Idea & innovation management solution for SMEs ( 4.6/ 5 15 reviews) 285 Alternatives to HYPE Innovation
Explore a recommended list of HYPE Innovation alternatives for your business in 2020. Compare alternatives to HYPE Innovation side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Crowdsourced Innovation Management
What users mention about IdeaScale See all reviews Consequently, you would think that I wouldn't be impressed by IdeaScale's offerings, but I was in for a very pleasant experience. This tool is fantastic for fostering internal and external innovation. I think that the top down innovation model is outmoded and Ideascale is the best way to shatter it. IdeaScale meets all my agency needs in fostering a culture of innovation. We enjoy the ease of use, features, and the wonderful customer service.
Idea and Innovation Management Software
What users mention about Qmarkets Idea Management See all reviews Excellent support and customer service, the platform is very user-friendly, i love it. The Sonar tool is also super handy for spotting bottlenecks in the system and mapping out where the most profitable innovation activities can take place. A brilliant team always listening and helping you. A multifaceted product, adaptable, customizable and ergonomic.
Collaborative trendspotting & innovation platform
#1 global idea management software for enterprise innovation
What users mention about Spigit See all reviews Easy for admin to review ideas in each stage/ manage their progress appropriately. Reporting is easy to use (the upgrade was a positive and needed change!). I have to be completely honest when I say they have the best team to support your Innovation strategy and goals along side an amazing platform for ideas management. Out of the box, it seems like Spigit has the best thing going. However, some of the admin setup is quite complicated, with antiquated workflows and custom integration isn't their strong suit.
Idea and innovation management solution
Innovation Management Solution
What users mention about Planbox Innovate See all reviews The solution Planbox offers is very easy to use and provides many benefits to our innovation process. We have many reports that help us identify all of the activity in our innovation pipeline. We love using Planbox's innovation management platform, its easy to use, it can really adapt itself to our specific needs which we love. Great Flexibility, Intuitive Innovation management platform that is best of breed.
Powernoodle, powered by science and fueled by people
Collaborative idea management for innovators
What users mention about Idea Spotlight See all reviews The customer support we have received has been very good; Wazoku staff are great at supporting us and advising to meet our objectives. We had some problems with emails coming from Wazoku because of our restricted security and spam filters. Lack of AI functionalities and some missing valuable analytics functionalities.
Idea & knowledge management platform
Reputation marketing with reviews, social & SEO tools
What users mention about NiceJob See all reviews Nice job puts it right in front of them with a text, super easy. I love it I recommend it to any friend so have who own their own companies because it has been so great for us. Nice Job integrates perfectly with my scheduling software so it makes receiving reviews very easy. Customer Service is top notch. Fabulous customer service and the value of this product is amazing. The time saved in the review process alone more than pays for the product.
Social platform offering collaborative idea management tools
Idea & Innovation Management Software
What users mention about Brightidea See all reviews Ability to build out pipelines to evaluate and track ideas's progress, and easily route to the appropriate evaluator(s). Good customer support with quick response and resolution turnaround time. It provides comprehensive and very useful features & functionality. They offer a suite of apps to use for different innovation initiatives and robust reporting & insights. It is pretty easy to use and has a nice "social media-like" interface which everyone is used to. It gives me the ability to see ideas entered by our customers but also manage the backlog of ideas.
Capture and action the best ideas from your people.
What users mention about Idea Drop See all reviews Positive experience and the staff are really helpful even after post launch. Turnaround on issues is resolved in good time. Idea Drop- great system for innovation, collaboration and fun. This software is pretty easy to use. I like that you can answer anonymously, or with your name associated.
The most widely used innovation management software globally
What users mention about Viima See all reviews Ve been really satisfied with Viima's intuitive and fun tool as well as with the proactive support. Colorful, playful interface made the tool interesting to use and attracted users. Very user friendly and easy to use. Great tool for idea tracking, simple and effective, and with robust API.
