Hub vs MessageKite Comparison

Overview

The Hub is an intelligent intranet solution & secure client portal for teams, offices, and multi-site organizations to collaborate,...

MessageKite is a front-desk communication software designed to help music schools and businesses manage interactions with...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$14.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.1

(10)

5

4

3

2

1

3

5

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.2

(13)

5

4

3

2

1

5

6

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I like the software is nimble -- it is easy to change things quickly. There are several useful features as well.
I really like its simplicity and ease of use. We had relatively basic requirements (no integration with our own systems) and therefore I wanted something that would be quick to develop.
It was a relatively easy implementation and the features of the product out of the box satisfied 80% of our requirements. Once you know your way around it admin and updating is straightforward.

Pros

Overall, we've been very happy with this software and are grateful for it.
I love that I am able to use a text message service straight from my business phone. It helps to keep in touch with my client base.
Still a good experience overall but I think they would benefit greatly from a mobile app and an update to their UI.

Cons

I was unaware that the build of the site came under "training" rather than "implementation", which increases the cost of development, and so communication on that could clearer.
I was working on this project alone and my first enquiry email was sent to Pancentric on 13th July.
Is was an easy to use app maybe the fact that it runs in the background 24/7 causing your battery to die quicker.

Cons

The alert for the notifications is the most annoying sound ever. There is no way to choose a different tone/sound or to adjust the volume.
The alert sound is horrendous. I use a lot of other audio features on my work computer throughout the day, and I've had to mute the Messagekite browser tab to escape the sound.
Some emojis or images that client's send me show up as weird characters or just blank texts. I never know what i'm missing as it could be important.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features86
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Auditing
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Behavior Tracking
  • Bulk Send
  • Calendar Sync with Google
  • Categorization
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Contact Database
  • Contact History
  • Contact Management
  • Content Filter
  • Content Library
  • Content Management
  • Content Repository
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Activity Reporting
  • Customizable Branding
  • Customizable Categories
  • Customizable Templates
  • Data Filtering
  • Data Import/Export
  • Document Management
  • Document Storage
  • Email Alerts
  • Email Distribution
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Communities
  • Employee Portal
  • Engagement Analytics
  • Event Calendar
  • Event Management
  • Follow-up Scheduling
  • Forms Management
  • Frequency-based Tasks
  • History Tracking
  • Image Library
  • Instant Messaging
  • Interactive Content
  • Job Application Management
  • Jobs Board Integration
  • Location Tracking
  • Mail Merge
  • Microsoft Outlook Integration
  • Monitoring
  • Multi-Language
  • Multimedia Support
  • Multiple User Accounts
  • Newsletter Management
  • Office Directory
  • Online Forums
  • Order Management
  • Partner Portal
  • Permission Management
  • Personalized Profiles
  • Progress Reports
  • RSS Feeds
  • Real Time Notifications
  • Reminders
  • Remote Access
  • Reporting & Statistics
  • Room Booking
  • SSL Security
  • Scheduling
  • Search Functionality
  • Secure Login
  • Single Sign On
  • Social Network Marketing
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integration
  • Version Control
  • WYSIWYG Editor
  • Total features18
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Auditing
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Behavior Tracking
  • Bulk Send
  • Calendar Sync with Google
  • Categorization
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Contact Database
  • Contact History
  • Contact Management
  • Content Filter
  • Content Library
  • Content Management
  • Content Repository
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Activity Reporting
  • Customizable Branding
  • Customizable Categories
  • Customizable Templates
  • Data Filtering
  • Data Import/Export
  • Document Management
  • Document Storage
  • Email Alerts
  • Email Distribution
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Communities
  • Employee Portal
  • Engagement Analytics
  • Event Calendar
  • Event Management
  • Follow-up Scheduling
  • Forms Management
  • Frequency-based Tasks
  • History Tracking
  • Image Library
  • Instant Messaging
  • Interactive Content
  • Job Application Management
  • Jobs Board Integration
  • Location Tracking
  • Mail Merge
  • Microsoft Outlook Integration
  • Monitoring
  • Multi-Language
  • Multimedia Support
  • Multiple User Accounts
  • Newsletter Management
  • Office Directory
  • Online Forums
  • Order Management
  • Partner Portal
  • Permission Management
  • Personalized Profiles
  • Progress Reports
  • RSS Feeds
  • Real Time Notifications
  • Reminders
  • Remote Access
  • Reporting & Statistics
  • Room Booking
  • SSL Security
  • Scheduling
  • Search Functionality
  • Secure Login
  • Single Sign On
  • Social Network Marketing
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integration
  • Version Control
  • WYSIWYG Editor

Integrations

  • Total integrations13
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Hub vs. MessageKite

See how Hub and MessageKite stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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