IBM SmartCloud Engage vs 3CX Comparison

Overview

IBM® SmartCloud™ Engage is an integrated suite of collaboration tools that combine your business social network with web...

3CX is an open standards communications solution that offers complete Unified Communications, out of the box. It is a software-based...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$10.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
350.00
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5

4

3

2

1

153

45

16

5

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

Pros

This was a free platform for the first year. The quality of sound and ease of use was also a good experience.
Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.
In my opinion, it is a very good tool and hardly ever had problems, because the tool is very stable and with a very good usability, serving very well small businesses.

Cons

Cons

The only disadvantage I have found is that sometimes the application crash and it is necessary to restart it.
We used the trial version quietly for 1 year, but due to technical problems due to a codec, it caused a major internal problem where we stayed 3 days without a phone.
We had problems with calls dropping/glitching. This is more so an internet issue, we had our internet company out multiple times because of the internet not being up to par for the phone system.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review15 days ago

Key features

  • Total features4
  • Activity Management
  • Automatic Backup
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Chat
  • Collaboration Tools
  • Communication Management
  • Conferencing
  • Feedback Collection
  • Instant Messaging
  • Microsoft Outlook Integration
  • Multi-Channel Communication
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Receiving
  • SLA Management
  • Status Reporting
  • Surveys & Feedback
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Voice Mail
  • Total features28
  • Activity Management
  • Automatic Backup
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Chat
  • Collaboration Tools
  • Communication Management
  • Conferencing
  • Feedback Collection
  • Instant Messaging
  • Microsoft Outlook Integration
  • Multi-Channel Communication
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Receiving
  • SLA Management
  • Status Reporting
  • Surveys & Feedback
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Voice Mail

Integrations

  • Total integrations3
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations32
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

IBM SmartCloud Engage vs. 3CX

See how IBM SmartCloud Engage and 3CX stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.