Capture and Transform Ideas into Measurable Impact
World's #1 roadmap software
What users mention about Aha! See all reviews The team was extremely helpful as I got into the tool and needed best practice guidance. They were focused on getting me the background I needed to setup successfully. I really want to highlight how good and responsive Aha support is. These are clearly people who have used the platform as product managers - not just well-trained sales/technical support staff. The CCG Product Team loves the roadmap features, reporting capabilities, strategy visualization and customizations, system integration abilities, ease of use and working closely with the Aha.
Cloud-based mind mapping tool for organizations of all sizes
What users mention about MindMeister See all reviews It is easy and fun to use and you can create as many mind maps as you wish for all sort of things. Adding pictures and customizing your map is super easy too. What I like the most about mindmeister is the ability to organize and customize how I organize on a very pleasing to look at platform. Everything is very seamless, easy to use, and even fun to use. I like mind mapping and I like the design, form and feel to MindMeister. Its great that it now has task list functionality as well. What users mention about Vanilla Forums See all reviews I recommend Vanilla forums to anybody who wish to launch an online community. Vanilla is simple, stable, and having excellent add-ons compatibility and this is going to exceed your expectations. It was unclear what changes would happen with a recent update, it's been left down to the forum owner to find the weird behaviors (such as filters not working correctly). For our startup in online solution space, I was looking at a stable and easy to manage community solution and I found vanilla as the perfect solution to meet our requirements.
Knowledge sharing & insights platform
What users mention about Bloomfire See all reviews The first thing you see when logging is most recent or popular assets and it doesn't allow you to quickly to go what you're looking for unless you type in search the name of the asset. Another positive thing is that it very easy to embed pages, links, pictures and multimedia. I can quickly compose articles that look nice and are useful. Compared to the software we used before, Bloomfire is smart, easy to use and also really easy to update. Our teams love how smart the search is and like how easy it is to bookmark commonly used links.
Create your own community app. No coding required.
What users mention about Disciple See all reviews If you're looking for the functionality they offer, this is a clear winner. Software is stable and simple. My experience with disciple media was top-notch. Their team is a fantastic group of people, extremely helpful and very knowledgeable. Value is great and the customer support if very very strong. More than I would have expected given the price.
Leading Cloud-Based Community Platform
What users mention about Higher Logic See all reviews Our website partner vetted other online communities for us and felt Higher Logic is the best solution for our membership. As I said, they are feature rich and the reporting is excellent. The on-boarding process was great and very personalized. Recent customer support has been a bit rough, but the product is definitely the best out there. There are a lot of great features available with the online community depending on what package you have. You are able to use it for forum style discussions as well as share and save documents.
Net Promoter Score & customer feedback collection
What users mention about Retently See all reviews I felt good about how my customers thought of my business, but it was wonderful to see it in print. There is some functionality missing, especially when it comes to the in-app survey which becomes bothersome to new users of our website. Easy to use, great customer support, great UI, and did exactly what I needed it to do.
The pioneer and market leader in Experience Management
What users mention about Medallia See all reviews The software is sometimes intimidating for me because most customers do not respond to the survey or get mad about being asked for feedback. Having instant, constructive feedback allows us to recognize outstanding employees as well as improve our customer experience. I also love the templates that allow us to respond to customer comments. The Reps are amazing and so helpful. There are a lot of functions built into Medallia.
AI-POWERED TECH SCOUTING - THE SEARCH ENGINE FOR INNOVATION
Innovation management platform for interdisciplinary teams
Idea management solution for improving products and services
Idea management and rapid innovation in one platform
Emerging technology scouting and real-time monitoring
End-to-end product management for agile teams
What users mention about craft See all reviews Overall it has been great, wonderful find to have up to date information. It is great for collaboration with developers team. We have integrated JIRA and now I got the whole vision of product development. Still much better than Jira. There could be more advances solutions like AgileFant.
