HYPE Innovation vs Swell CX Comparison

Overview

HYPE Innovation is a cloud-based innovation management solution which helps small to midsize firms manage the complete innovation...

Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$199.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(15)

5

4

3

2

1

9

6

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

127

13

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

My company has just started using this tool and so far we are very impressed with the user friendliness and very clean interface.
This software is great for businesses who would like to engage with their employees to get the best ideas to help develop and grow the business.
Also, the collaboration with other companies like trend one and HYVE are very powerful. Overall a great package.

Pros

The return on investment has been outstanding. Swell is an awesome company to work with.
Ease of use and immediate results. Customer support is very helpful and want you to succeed.
Swell has been a great interface to increase our reviews for our new business. The site is easy to use, the campaigns are clear and the invitations are very user friendly for our patients.

Cons

The unclarity of the backend in some cases...it's hard to find what I'm looking for some time. Also, the limit of licenses is annoying for us; I'd wish for a different pricing model.
There is no need for extensive trainings or documentations. This also applies to the administration of the software.
I find it very difficult to say anything negative about this software due to the fact that I have had such a pleasant experience.

Cons

Swell CX immediately solved my problem of collecting feedback and reviews. No longer a worry or lost opportunity.
When you do that it takes reviews away from google and Facebook. I probably had 30 people review me in swells platform which is completely worthless because no one can see them but me.
We had a snafu that sent review requests to a lot of our older clients who have left the practice, and some left negative reviews.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features39
  • 360 Degree Feedback
  • API
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Brainstorming
  • CRM Integration
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Collaboration Tools
  • Collaborative Review
  • Commenting
  • Custom Development
  • Customer Experience Management
  • Customizable Branding
  • Document Review
  • Email Invitations & Reminders
  • Engagement Analytics
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Forum / Discussion Board
  • Gamification
  • Idea Ranking
  • Ideation
  • Instant Messaging
  • Multi-Campaign
  • Multi-Department / Project
  • Multiple Projects
  • POS Integration
  • Performance Reports
  • Portfolio Management
  • Productivity Reporting
  • Progress Reports
  • Project Budgeting
  • Project Estimating
  • Project Management
  • Project Notes
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Ratings & Reviews
  • Real Time Analytics
  • Reporting & Statistics
  • Requirements Review
  • SMS Integration
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Metrics
  • Status Reporting
  • Summary Reports
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration
  • Trend Analysis
  • Visual Analytics
  • Voting
  • Total features28
  • 360 Degree Feedback
  • API
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Brainstorming
  • CRM Integration
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Collaboration Tools
  • Collaborative Review
  • Commenting
  • Custom Development
  • Customer Experience Management
  • Customizable Branding
  • Document Review
  • Email Invitations & Reminders
  • Engagement Analytics
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Forum / Discussion Board
  • Gamification
  • Idea Ranking
  • Ideation
  • Instant Messaging
  • Multi-Campaign
  • Multi-Department / Project
  • Multiple Projects
  • POS Integration
  • Performance Reports
  • Portfolio Management
  • Productivity Reporting
  • Progress Reports
  • Project Budgeting
  • Project Estimating
  • Project Management
  • Project Notes
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Ratings & Reviews
  • Real Time Analytics
  • Reporting & Statistics
  • Requirements Review
  • SMS Integration
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Metrics
  • Status Reporting
  • Summary Reports
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration
  • Trend Analysis
  • Visual Analytics
  • Voting

Integrations

  • Total integrations3
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations1
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

HYPE Innovation vs. Swell CX

See how HYPE Innovation and Swell CX stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.