IBM Connections vs Chatfuel Comparison

Overview

IBM Connections is an internal communications & enterprise social networking solution enabling instant engagement between...

Chatfuel is the leading chatbot platform for Messenger. Increase sales, personalize marketing and automate support, all with...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$6.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(30)

5

4

3

2

1

12

18

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.5

(15)

5

4

3

2

1

8

6

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

The ability to integrate is amazing, my team makes the most of all its functions, getting very good results in our audience.
I can view all my documents with the help of its online viewer that allows to view all of them without any need to download them separately. It provides great settings with a reliable result.
It's instant communication that avoids having to wait hours or days for a response. We are aware that those who have programmed guidelines and that journalists are free is excellent and very useful.

Pros

Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free.
Most of all I liked that even free functions of this chatbot provide a possibility to build a powerful chatbot for FB messenger.
I like it for being so powerfull tool. You can use it fot very simple bots but also for super complex ones.

Cons

Its a bit of a chunky product which first time users might find intimidating. The pricing I suppose limits the number of business units who can opt for against competition.
I feel if i were to loose access to IBM Connections I will really feel the gap.
Personally I have had a hard time understanding the complicated interface and all the features.

Cons

Documentation is also poor. There is no support for subroutines, jumping around a conversation.
The trial version has a watermark that remains until you pay for the full version.
No sequencing to start chatbot marketing: Follow-up people who subscribe to your bot with follow-up chatbot conversations.
  • Vendor responds to reviews
  • Last review9 months ago
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features32
  • Accounting Management
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Application Integration
  • Archiving & Retention
  • Assignment Management
  • Auto-Responders
  • Automated Scheduling
  • Automatic Notifications
  • Avatars
  • Calendar Management
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Compliance Management
  • Conferencing
  • Configuration Management
  • Contract Management
  • Digital Signature
  • Document Management
  • Email Integration
  • Event Scheduling
  • File Transfer
  • Filtered Views
  • Instant Messaging
  • Monitoring
  • Multiple User Accounts
  • Online Forums
  • Prioritizing
  • Project Management
  • Promotions Management
  • Reservations Management
  • Role Management
  • Rules-Based Workflow
  • SSL Security
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Tagging
  • Task Management
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Visual Analytics
  • Wiki
  • Total features22
  • Accounting Management
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Application Integration
  • Archiving & Retention
  • Assignment Management
  • Auto-Responders
  • Automated Scheduling
  • Automatic Notifications
  • Avatars
  • Calendar Management
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Compliance Management
  • Conferencing
  • Configuration Management
  • Contract Management
  • Digital Signature
  • Document Management
  • Email Integration
  • Event Scheduling
  • File Transfer
  • Filtered Views
  • Instant Messaging
  • Monitoring
  • Multiple User Accounts
  • Online Forums
  • Prioritizing
  • Project Management
  • Promotions Management
  • Reservations Management
  • Role Management
  • Rules-Based Workflow
  • SSL Security
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Tagging
  • Task Management
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Visual Analytics
  • Wiki

Integrations

  • Total integrations27
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations20
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

IBM Connections vs. Chatfuel

See how IBM Connections and Chatfuel stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.