Virtual whiteboard solution for team collaboration
Idea management tool for large teams and focus groups
Collaborative idea management platform
AI-powered market research platform
Project and Portfolio Management Software
What users mention about Sciforma See all reviews As a certified project manager (PMP), I can say this software fits very nicely with my training and it has great ease of use. Annoying to scroll through all the categories to find what you need. Ability to see the hours updated in real time when you enter them, ability to standardize categories.
Customer-driven product management system
What users mention about productboard See all reviews The design and UX of the app makes using ProductBoard on a daily basis super easy and enjoyable. Creating custom views that you can call up when you need to is great. It has smart features that accomplish things other products or spreadsheets never could. The ability to link and adjust different views for different audiences is very helpful. Visibility of how important our customer's feature requests are considering a number of things that are important to our company ex. vision, growth, revenue etc.
Create, organize, and discuss work with your team
What users mention about Atlassian Confluence See all reviews I absolutely love Confluence. I am a pack rat when it comes to process and project documentation, and Confluence is my perfect companion for sharing that info in an easy and beautifully formatted way. Its integration with JIRA is one of the best benefits that we've enjoyed. You can highlight the text of the task in the minutes or in the project description and add it as a JIRA task. This is a good platform for documenting stuff and using it company wide. You can arrange pages in a fine manner which is good because everything stays at place then and does not become cumbersome.
Project Management Made Easy
What users mention about monday.com See all reviews The managers are able to have a high-level view of how progress is going, while the team can see the daily details of each and every task. The layout is fun, colorful, and most importantly clean. The feature that I liked the most and is the most impactful is the ability to integrate with other software applications to bring in data to Monday.com. It creates a seamless integration. Monday.com is a great tool in my experience for smaller teams who need a robust solution to help with project alignment and goal setting.
Collaborative whiteboarding platform
What users mention about Miro See all reviews We work with remote team in Barcelona and Warsaw and we have successfully been having workshops/brainstorming sessions with Miro, which makes it fun and efficient. It was super easy to convert from the free version to the full version. Did not lose anything in the process and the added benefits of the full version are well worth the price. I had an initial love affair with Realtimeboard and had a subscription since 2016/17. Growth and then VC funding last year together with the re-branding debacle are forcing me to re-think that love.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Customer loyalty solution for enterprises
Customer retention software for managing client loyalty
Customer loyalty tool for managing gift cards and discounts
Customer marketing platform
What users mention about Annex Cloud See all reviews Overall the implementation of a loyalty program has been successful and adds a more dynamic and interactive experience for our customers. Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience. They are easy to work with, very customer responsive, and an excellent business partner.
Loyalty, Referrals and Rewards for Online Businesses
100% customizable, ready-to-use loyalty platform.
Rebate and loyalty program management software
Powerful Promotion Engine for Enterprises
Your Hassle Free Loyalty Manager
Suite of tools for brand management
Customer loyalty, engagement & marketing platform
What users mention about Kangaroo See all reviews We have used other loyalty programs and for a similar cost we were able to transfer to Kangaroo successfully and our customers love it. This is huge to customers and has encouraged many people to join it. I like that it is based on phone number as well because I think that is easier for people to remember than an email. The biggest advantage is that it is fully integrated with Lightspeed POS and E-comm. So, it helps us to create a seamless customer experience.
Customer Loyalty & Marketing Platform
What users mention about TapMango See all reviews We use TapMango as our loyalty program because out current CRM does not have one with a lot of features. Our clients found it pretty easy to use, which is great. TapMango has helped us maintain our loyalty program with different types of promotions. We really enjoy the easy to use interface and great customer service. The new development Tapmango has implemented over the last 6-8 months has been amazing. M super happy with all the features like review boost and ordering via app.
