & Android
  • Supports Mac, Windows & Linux
  • XMPP/Jabber support
  • Chat functionality
  • Security & encryption
  • Application integration
  • Automatic notifications
  • Collaborative workspace
  • Conferencing
  • File transfer
  • Instant messaging
  • Real time monitoring
  • Real time notifications
  • Real time updates
  • RSS feeds
  • Search functionality
  • Social media integration
  • SSL security
  • Third party integration
  • Drag & drop interface
  • Chat
  • Live / video conferencing
  • Two-way audio & video
  • Private text chat
  • Access control
  • Tagging
  • Collaboration tools
  • @mentions
  • Call sharing

HipChat Features In Depth

Group Chats

The primary reason why companies adopt HipChat is to implement the platform’s group chatting feature into their workflows. Most of the most important features of HipChat are related to group chats. For example, group chat rooms are a place where colleagues can communicate about ongoing issues privately. Chat rooms are searchable, and they include capabilities for video calling and screen sharing.

Start a group chat the next time you need to discuss a topic with your colleagues. Invite the colleagues you’d like to participate, and select the privacy levels for your room based on the topics you’re discussing. You can see who is present in a chat room at any time, and you can be a part of multiple group chats at once.

Archived Discussions

Chat histories are fully searchable with HipChat, which means users can go back and revisit past discussions at any point in the future. Every HipChat room is searchable by keyword. This includes both text and files, along with links.

Click the search button in the top right-hand corner of your chat room to perform a search. To review a complete chat history, click the “Browse chat history” tab next to the search tool. You can scroll through chat histories by day and delete certain messages if necessary.

Tagging Colleagues

HipChat utilizes the same tagging features as Twitter, enabling users to @mention colleagues to bring them into conversations. When you mention a colleague by name, making sure to include the @-symbol, HipChat notifies the colleague and invites the person to join the group chat.

Before you begin typing a message into the box at the bottom of the chat room you’re currently in, include the @-symbol and the name of the person you’re trying to reach. Without sending an email or placing a telephone call, you can reach out directly and loop that person in on the conversation. @mentions are a useful way to quickly alert colleagues when their opinions are wanted.

Sharing Files

Drag-and-drop file sharing allows HipChat users to pull files from their desktops directly into group chat rooms. Users can also drag-and-drop files from DropBox, email, or anywhere else online.

When you upload a file into a group chat room, a preview of the file shows up for everyone in the room to see. Your colleagues can download the file directly or view it within their browsers. Users aren’t required to be logged in to view the files you’ve uploaded. Rather, they are visible to anyone who has the associated link.

Competitor Feature Comparison

@mentions
API
Access Control
Application Integration
Archiving & Retention
Authentication
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Communication Management
Compliance Management
Conferencing
Data Import/Export
Desktop Notifications
Document Storage
Drag & Drop Interface
Email Notifications
File Management
File Transfer
Instant Messaging
Mobile Integration
Preview Functionality
RSS Feeds
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Updates
Retention Management
SSL Security
Search Functionality
Single Sign On
Social Media Integration
Tagging
Third Party Integration
Two-Way Audio & Video
User Management
Video Conferencing
Video Support
Workflow Management
Learn moreCompare App
@mentions
API
Access Control
Application Integration
Archiving & Retention
Authentication
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Communication Management
Compliance Management
Conferencing
Data Import/Export
Desktop Notifications
Document Storage
Drag & Drop Interface
Email Notifications
File Management
File Transfer
Instant Messaging
Mobile Integration
Preview Functionality
RSS Feeds
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Updates
Retention Management
SSL Security
Search Functionality
Single Sign On
Social Media Integration
Tagging
Third Party Integration
Two-Way Audio & Video
User Management
Video Conferencing
Video Support
Workflow Management
Visit WebsiteCompare App
@mentions
API
Access Control
Application Integration
Archiving & Retention
Authentication
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Communication Management
Compliance Management
Conferencing
Data Import/Export
Desktop Notifications
Document Storage
Drag & Drop Interface
Email Notifications
File Management
File Transfer
Instant Messaging
Mobile Integration
Preview Functionality
RSS Feeds
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Updates
Retention Management
SSL Security
Search Functionality
Single Sign On
Social Media Integration
Tagging
Third Party Integration
Two-Way Audio & Video
User Management
Video Conferencing
Video Support
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


177 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


5,920 reviews

HipChat Feature Reviews

25 reviewers had the following to say about HipChat's features:

Ashwini S.M

Best tool for team communication

2018-10-02

Pros

. - Upload document is good - You can view who has read the comment etc.

