Hub Features

Hub

Intranet & communications platform for digital workplaces

4.18/5 (11 reviews)

Hub Feature Summary

  • Activity reporting
  • All data submissions and reports can be exported
  • All news can be tagged and categorised
  • Assessments
  • Automated Email notifications
  • Available
  • Bespoke APIs can be set up
  • Broadcast emails to all or a filtered view of contacts
  • Bulk Send emails to all or a filtered view of contacts
  • Chat to individuals or groups
  • Client portal
  • Collaboration
  • Commenting
  • Create automated or single email alerts
  • Create bespoke Email templates
  • Create custom news categories
  • Create unlimited Hub communities at no extra cost
  • Customer reports
  • Customizable branding
  • Customize
  • Dedicated Vacancies section for managing and applying
  • Dedicated events calendar
  • Dedicated events manager
  • Dedicated form builder
  • Extensive and filterable
  • For all pages, news items, files and contacts
  • Image galleries
  • Image library
  • In groups
  • Integrate both Gmail and Outlook
  • Internal portal
  • Manage and restrict IP access
  • News items have an approval process of Editors and Approvers
  • Permissions management
  • Polls & surveys
  • Polls, image galleries, etc
  • Room booking
  • Social networking
  • Tailor bespoke communities and groups for specific users
  • Task Manager allows you to assign and manage tasks
  • The Hub allows for efficient content management
  • The Hub allows for image and asset management
  • The Hub has Instant, Nightly and Weekly Alerts for content
  • The Hub sends automated reminders for Must Reads items
  • User access controls
  • Using Tags, all Hub content can be filtered and searched
  • Using our Form Builder, create both workflow forms
  • View Usage, User Activity and Content Reports
  • WYSIWYG editable pages
  • Yes
  • Yes

