HYPE Innovation vs BirdEye Comparison

Overview

HYPE Innovation is a cloud-based innovation management solution which helps small to midsize firms manage the complete innovation...

BirdEye is a reputation management software which helps businesses collect, monitor & market customer reviews with social...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(15)

5

4

3

2

1

9

6

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

271

30

7

5

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

My company has just started using this tool and so far we are very impressed with the user friendliness and very clean interface.
This software is great for businesses who would like to engage with their employees to get the best ideas to help develop and grow the business.
Also, the collaboration with other companies like trend one and HYVE are very powerful. Overall a great package.

Pros

Customer service has been fantastic. I love the fact that we can view our reviews all in one spot and not have to go search and hunt for them on different platforms.
M happy to report that our experience using BirdEye has been Terrific. We are thrilled at all the feedback we have received after using this software.
BirdEye is a great, one-stop shop of solutions for SMBs who want to generate more reviews and manage their online location data – at an affordable annual subscription cost.

Cons

The unclarity of the backend in some cases...it's hard to find what I'm looking for some time. Also, the limit of licenses is annoying for us; I'd wish for a different pricing model.
There is no need for extensive trainings or documentations. This also applies to the administration of the software.
I find it very difficult to say anything negative about this software due to the fact that I have had such a pleasant experience.

Cons

Our business had an issue with online reputation/review management. Through years of neglecting in addressing this issue, it just piled up with more and more negative reviews.
Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.
I was given zero instruction other than the aforementioned line, we're talking I had NO IDEA what this was, what I was doing, or how I was going to do what I was supposed to be doing.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features39
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Assignment Management
  • Benchmarking
  • Brainstorming
  • CRM Integration
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Chat
  • Click Tracking
  • Collaboration Tools
  • Collaborative Review
  • Commenting
  • Communication Management
  • Content Management
  • Conversion Rate Optimization
  • Custom Development
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Synchronization
  • Document Review
  • Drag & Drop Interface
  • Email Alerts
  • Email Templates
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Forum / Discussion Board
  • Idea Ranking
  • Ideation
  • Issue Management
  • Keyword Tracking
  • Mobile Alerts
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Management
  • Multi-Department / Project
  • Multi-Location
  • Multiple Projects
  • Performance Reports
  • Portfolio Management
  • Productivity Reporting
  • Progress Reports
  • Progress Tracking
  • Project Budgeting
  • Project Estimating
  • Project Management
  • Project Notes
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • Requirements Review
  • SEO Management
  • SMS Integration
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Visual Analytics
  • Voting
  • Website Integration
  • Total features53
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Assignment Management
  • Benchmarking
  • Brainstorming
  • CRM Integration
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Chat
  • Click Tracking
  • Collaboration Tools
  • Collaborative Review
  • Commenting
  • Communication Management
  • Content Management
  • Conversion Rate Optimization
  • Custom Development
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Synchronization
  • Document Review
  • Drag & Drop Interface
  • Email Alerts
  • Email Templates
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Forum / Discussion Board
  • Idea Ranking
  • Ideation
  • Issue Management
  • Keyword Tracking
  • Mobile Alerts
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Management
  • Multi-Department / Project
  • Multi-Location
  • Multiple Projects
  • Performance Reports
  • Portfolio Management
  • Productivity Reporting
  • Progress Reports
  • Progress Tracking
  • Project Budgeting
  • Project Estimating
  • Project Management
  • Project Notes
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • Requirements Review
  • SEO Management
  • SMS Integration
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Visual Analytics
  • Voting
  • Website Integration

Integrations

  • Total integrations3
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations83
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

HYPE Innovation vs. BirdEye

See how HYPE Innovation and BirdEye stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.