Hoop.la Pricing, Features, Reviews & Comparison of Alternatives

Hoop.la Reviews

Hoop.la

Your ultimate online community.

4.83/5 (6 reviews)
1,435

Hoop.la Pro is a completely hosted, feature-rich online community platform. Supported content includes blogs, forums, chat rooms and events, calendar, clips (photos, videos, music, and document sharing), and private messaging.

Hoop.la also supports:



Groups: can be public, private or hidden. Create unlimited number of groups within the community. You control who can create groups. Each group site has its own set of content modules (blogs, forums, clips, chat, etc.) and permissions.


Widgets: for showcasing community content on the site as well as embedding content from outside the community. In addition community content widgets can be embedded on outside sites, for the ultimate in flexibility.


Automatic Comment Spam Detection/Protection


Content organization/classification via categories and tags, as well as the ability to feature content
Advanced content posting features: WYSIWYG editor, save as draft, disable comments, mark as premium, backdate, set future publication date.


Powerful content management features- content moderation rules (by keyword, member, and other parameters), censor lists, report to moderators feature.


Surveys that are embeddable, private or public, anonymous or named, multi-question, with downloadable data.


Themes for customizing look and feel, with support for custom CSS throughout the application.


Registration settings- registration moderation, CAPTCHA option, custom profile fields, email verification, and more.


Integration with Google Analytics for advanced usage tracking.


Advanced reporting option, which includes detailed member reports, content reports, and a community health report.


Advanced permissions system for controlling exactly who can do what on the site.


Premium membership system. Any feature controlled by a permission can be designated as premium and any content can also be flagged as premium.


Integration with major social networks for sign-in and/or member profile content infusion. Twitter, Facebook, Google, Yahoo, Foursquare, Instagram are currently supported.


Content sharing via email, Twitter, Facebook, Google+, and Pinterest. Only public content can be shared (for obvious reasons).


Content notification system.


Community leader board. Hoop.la ranks all users based on points earned by performing certain actions on the site.


Member titles supported, as well as permission group badges.


Member notes (admin-only) for tracking issues with users over time.


Full RSS support.


Content and members can be followed.


Export member information via CSV anytime.


Mobile-friendly interface (full responsive design coming in Q1 2015).


Localization options (supports other languages).


Single Sign-On (SSO) supported.


SSL encryption available.


Documented APIs for integration.


Aside from features, Hoop.la Pro offers a 100% uptime guarantee within a sandboxed environment, awesome customer support (including an account manager), an emergency phone number, and a QA environment.
www.hoop.la

Hoop.la Overview

Pricing

Starting from: $399.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)
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Devices

Web
Android
iOS

Business size

S
Small
M
Medium
L
Large
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Hoop.la screenshot: Hoop.la's multi-question surveys (sample customer site)Hoop.la screenshot: Hoop.la's multi-media file upload & sharing (sample customer site)Hoop.la screenshot: Hoop.la's live chat rooms & chat eventsHoop.la screenshot: Hoop.la's subscribable Calendar (sample customer site)Hoop.la screenshot: Hoop.la's modern forums (sample customer site)Hoop.la screenshot: Hoop.la's robust blogging moduleHoop.la screenshot: Hoop.la's flexible, engaging home page (sample customer site)

Hoop.la Reviews (6)

Latest reviews

 Excellent platform, absolutely outstanding service 
Vendor responded

I'm so happy since we switched to Hoop.la last year. I love the platform, and the new responsive site even more. And you can't beat their customer service. They're quick to respond, and work with you to figure out glitches.

Read the full review
Reviewed 3rd of December, 2015 by jane stevens

 

 Great product, Amazing Company 
Vendor responded

My online community, rotation.org, has been using Social Strata's various community software services since 2001. They latest version, Hoop.la, is terrific for those who want a serious community message board that looks modern, user-friendly and is always being improved. And their latest version ...

Read the full review
Reviewed 28th of November, 2015 by Neil MacQueen

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Hoop.la Screenshots (7)

Hoop.la screenshot: Hoop.la's multi-question surveys (sample customer site)Hoop.la screenshot: Hoop.la's multi-media file upload & sharing (sample customer site)Hoop.la screenshot: Hoop.la's live chat rooms & chat eventsHoop.la screenshot: Hoop.la's subscribable Calendar (sample customer site)Hoop.la screenshot: Hoop.la's modern forums (sample customer site)Hoop.la screenshot: Hoop.la's robust blogging moduleHoop.la screenshot: Hoop.la's flexible, engaging home page (sample customer site)

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Linux, Mac, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Hoop.la Pricing

Starting from: $399.00/month

Pricing model: Open-source, Subscription

Free Trial: Available (No Credit Card required)

We offer a Standard plan for $399 per month, and Pro plans that start at $999 per month. Pro plans add SLA, API access, account manager, advanced reporting, and QA environment.

Competitors Pricing

Jive Software

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Forumbee

Pricing model: Subscription

Zimbra

Pricing model: Freemium, Open-source, Subscription

Users who visited Hoop.la also visited

Key Features of Hoop.la

  • Multi-author blogging
  • Advanced reporting (community health report)
  • Forums
  • Premium memberships
  • Chat events and chatrooms
  • Email and system alert notifications
  • Groups
  • Custom themes and design
  • Calendar events
  • Access custom CSS
  • Surveys
  • Custom pages
  • File upload (photos, video, files)
  • Single sign-on
  • Robust member profiles
  • Full text customization
  • Member leaderboard
  • Full image set customization
  • API
  • SSL encryption

Benefits

Hoop.la's simple admin interface and flexibility make it easy for anyone to manage an online community.
You are in the driver's seat. Keep trolls away with automatic spam protection, apply moderation rules, and use our robust permission circles to decide who is allowed to do what in your community.
Mobile-friendly interface makes it easy to use Hoop.la across devices.
Our unique community health report (via advanced reporting option) allow you to keep a finger on the pulse of your community, and download/email the results any time.
We continue to actively develop Hoop.la, and consider customer suggestions in our own community at http://socialstrata.com/support.