Competitor Feature Comparison

@mentions
API
Access Control
Active Directory Integration
Activity Dashboard
Alerts / Escalation
Approval Process Control
Assessment Management
Asset Management
Assignment Management
Audit Trail
Auditing
Automatic Backup
Automatic Notifications
Behavior Tracking
Bulk Send
Calendar Management
Calendar Sync with Google
Categorization
Chat
Client Portal
Collaboration Tools
Collaborative Workspace
Commenting
Communication Management
Contact Database
Contact Management
Content Filter
Content Library
Content Management
Content Repository
Custom Fields
Custom Forms
Custom Landing Pages
Customer Activity Reporting
Customizable Branding
Customizable Categories
Customizable Templates
Data Filtering
Data Import
Data Import/Export
Document Management
Document Storage
Drag & Drop Interface
Email Alerts
Email Distribution
Email Integration
Email Notifications
Email Templates
Employee Communities
Employee Database
Employee Onboarding
Employee Portal
Employee Profile
Engagement Analytics
Event Calendar
Event Management
Forms Management
Frequency-based Tasks
Image Library
Instant Messaging
Interactive Content
Job Application Management
Jobs Board Integration
Knowledge Base Management
Location Tracking
Mail Merge
Microsoft Outlook Integration
Mobile Integration
Monitoring
Multi-Language
Multi-Location
Multimedia Support
Multiple User Accounts
Newsletter Management
Office Directory
Online Forums
Order Management
Partner Portal
Permission Management
Personalized Profiles
Progress Reports
RSS Feeds
Real Time Notifications
Real Time Updates
Reminders
Remote Access
Reporting & Statistics
Role Management
Role-Based Permissions
Room Booking
SSL Security
Search Functionality
Secure Data Storage
Secure Login
Single Sign On
Social Media Integration
Social Network Marketing
Survey Management
Surveys & Feedback
Tagging
Task Management
Third Party Integration
Usage Tracking
Version Control
Video Support
WYSIWYG Editor
Visit WebsiteCompare App
@mentions
API
Access Control
Active Directory Integration
Activity Dashboard
Alerts / Escalation
Approval Process Control
Assessment Management
Asset Management
Assignment Management
Audit Trail
Auditing
Automatic Backup
Automatic Notifications
Behavior Tracking
Bulk Send
Calendar Management
Calendar Sync with Google
Categorization
Chat
Client Portal
Collaboration Tools
Collaborative Workspace
Commenting
Communication Management
Contact Database
Contact Management
Content Filter
Content Library
Content Management
Content Repository
Custom Fields
Custom Forms
Custom Landing Pages
Customer Activity Reporting
Customizable Branding
Customizable Categories
Customizable Templates
Data Filtering
Data Import
Data Import/Export
Document Management
Document Storage
Drag & Drop Interface
Email Alerts
Email Distribution
Email Integration
Email Notifications
Email Templates
Employee Communities
Employee Database
Employee Onboarding
Employee Portal
Employee Profile
Engagement Analytics
Event Calendar
Event Management
Forms Management
Frequency-based Tasks
Image Library
Instant Messaging
Interactive Content
Job Application Management
Jobs Board Integration
Knowledge Base Management
Location Tracking
Mail Merge
Microsoft Outlook Integration
Mobile Integration
Monitoring
Multi-Language
Multi-Location
Multimedia Support
Multiple User Accounts
Newsletter Management
Office Directory
Online Forums
Order Management
Partner Portal
Permission Management
Personalized Profiles
Progress Reports
RSS Feeds
Real Time Notifications
Real Time Updates
Reminders
Remote Access
Reporting & Statistics
Role Management
Role-Based Permissions
Room Booking
SSL Security
Search Functionality
Secure Data Storage
Secure Login
Single Sign On
Social Media Integration
Social Network Marketing
Survey Management
Surveys & Feedback
Tagging
Task Management
Third Party Integration
Usage Tracking
Version Control
Video Support
WYSIWYG Editor
Visit WebsiteCompare App
@mentions
API
Access Control
Active Directory Integration
Activity Dashboard
Alerts / Escalation
Approval Process Control
Assessment Management
Asset Management
Assignment Management
Audit Trail
Auditing
Automatic Backup
Automatic Notifications
Behavior Tracking
Bulk Send
Calendar Management
Calendar Sync with Google
Categorization
Chat
Client Portal
Collaboration Tools
Collaborative Workspace
Commenting
Communication Management
Contact Database
Contact Management
Content Filter
Content Library
Content Management
Content Repository
Custom Fields
Custom Forms
Custom Landing Pages
Customer Activity Reporting
Customizable Branding
Customizable Categories
Customizable Templates
Data Filtering
Data Import
Data Import/Export
Document Management
Document Storage
Drag & Drop Interface
Email Alerts
Email Distribution
Email Integration
Email Notifications
Email Templates
Employee Communities
Employee Database
Employee Onboarding
Employee Portal
Employee Profile
Engagement Analytics
Event Calendar
Event Management
Forms Management
Frequency-based Tasks
Image Library
Instant Messaging
Interactive Content
Job Application Management
Jobs Board Integration
Knowledge Base Management
Location Tracking
Mail Merge
Microsoft Outlook Integration
Mobile Integration
Monitoring
Multi-Language
Multi-Location
Multimedia Support
Multiple User Accounts
Newsletter Management
Office Directory
Online Forums
Order Management
Partner Portal
Permission Management
Personalized Profiles
Progress Reports
RSS Feeds
Real Time Notifications
Real Time Updates
Reminders
Remote Access
Reporting & Statistics
Role Management
Role-Based Permissions
Room Booking
SSL Security
Search Functionality
Secure Data Storage
Secure Login
Single Sign On
Social Media Integration
Social Network Marketing
Survey Management
Surveys & Feedback
Tagging
Task Management
Third Party Integration
Usage Tracking
Version Control
Video Support
WYSIWYG Editor
Visit WebsiteCompare App

Hub Feature Reviews

9 reviewers had the following to say about Hub's features:

David Fleming

Hub

2020-04-14

A good partner to work with

Pros

We use it as a collaboration tool with our customers and we can brand it individually for them.

