IBM Case Manager vs Promapp Comparison

Overview

IBM Case Manager is a content and process management platform with advanced analytics for designing and deploying solutions...

Promapp is a process management software for creating and storing business processes in the cloud

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$900.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5

4

3

2

1

81

48

7

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Pros

The process management tool is easy to use. It has some really good features which make it a good learning experience for first time users of any web based tool like this one.
The software is so easy to use, intuitive, logical & quick. Customer service was fantastic & very friendly to new users, and the short training videos and free webinars are insightful.
We use Promapp for Training, Credit Requests, Root Cause Analysis and Opportunity for Improvement - one place for all so very satisfied with the product.

Cons

Cons

The most difficult part is simplifying your process in a form that suits Promapp. Have not used Customer support yet nor do I know the cost so I am unable to rate these sections.
Linking a process with other processes does not work all the time depending on where the link is placed. Entering Inputs/Outputs is not easy understandable for a user.
Sometimes the feedback seems to get stuck in a bit of a loop that makes it difficult to clear and you have to keep replying.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features19
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Approval Process Control
  • Audit Trail
  • Automatic Notifications
  • Case Management
  • Claims Management
  • Configurable Workflow
  • File Management
  • HTML5 Technology
  • Instant Messaging
  • Mobile Integration
  • Monitoring
  • Personalized Profiles
  • Process Control
  • Real Time Data
  • Real Time Monitoring
  • Risk Assessment
  • SSL Security
  • Single Sign On
  • Social Media Integration
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Transaction History
  • Total features8
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Approval Process Control
  • Audit Trail
  • Automatic Notifications
  • Case Management
  • Claims Management
  • Configurable Workflow
  • File Management
  • HTML5 Technology
  • Instant Messaging
  • Mobile Integration
  • Monitoring
  • Personalized Profiles
  • Process Control
  • Real Time Data
  • Real Time Monitoring
  • Risk Assessment
  • SSL Security
  • Single Sign On
  • Social Media Integration
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Transaction History

Integrations

  • Total integrations1
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations1
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

IBM Case Manager vs. Promapp

See how IBM Case Manager and Promapp stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.