Providing Loyalty and Marketing for 15,000 Local Businesses
What users mention about FiveStars See all reviews This program is super easy to use. I love being able to keep track of my customers purchases, and reward them for their loyalty. What I like most about Fivestars is the ease to which I can get loyalty bonuses and connect to different stores that I may not have known about previously. My overall experience with Fivestars has been amazing. I love that products give me the opportunity to save money at places that I frequent often.
Digital spaces & collaboration for nonprofits & associations
Online community engagement and public participation tools
White Label Social Networking Software with APIs for Mobile
What users mention about ONEsite See all reviews I like that there is an actual dashboard with all the most important snapshot information. I also like that it's really easy to navigate and figure out what you need. A beautiful way to organize, and put together all of the little daily activities of my business and one on one help in doing so. No real cons to mention with this software. Haven't encountered any bugs or had trouble using it at all.
Mobile-first employee communication for large organizations
What users mention about Staffbase See all reviews Thanks to the marvelous support from the Staffbase team, we are that 92% of our German employees use the platform on a weekly basis. How to improve internal communication and make employees happy. From the first discussions and workshops on it is a very good and open relationship with Staffbase.
Community and membership management software
What users mention about Mighty Networks See all reviews Ve loved everything about it so far. Very user friendly, I love all the options I have within the platform (I use the highest level plan) from having different groups to the courses I can create. They are supportive not just in using the software but also in designing meaningful and successful digital communities. What I love the most about Mighty Networks is that fact that I can literally have everything in one place. MN helps keeps my community members engaged and the user interface is clean and easy to use.
Online community platform used by the world's best brands
Knowledge sharing + expert community SaaS platform
What users mention about Zapnito See all reviews It's really easy to update our hub with content and there have been some great features like video panels that have even allowed us to share quality video content. Better than a hosted CMS. The team really care about this kind of product and want you to succeed. The team are a really helpful and provide lots of support to resolve issues. The videos and guides are great.
All-in-one solution for growing alumni communities
What users mention about ToucanTech See all reviews I love the mass email tool - which allows the creation of attractive emails and analysis of recipients' responsiveness to the content. I also love the integration of our website with the database. Record keeping is also easy and efficient. We are absolutely delighted with the product and very happy to recommend it. Excellent product and great company to deal with. You really get to know the team and the customer support is very responsive.
Employee app & portal for remote teams
What users mention about Blink See all reviews Awesome user experience. It is the best software of its kind to really link teams together. As a team Blink are brilliant. They are extremely proactive in all aspects of our relationship, from concept stage through to BAU. Generally a good, easy to use app that allows good interaction with colleagues as well as getting news and updates out quickly.
Cloud-based community platform for branded communities
What users mention about Tribe See all reviews Tribe Is a great platform for building a strong trust with your community. We have been using tribe for a while now and its great. We had an outstanding experience overall (perhaps my top three in SaaS space). D recommend Tribe in a heartbeat to anyone wishing to boost user engagement and retention. The ability to create beautiful, minimalistic and content-driven communitites is outstanding. Our staff can now share and cooperate in a very easy and motivating way.
Event-specific CMS for Marketing and HR teams
What users mention about Localist See all reviews The integration with our event management system is great and the UX is really good. Super user-friendly and clear with labels, flexible to add your own tags/categories, etc. The calendar has a nice look and has a lot of features integrated into it. It has been stable and reliable throughout the time we've used it. From administrators to calendar users, the platform is intuitive to use and offers truly useful features. Our users love the ease of expressing interest in an event and notifications in their inbox.
Workplace, community & meeting rooms management software
Cloud Based Intranet Solution
What users mention about MyHub See all reviews We love the ability to constantly customize our pages. We want our employees to fully engage with our Intranet, and the constant changing of pages keeps them interested. The customer support is truly outstanding and a gold standard in the industry. I was a little apprehensive about using this software as we have very limited experience.
Intranet software and collaboration solutions.