Cons

- Mobile interface is not upto the mark.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Deb Pelletier

Great communications tool for any organization

2016-12-08

Plus, it's integration with other collaboration tools such as Asana really enabled us to improve our communications and work flow.

Pros

Platform agnostic, mobile, easy to use.

Cons

Not what I need for project management, so we integrated HipChat with Asana (free version) to add that element.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering HipChat

HipChat was very generous in giving us a grant for this tool, which made it a no-brainer over costly alternatives such as Microsoft 365 or Slack. Combined with Asana, it covers all our project management, workflow and teamwork needs. It's been great.

Source: Capterra
Helpful?   Yes   No
Read more
Vignesh Babu

One of the excellent collaboration tool that is simple and user-friendly.

2018-11-14

And it allows me to search the history and sharing the files with my colleagues.

Pros

It allows me to connect and collaborate easily with my colleagues and log all the activities for easier lookup for later point of time.

Cons

As well as, Status information is not customizable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ganachari Jayanth

Hip Chat is great collaborative tool

2018-02-28

Great tool in team collaboration and for passing message in the team.

Pros

1.Hip chat is simple and sleek tool 2.Easy to use and very user friendly 3.Easy for team collaboration 4.Works on any platform 5.UI is clean and green 6.Good support for mobile platforms 7.Hip chat can be integrated with other tools like Confluence, JIRA, Bit bucket etc

Cons

1.Unnecessary messages/notifications sometimes 2.Hip chat mainly works with JIRA 3.Search is not impressive in Hip chat 4.It automatically logs out sometimes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anthony Genovese

Solid Team Chat Software with Great Jira Integrations

2017-11-07

Easier software management.

Pros

It takes the current features of Jira and brings them to a whole new level, letting you share tickets and workspaces within your team.

Cons

It isn't as up to date as slack or other team chat software out there now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Vivek Kaushal

Very basic office chat application

2018-08-20

But if you are not a power user and are in a small business environment who just needs simple chat application then I would recommend it.

Pros

-Simple and easy to use UI. -Web and mobile apps.

Cons

-Notification system of the mobile app is really bad.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Forget the last minute meetings with your team with Hipchat everything is easier.

2018-04-05

HipChat allows me access from any browser and access from mobile devices for iPhone and Android.

Pros

It is so efficient that you can save files or conversations if you use them.

Cons

I think it lacks that its interface is more harmonious, intuitive and easier to use more than anything in their chat rooms. The quality of the video chat is very good but it needs a bit to improve the speed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joseph Kurian

Verified Reviewer

This tools had helped us stay connected and get our projects on track.

2019-03-08

Pros

We can easily pick up from where we left off and it has great searchability feature.

Cons

I hope they integrate with some project management tools, it would be really helpful!

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: GetApp
Helpful?   Yes   No
Read more
Juan Torres

We have this installed on our own server, very good quality 1 to 1 audio and char functionality with

2017-09-18

Good collaboration tool and good audio.

Pros

The interface is clean and mobile app works great.

Cons

not as many integrations as with the cloud-based version with the on-location version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Kristi Hector

Convenient and easy to use chat software for the workplace

2017-05-24

easy mass notification and instant messaging

Pros

The search history feature is by far the most useful and helpful tool.

Cons

The notifications are not easy to find once you open the app after receiving notification of a message.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Asis Datta

An excellent team collaboration tool

2018-12-13

There are plenty of tools available in market so consider it if it meets your requirement.

Pros

Great and user friendly user interface 3. Fast messaging and file share 4.

Cons

Notifications are bit inconsistent and so the mail notification.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Adith Krishna

Verified Reviewer

An excellent tool to facilitate communication between team members.

2018-06-05

Pros

Allows tagging and third-party integration.

Cons

We can't create temporary chat rooms. Some users find it difficult to use the system, improvements in graphical user interface would be ideal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: GetApp
Helpful?   Yes   No
Read more
Ivan Andrade

I miss the unlimited chat history

2018-10-24

We used HipChat company wide as an internal chat tool. When the time came, we had to migrate to the partnered version of the program.