Cons

You do need some training to get up and running, but it is pretty intuitive once you understand the solution structure

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Pancentric Digital


Hi David.
Many thanks for your review. Great to hear you love the features and flexibility of the Hub, especially the customisable branding for each intranet environment.

We understand that intranet training can sometimes be a bit of a pain because it takes up a little time, but we're glad you've found it useful and been able to maximise your Hub because of it.

If you have any ideas for any enhancements, just drop us a line on our Client Hub and we'll see if we can get them in our development pipeline :)

Thanks again for the review - very much appreciated.
Clare

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Jess Edwards

A really useful tool

2020-09-01

We had relatively basic requirements (no integration with our own systems) and therefore I wanted something that would be quick to develop.

Pros

A main selling point for me was the ability to have different interfaces ("communities") for different user types and also the ability to book meeting rooms - these were two functions that set Pancentric apart from other providers for me.

Cons

There is no live chat or individual tagging function, but this is in development.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Helen Nixon

The good, the bad and the ugly

2020-04-15

I am beginning to see more of the benefits now I am using it more

Pros

It can be relatively easy to upload and edit certain items.

Cons

I wish it was more dynamic and had a better design

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Pancentric Digital


Hi Helen, thanks for your review.
We're glad you're starting to see the benefits of The Hub.

We'd love you to get the most out of your intranet, so that you can really maximise the features you're using. One of our consultants is available for a chat or some quick training to show you some examples of how you can easily create slick, modern designs across your Hub, i.e. within your page and community themes, carousel images, folder icons etc.

We'd be more than happy to run a consultancy or training session with you to help you get to grips with The Hub's many features, and how you can utilise them to your advantage and really drive engagement by creating content that is fun, useful and looks great.

If you have any issues or just a question, you can always contact our support team on hubsupport@pancentric.com who will be happy to help.

Thanks again for the review.
Clare

Read more
Peter Knowles

Excellent new intranet for our business

2020-09-03

Overall a good experience, replacing our very old and tired intranet with a much more modern look and feel and a good level of functionality out of the box.

Pros

It was a relatively easy implementation and the features of the product out of the box satisfied 80% of our requirements.

Cons

There is additional functionality we would like which has yet to be built and delivered.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Amber Whitaker

Great product at a great price

2020-08-27

Pros

The product is versatile and visually-appealing, which is important with our internal audiences. Just about anything we dreamed of, it could do or will do in the near future. Our implementation lead is always available to help and offer suggestions.

Cons

While it has high functionality, it is a bit difficult to master the technical components because it is just so vast.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Virginia Lima

Great Intranet tool!

2020-09-01

Overall it’s great! You have a lot of options to work with.

Pros

It’s a great tool to maintain communicated and updated your worldwide team.

Cons

One of the things that it’s really annoying it is when you visit a page linked to a google app, like calendar, sometimes send you an error if you have several Google accounts (personal and work) when you try to “switch account”

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Cody Richmond

Awesome

2020-08-18

It's been a great app I would definitely use again if I have too

Pros

I like how you are able to setup someone's device to how you want them to use it and how you can set up what they use

Cons

Is was an easy to use app maybe the fact that it runs in the background 24/7 causing your battery to die quicker

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel Shrier

Been using Pancentrics hub for many years now and every year we find more and more uses for it.

2017-11-15

Pros

Its become an essential tool for our staff engagement and is so customisable that you feel like its part of your companies infrastructure.

Cons

We find that some of the administration options can be a bit clunky but the team are always happy to advise, help and in many cases make the change for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Teresa Palase

The team at Pancentric is great. They are extremely responsive and helpful.

2018-07-19

Pros

I like the software is nimble -- it is easy to change things quickly.

Cons

I don't like how difficult it is to use the back end of the Hub. I think the process of creating new content is hard because the software is not as user friendly as it should be. It is not intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Pancentric Digital


Hi Teresa, thank you for your review. All customer feedback is extremely valuable, and we appreciate your honesty. Our development team are currently in the process of improving our UX and backend functionality to improve intuitiveness and ease of use, so when this new development is rolled out soon you should see an improvement that will make the backend quicker and easier to use.

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