What users mention about Communifire by Axero See all reviews We have an excellent partner with Communifire/Axero and they are always helping us to perform better. Rich features, ready-to-use templates, excellent customer support, solid search engine, affordable pricing. Their team is very responsive and seems like they actually care about their customers.
All-in-one community management and engagement platform
What users mention about Hivebrite See all reviews Hivebrite are a great company to work with - responsive and supportive to our needs they offer a great service that is affordable for an SME like ours. I would highly recommend. It is was nice to work with such an experienced partner in community management, that not only offers good value for money, but also offers good advice in building a professional community platform. The possibility to integrate external content is amazing as this allow me to bring huge value to my community.
THE ONLY WEBINAR PLATFORM BUILT WITH MARKETERS IN MIND
What users mention about ON24 See all reviews We use this software to help our business promote helpful ways we can save our customers money and helpful tips and tricks they can use when thinking about fueling. I am the admin of the system for my company and i have an overall good experience with the system. My reps provide great support and my user base really likes the system. ON24's ability to integrate with our CRM and share engagement analytics is incredibly helpful from a customer support perspective. It paints a picture of what my customers are interested in.
The People Engagement® platform.
What users mention about Jostle See all reviews Its so easy to launch and train co-workers. Visually pleasant to navigate and helps create a fun corporate cultural with its social media-based style. One of the best parts i would say is the people sections, it is nice cause it allows you see everyone from your company and this is nice when you have several offices like i do. Easy to use and setup with good support from the on-boarding team and regular catch-ups over the time period. The library is a great tool with good security and functionality. What users mention about Unily See all reviews The Adecco Group is now leveraging of an amazing and powerful communication and collaborative tool in addition to a skilled and committed team. Super responsive and helpful. I do like that it updates all the time, although this does mean it's more prone to bugs (obviously). Overall, very good intranet in a box solution that sits on top of O365.
Client satisfaction solution
What users mention about Centercode See all reviews The efficiency of Centercode is fantastic. Once people experienced it, they recognize the efficiency and great tools and options and love to make use of it. First, and foremost, the embedded customer service feature is fantastic. I also appreciate the ability to customize welcome message (HTML capable), and email templates. It is easy to respond back to them with our findings and solutions. Centercode support is extremely friendly and helpful anytime we have questions for them.
Cloud-based community forum platform
What users mention about Website Toolbox See all reviews Once connecting with Website Toolbox I'm so angry for the years of frustration we have endured. The export and import were conducted in a timely manner. But where it really shines is when you have an issue or question and you need to contact support. They are always extremely courteous, helpful and do their best to assist you. It helps the client to not feel that they are the only person dealing with a specific situation and helps them leave their issues behind them. Thanks for this very useful tool.
Developers Enabling Developers
What users mention about AnswerHub See all reviews Issues can be closed and locked for comment by moderators. This is extremely frustrating to users when its clear the moderator does not understand the problem or simply makes a mistake. Easy to use Ability to segregate content into "spaces" if necessary Excellent help and support. I have never had to wait to talk to the vendor. Gamification elements like badges, reputation points. An ability to control permission based on a reputation score as a kind of gratification for active users.
Increase alumni participation by 3x in one year
What users mention about Almabase See all reviews My overall experience with Almabase has been excellent. They truly want us to be satisfied with their product and are open to suggestions and ideas that we may offer to add or improve something. Product itself is super easy to use and the customer service is top-notch. Map feature is impressive and we have received great feedback from our alumni since launching recently. Ve accidentally moved by cursor more than once while scrolling and had to fix a mistake, then do what I was trying to do.
Interactive intranet and collaboration hub for business.
What users mention about Jive See all reviews Overall experience with Jive has been horrible. I wouldn't recommend this company to my worst enemies. Jive is very friendly to use and it is so easy to use. The customer representatives do a very good job. We've always enjoyed using Jive at our office. Whenever we need any help, their customer service has been excellent.