Pros

Deployment services integration such as the Atlassian software bundle that automatically outputs status reports to channels.

Cons

The video chat feature was sometimes confusing to use.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 201-500 employees)

Organized Group Chat

2018-06-28

Organization, personalization and ability to create various rooms for different organizational tiers.

Pros

The search feature and permission settings for each chat room.

Cons

Sound notification can become slightly annoying, but the settings can be changed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mateus Saunier

Verified Reviewer

Fun to use, very good overall

2018-07-20

Pros

HipChat has a friendly interface, makes chat grouping quite easy and interesting and offers a decent amount of features such as private chat, searchable history screen sharing and so on. and the activity log serve me well when I need to dive into chats to look for something specific.

Cons

Mobile app was not well executed, very unresponsive and leggy sometimes, making almost impossible to do chat calls and sharing due to its very low response.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Luis Aparcedo

It's just an okay chatting and collaboration tool.

2018-07-24

Chat, Collaboration

Pros

I used Hipchat for a short time, I guess it was an okay tool, used to chat and collaborate between members in our different offices across the country.

Cons

Also, not a lot of functions compared to other more modern chat and collaboration softwares.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Johanna Click

Easy, fun tool for team communication & collaboration!

2018-02-20

HipChat is one of the easiest, best tools for team collaboration and instant messaging.

Pros

Very simple to use, intuitive (for the most part), offers calling ability (very useful for international teams), easy file sharing, etc.

Cons

Customization and functionalities could be improved by adding more options (like sorting chats easier, etc.)

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Matt Megerdichian

Just OK

2018-07-05

Pros

- intuitive UI and navigation - good Room feature for group chats - easy administration - allows you to export chat history easily for archival purposes

Cons

- inconsistent notifications - RAM hog - buggy on Windows - not quite enterprise deployment/version control friendly - expensive compared to some other options

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Edward Savoy

Competent Chat Product

2017-10-13

Pros

It does meet organizational needs in terms of allowing people to communicate and transfer files easily.

Cons

The functionality is redundant of other products that most businesses already have access to, so the value-add (other than having managers be able to see your chat activity) is unclear.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
Lucy Jones

Way easier than Slack

2017-04-18

That way the whole team can be in on the conversation - and so much information and documentation that would otherwise clog up your email, can be transferred in a quick hip chat message.

Pros

Easy to set permissions, easy to mention and notify people, good file sharing, great integrations (gifs, bots etc), available on desktop and mobile. A great way to keep track, without the emails!

Cons

Sometimes if you're signed in on mobile, or have hip chat open on another device, it can be easy to miss a message but that's about it .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering HipChat

Nope

Source: Capterra
Helpful?   Yes   No
Read more
Tzlil Kreitman

solid chat application for work

2018-10-03

HipChat is useful for inter-office communications but nothing fancier beyond for work collaboration.

Pros

User friendly and clean UI, easy and minimal functionality to set up room and start new chats.

Cons

There is no ability to have a multi-member chat without starting a company-wide titled room, would be nice to have this as an easy group chat function.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 11-50 employees)

Nice tool for team coordination

2018-07-10

Pros

It allows integration with many third party plugins.

Cons

Search need to be improved when using desktop application.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Hipchat has become my new collaboration tool

2018-03-13

It is useful for small talks and file sharing.

Pros

We have used several collaboration tools based on chat, but we can say that Hipchat is the best.

Cons

Some users have told me that sometimes it has errors, and they do not allow to access the account again, but it works again after several attempts, (please check this comment and solve with some update).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Noah Rezene

Not bad, but not the best

2017-12-14

The ability to communicate in real time with my team and coordinate various activities.

Pros

You are able to create public or private rooms to make chat flow easier and uninterrupted.

Cons

It is pretty buggy, especially if you are using a mobile device to chat. It signs in and out constantly and that leads to delayed responses

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Maxime Paulin

Great team communication platform with nice features

2018-01-10

Our call center personnel can get quick access to other resources if they need information while on call.

Pros

Provides real time chat for our teams with dedicated chatrooms Allows easy exchange of documents Has an API to integrate with other systems

Cons

Receiving message on android sometimes lag a little (this might be due to settings on the phone) otherwise I don't have much to say.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more