Honey vs elevio Comparison

Overview

Honey is a window into everything that’s interesting, timely and relevant to your company through a uniquely designed and personalized feed.

Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$4.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$79.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

(35)

5

4

3

2

1

28

6

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

(26)

5

4

3

2

1

18

7

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I use it every day and think its an awesome tool. It's quite useful to search for internal company information, or if you need to find out who a certain employee is.
Beautifully designed, easy to use, outstanding customer support.
Ease-of-use, beautifully designed, great community building tool.

Pros

I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything.
This makes Elev.io a must-have. Their support is very responsive which makes it even more pleasant to work with the tool.
The Ease of use for the non technical members in the team, with great powers on the front-end for end-users.

Cons

Honestly, I don't think there is much you can say that is bad about this software, there is no "lag", no unnecessary pop ups or spams, it works well.
However, sometimes there is text that is clearly not part of the layout, and it ruins the whole flow that Honey was going for.
It works better than WikiBuy which has gotten me nothing so far but seems to direct us to lost leaders.

Cons

The only problem I've had with it is not being able to customize some features but that's on me. I'm a total noob.
For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up.
Limited styling and layout options for knowledge bases.
  • Vendor responds to reviews
  • Last review10 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features2
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Approval Process Control
  • Authentication
  • Avatars
  • Chat
  • Collaboration Tools
  • Configurable Workflow
  • Content Management
  • Content Repository
  • Custom Forms
  • Customer History
  • Data Import/Export
  • Employee Onboarding
  • Engagement Analytics
  • Event Tracking
  • Feedback Collection
  • Guided Problem Solving
  • HIPAA Compliance
  • Help Desk Integration
  • Knowledge Base Management
  • Learning Management
  • Multiple Projects
  • Multiple User Accounts
  • RSS Feeds
  • Reporting & Statistics
  • Rich Text Editor
  • Role Management
  • SSL Security
  • Scheduled Reporting
  • Secure Login
  • Self Service Portal
  • Self-Learning
  • Semantic Search
  • Single Sign On
  • Support Ticket Management
  • Tagging
  • Third Party Integration
  • To-Do List
  • URL Customization
  • WYSIWYG Editor
  • Web Analytics
  • Website Integration
  • Widgets
  • Total features48
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Approval Process Control
  • Authentication
  • Avatars
  • Chat
  • Collaboration Tools
  • Configurable Workflow
  • Content Management
  • Content Repository
  • Custom Forms
  • Customer History
  • Data Import/Export
  • Employee Onboarding
  • Engagement Analytics
  • Event Tracking
  • Feedback Collection
  • Guided Problem Solving
  • HIPAA Compliance
  • Help Desk Integration
  • Knowledge Base Management
  • Learning Management
  • Multiple Projects
  • Multiple User Accounts
  • RSS Feeds
  • Reporting & Statistics
  • Rich Text Editor
  • Role Management
  • SSL Security
  • Scheduled Reporting
  • Secure Login
  • Self Service Portal
  • Self-Learning
  • Semantic Search
  • Single Sign On
  • Support Ticket Management
  • Tagging
  • Third Party Integration
  • To-Do List
  • URL Customization
  • WYSIWYG Editor
  • Web Analytics
  • Website Integration
  • Widgets

Integrations

  • Total integrations3
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations18
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Honey vs. elevio

See how Honey and elevio stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.