All-in-one directory & member management software
What users mention about Brilliant Directories See all reviews After having muddled through other similar software's, this one is like a breath of fresh air. Amazingly easy to use , robust, rich of features and incredible support. Brilliant Directories provides the total package when it comes to software for directories. They have the most innovative and user friendly options and features available. There are so many great features that brilliant Directories offer. I love the different themes and ideas that the Brilliant Directory provides for me and my company.
All-in-One Software for Growing Your Community
What users mention about EventBank See all reviews Excellent user support and customer service- EventBank team members supported throughout the process of setting up the event, polite and helpful. Can't wait to use it again. I am very pleased with the experience with Eventbank. From Willis, their representative in Indonesia, to the support team, the service is very strong. In addition, the event pages look great which really helps for an organization like ours that doesn't have a website yet.
The Essential Platform for Frontline Workers
What users mention about Beekeeper See all reviews Beekeeper is a great and fun tool to connect with colleagues, share information, and communicate directly via chat. Beekeeper is easy to install and does not need a lot of explanation. We definitely improved the employee engagement in our company; in addition to that, the customer support is proactive and helpful (which helped a lot during the implementation phase). We've added fun projects to keep engagement on Beekeeper high so that our company continues to use it. It's a great tool for both employee engagement and communication.
Communication and collaboration platform for teams
What users mention about Flock See all reviews One of the most useful aspects of Flock is the ability to create and engage with various different channels seamlessly. This allows for more effective and efficient communication. Sending an email following a missed message is crowding my inbox. But overall, I can't think of any serious dislikes. Flock is a great connective tool for our company. It is a streamlined platform with which we can connect with each other, which is important since we rarely meet as a group.
Customer Service & Field Service Management Solutions
What users mention about Salesforce Service Cloud See all reviews Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol. I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in. It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.
Review generation & reputation monitoring tool
What users mention about GetMoreReviews See all reviews We are pleased with the ability to invite folks to review and grateful for those who have. We wish we could make it easier for more folks to participate. It's nice, and it boosts our reviews, which are extremely important in today's market of internet browsing to determine who you want to do business with. If someone is unhappy we find out about it so we can address it directly with the customer instead of getting a poor review.
Online reviews and reputation management software
What users mention about ReviewInc See all reviews It is an excellent tool to offer my clients and really provides the benefit of growing their online reviews and building a positive reputation. The reporting features are amazing, customization features are awesome. Additionally, we have had customers come in and try and haggle over prices and even threaten to give us bad reviews if we don't give them what they want.
Reputation management software
What users mention about Rize Reviews See all reviews They were excellent and responsive to work with. Very patient explaining the process, and the results were awesome. I love how easy this software is to use and I really love the reports. Ease of Use, perfomance of the product and the great customer service.
Local SEO for multi-location brands
Helpdesk & Project Management Software - in one application
Performance management solution for sales & marketing calls
What users mention about CallSource See all reviews The representative is my favorite, she is encouraging and nice and I have noticed that without even trying, I am doing better because I think about it more often. Call Source has so many option to help improve productivity, training, and customer service. Very impressed with the various ways I can improve our business. When I was first introduced to the company I was super excited about all the features, the benefits and the fact that it would minimize the amount of calls that I would have to listen to.
Turn Browsing Into Buying
Review management, reputation software, feedback & webchat
What users mention about Podium See all reviews They have no hardship clauses and a no excuse policy. You will get sued for the balance of the contract. It's focused so much on user experience. Both internal users and those leaving reviews are welcomed with an experience that helps drive results. I was very happy with how easy podium was to set up and use. I have gained a lot of reviews that have helped get recognized online.
More Trusted, Verified Reviews
What users mention about Shopper Approved See all reviews Ease of management and communication interface. Love the ability to customize the questions. Shopper Approved has had the same pricing since we started. Their integrity is what we like most. Shopper Approved also provided some best practices that helped us get started and these practices help to continue our growth today.
