Hoop.la vs AnswerHub Comparison

Overview

Crowdstack is a modern, mobile-friendly engagement hub for your crowd. Establish a fully customizable, searchable, sociable...

AnswerHub is an enterprise developer relations software for building custom privately or publicly facing communities.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$39.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(11)

5

4

3

2

1

8

2

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.1

(32)

5

4

3

2

1

11

15

5

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

It is just too easy to use and manage as an administrator. It is really an excellent communication, collaboration, and marketing platform that enables us to grow and reach our audience seamlessly.
Their support staff are amazing - they know the product inside and out and they are fast, cheerful and professional.
And their latest version is fully responsive, which puts them ahead of all their competitors. But the best thing about them is their company.

Pros

Easy to use Ability to segregate content into "spaces" if necessary Excellent help and support. I have never had to wait to talk to the vendor.
Gamification elements like badges, reputation points. An ability to control permission based on a reputation score as a kind of gratification for active users.
It is one of the excellent support with very responsive application. Also its a powerful tool for building knowledge based questions/answers.

Cons

I rarely get complaints about problems, and when I do it is usually a problem on the member's computer.
It's critical that you have a staff of Dev and Design cohorts working on this project - the functionality of Hoop.la on its own is not enough.

Cons

Issues can be closed and locked for comment by moderators. This is extremely frustrating to users when its clear the moderator does not understand the problem or simply makes a mistake.
Its difficult to navigate. Also issue can be locked or closed by the moderator which is really frustrating.
Managing spammers is not ideal. But same goes for many other similar products.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review3 years ago

Key features

  • Total features1
  • @mentions
  • API
  • Access Control
  • Activity Dashboard
  • Automatic Notifications
  • Commenting
  • Communication Management
  • Custom Development
  • Customizable Branding
  • Email Integration
  • Email Notifications
  • Employee Communities
  • Forum / Discussion Board
  • Gamification
  • Ideation
  • Knowledge Base Management
  • Permission Management
  • Rich Text Editor
  • Role-Based Permissions
  • Search Functionality
  • Single Sign On
  • Software Development Kit
  • Web Analytics
  • Total features23
  • @mentions
  • API
  • Access Control
  • Activity Dashboard
  • Automatic Notifications
  • Commenting
  • Communication Management
  • Custom Development
  • Customizable Branding
  • Email Integration
  • Email Notifications
  • Employee Communities
  • Forum / Discussion Board
  • Gamification
  • Ideation
  • Knowledge Base Management
  • Permission Management
  • Rich Text Editor
  • Role-Based Permissions
  • Search Functionality
  • Single Sign On
  • Software Development Kit
  • Web Analytics

Integrations

  • Total integrations3
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations2
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Hoop.la vs. AnswerHub

See how Hoop.la and AnswerHub stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.