Alternatives to Hoop.la

Videos

jane stevens

Excellent platform, absolutely outstanding service

03/12/2015

I'm so happy since we switched to Hoop.la last year. I love the platform, and the new responsive site even more. And you can't beat their customer service. They're quick to respond, and work with you to figure out glitches.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Social Strata


You rock, Jane! Thank you.

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Neil MacQueen

Great product, Amazing Company

28/11/2015

My online community, rotation.org, has been using Social Strata's various community software services since 2001. They latest version, Hoop.la, is terrific for those who want a serious community message board that looks modern, user-friendly and is always being improved. And their latest version is fully responsive, which puts them ahead of all their competitors. But the best thing about them is their company. They're quick to respond, open to suggestions, and focused on customer care.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Social Strata


Thanks so much Neil!

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Rich Melvin

A lot of "hoopla" about Hoop.la!

25/11/2015

We have used the Hoop.la platform for our On-Line forum (ogrforum.ogaugerr.com) for many years. Our forum serves over 9 million pages per month, and the Hoopla server infrastructure handles that traffic level with ease. Our members (over 17,000 of them) love the platform. I rarely get complaints about problems, and when I do it is usually a problem on the member's computer. On the rare occasions when I have needed to contact Hoopla Tech Support, their typical response time is measured in MINUTES. The Hoopla Tech Reps are competent, professional and they really KNOW their product. I have never had a problem they could not solve, or show me how to solve myself via an admin feature I didn't know about. Their Tech Support forum is well organized and easy to use. Overall, I give Hoopla an A+. We are very satisfied customers.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Social Strata


Thank you very much, Rich, for being part of our Hoop.la family.

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Gigi Peterkin

Verified Reviewer

Hoop.la ROCKS our Community

04/02/2015

We converted to Hoop.la for our online community platform during 3Q14 and could not be happier! Hoop.la is used by our non-profit patient community to connect for support about their disease and for educational programs we offer. We are just beginning to scratch the surface of Hoop.la's capabilities and look forward to offering more online chats and further customization to suit our community's needs. Hoop.la support has been there with us every step of the way.

Pros

Great support staff LOTS of customization available Intuitive for our end users to set up and use their accounts Flexible and scalable

Cons

Required a bit more tutorial in the beginning than I expected (that may be an end-user Con, not a Hoop.la Con!)

Source: GetApp
Helpful?   Yes   No

Response from Social Strata


We're so pleased to be part of your important mission! Thank you!

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Ashley Harris

Verified Reviewer

What's all the Hoop.la about?

30/01/2015

We’ve been using Hoop.la as a part of our B2B Client’s loyalty offering for almost a year, and couldn’t be more satisfied. For our client, it’s been a great platform for showcasing knowledge about how small businesses can leverage technology to help their businesses thrive. Members have access to stories and wisdom about particular topics, and can interact with each other to share experiences. We have used it to showcase both curated and original content.

Source: GetApp
Helpful?   Yes   No

Response from Social Strata


Thank you so much Ashley!

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Anonymous
Strategic Alliances Team, Marketing Director ( company, 5001-10000 employees)
Verified Reviewer

Hoop.la makes it so easy!

29/01/2015

We completed an exhaustive search for the solution to our secure partner portal. We had a clear list of requirements that we needed, and we shared those requirements with a variety of vendors. We narrowed it down to three vendors. The demonstration of Hoop.la was the third we completed. Because I work for a large, name brand company, the other two vendors were too busy trying to upsell into the larger organization, and didn't take the time to find out what I was looking for and needed. They had an agenda that I wasn't really part of. Not Hoop.la. Their agenda was to understand what we wanted, and show us how to do it. Hoop.la listened to our needs, clearly demonstrated how to do what we needed, answered millions of questions and made suggestions about best practices. The contract and pricing process was simple, the setup was quick and the ongoing customer support is incredible. We had our portal ready to done in record time. A great experience at the beginning, middle and I don't see an end in sight! We use Hoop.la to run multiple partner groups, all of which are interrelated under the larger organization of strategic alliances, but all offer unique solutions. As a result, we opted to use hidden groups that fall under the umbrella of our larger all-inclusive partner portal, but provide the ability for each partner type to quickly access only the information that is most relevant for their needs. We are adding new partners regularly and appreciate how easy it is to add new groups and make them usable in short order. Because we had scoped out a phased approach, we needed the ability to turn on or off features that we aren't currently using - without having to re-architect the entire portal. Even more Hoop.la is constantly innovating, so we are pleased to see new features rolled out before we can even ask for them to be considered.

Pros

Easy to use once you get over a short learning curve. Our team is not technical, and we have limited technical support from the larger team, yet we had no problem getting things up and running.

Cons

User documentation could be better, especially in the area of registration and enrollment and theme creation.

Source: GetApp
Helpful?   Yes   No

Response from Social Strata


Thank you very much for sharing your experience! We love working with you.

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