Multi-channel survey & feedback platform
What users mention about Zonka Feedback See all reviews Super easy to set up on our own. Can completely customize for different needs with any type of questions which works great for multiple teams. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting. The reporting and analytics around feedback are brilliant and spot on. They’re also constantly adding more features, which is helpful.
Enterprise survey features without the enterprise price tag
Performance Management & Personalised Learning Platform
What users mention about Leapsome See all reviews It is a breeze to understand, it is clear that it has a lot of love and dedication behind, and an utterly talented team working on it, whom unarguably know what they are doing. There is good communication between the assigned contact partner, that is always willing to share best practices. I really like the Leapsome content (I enjoy the blog!), their philosophy and mission. We were surprised by how dynamic the platform is, encouraging mutual feedback and review best practices - clearly it’s much more than just a way to digitise administrative processes.
SEO optimized local pages, locators & mobile screens
What users mention about Yext See all reviews Yext has been great with customer support and caring about my needs. The sales team has been very helpful whenever I have a question. Another big negative is that if we were ever to stop using Yext, the citations we purchased through Yext will be "unlocked" and basically lost. Our experience with Yext has been amazing. Our company had an existing subscription that I took over, so in any other instance I would have been out of luck with training.
Cloud-based customer experience management platform
What users mention about Swell CX See all reviews The return on investment has been outstanding. Swell is an awesome company to work with. Ease of use and immediate results. Customer support is very helpful and want you to succeed. Swell has been a great interface to increase our reviews for our new business. The site is easy to use, the campaigns are clear and the invitations are very user friendly for our patients.
QA Software for scoring (Calls/email/chat/social)
What users mention about Scorebuddy See all reviews On the other hand, we identify the need for improvement in our processes and training needs within the team. Scorebuddy is a great help to us in this process. Scorebuddy is a great tool, providing solid interface for quality purposes. It is very easy to work with and make adjustments. Thank you for creating Scorebuddy and thank you for letting me and my team achieve operational excellence on a day-to-day basis.
Helpdesk, customer support software
What users mention about HappyFox See all reviews We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem. Great response from the sales team. Beyond that, it has not been a great experience. It tracks customer support tickets very well. It can automatically filter for certain content and then place the ticket into the appropriate category or assign them to the appropriate support person.
Customer review management platform for online businesses
What users mention about Trustpilot See all reviews They have good SEO integration and well designed, modern looking plugins for your website. There customer support is fantastic and they always inform you and will walk you through any updates. I really appreciate the platform's intuitive user experience. It's simple to navigate, and the support from our Customer Support Manager is outstanding. I would recommend Trustpilot to businesses as it can be a great way to show prospective customers what you're all about on a website that is very well respected.
Cloud-based team communication software
What users mention about Weave See all reviews So far it has been great. It's very user friendly & I am so happy we are using it at the office. Practice it allows growth and management of my business it ways I never dreamed possible I find myself saying, "Wow, the Weave can help me do that better a lot. It is the worst, call into support and put on hold, for 30 minutes, while all the time getting messages about using the chat, only problem the chat is just as bad, was number 17 in the queue.
Online reputation management
What users mention about BirdEye See all reviews Customer service has been fantastic. I love the fact that we can view our reviews all in one spot and not have to go search and hunt for them on different platforms. The ease of use is one of the best features other than the integration to different POS systems and Google. The new Google Analytics is awesome and Inbox is one of my favorite features. Our business had an issue with online reputation/review management. Through years of neglecting in addressing this issue, it just piled up with more and more negative reviews.
Customer feedback & feature request management
What users mention about Canny See all reviews It shows that we care about what our users want. And that helps build customer loyalty. Canny is the best product - we reviewed them all and are delighted that we selected Canny. I enjoy the minimal branding and easy integration with our application. We didn't have to build the entire system ourselves and the Intercom integration is great as well.