IdeaScale Pricing, Features, Reviews & Comparison of Alternatives

IdeaScale

Crowdsourced Innovation Management

4.63/5 (27 reviews)

IdeaScale overview

What is IdeaScale?

IdeaScale is an easy-to-use, yet powerful solution for the collection of feedback and ideas. IdeaScale was born in the cloud in 2008. In its first year, IdeaScale garnered high-profile government contracts with many prestigious clients like the VA, FCC, and the Office of the President of the United States. With an outstanding foundation of compliance, security, and scalability, IdeaScale quickly expanded into the private and Enterprise sectors, where the solution is now used by many of the world's most recognizable brands.
ideascale.com

Pricing

Starting from
$4999/year
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Taiwanese, Thai
IdeaScale screenshot: Customizable Community Landing PageInnovation Management with IdeaScaleIdeaScale screenshot: Campaign View for Idea SubmissionIdeaScale screenshot: Idea Development, Refinement, and SelectionIdeaScale screenshot: Idea EvaluationIdeaScale screenshot: Reporting dashboard

IdeaScale user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.4
  4.4
  4.8
Taryn Ellis

Exceptional Service

Used occasionally for less than 6 months
Reviewed 2019-10-24
Review Source: Capterra

Pros
Very responsive staff. Highly rated for SAS.

Cons
Lack of ability to have multiple reviewer groups in one phase

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Effective, Easy, Reliable

Reviewed 2015-12-09
Review Source: GetApp

IdeaScale worked for us "out of the box'. We launched it and were up and running almost immediately. With zero prior experience, I was able to customize the interface to meet some very specific needs. When I had a question, one-on-one technical support was available on a moment's notice. Our account rep is equally helpful. He stays in touch enough to maintain a great relationship, but has never become a pest like some vendors.

Pros
Easy to set up and launch. Very intuitive user interface both from an administrator's perspective and for the people in the field who log on simply to vote on ideas. Technical support is knowledgeable and always available. The system is reliable, too - zero down time the entire time we've used it (2 years+). Good value for the money. We have the least expensive option and it does everything we need.

Cons
Nothing major - Some of the customization processes seemed a little 'clunky' at first but once you get in sync with their way of doing things it isn't a problem. As stated above, I believe this is a good value for the money, but if you want to go beyond the basic features there is a pretty steep jump in price. Might be nice to have a 'mid-range' option as well.

Rating breakdown

Value for money
Ease of use
Customer support

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James Preston III

Cool Product for Ideation

Reviewed 2015-12-17
Review Source: GetApp

Working for the Social Security Administration we use IdeaScale to engage discussion with advocacy groups in the vast Disability area. Understanding that some are hesitant to try “new things,” my team had to be diligent in our quest to use this platform for ideation. Now, after the initial angst and the anonymity feature, we run 3 to 4 concurrent campaigns a month. This product is awesome

Pros
Export to Microsoft Excel Feature Privacy settings Assign Moderator Settings Easy to code

Rating breakdown

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jazmine yearack

Awesome Partnership!

Used daily for 1-2 years
Reviewed 2017-04-18
Review Source: Capterra

Ideascale has one of the most solid platforms on in the marketplace AND they are well advanced from anyone out there in system integrations. They are constantly improving their site with input from real customers that are using it. They actually- eat their own dog food -by asking clients to use their community site to post feature requests AND take action on ideas regularly. I have used other software and done a thorough review of competitors, there are none that compete at this level.

Pros
solid, secure and flexible (enough).

Cons
we don't have the power to do everything ourselves for some things.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Talent and tech

Used daily for less than 6 months
Reviewed 2020-07-27
Review Source: Capterra

Great

Pros
The staff including sales, support and others we responsive, talented and passionate about the product, their individual craft and providing great customer service. The technology is feature rich, easy to use and reliable.

Cons
Although it is easy to configure, I 'd say more use of preconfigured templates could make it even easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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IdeaScale pricing

Starting from
$4999/year
Pricing options
Subscription
Free trial
View Pricing Plans

IdeaScale offers several tiers of licensing starting at $4999 annually for an SMB license. There is also a free trial option that allows access to small groups of innovators.

IdeaScale features

API
Commenting

Access Control (258 other apps)
Activity Dashboard (223 other apps)
Automatic Notifications (206 other apps)
Chat (171 other apps)
Collaboration Tools (399 other apps)
Collaborative Workspace (248 other apps)
Customizable Branding (192 other apps)
Data Import/Export (163 other apps)
Document Management (252 other apps)
Document Storage (263 other apps)
Drag & Drop Interface (195 other apps)
File Management (171 other apps)
Permission Management (223 other apps)
Reporting & Statistics (178 other apps)
Search Functionality (313 other apps)
Third Party Integration (281 other apps)
Version Control (160 other apps)
Workflow Management (170 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for IdeaScale

Key features of IdeaScale

  • Unlimited communities
  • Unlimited Ideas
  • Unlimited moderators and admins
  • Unlimited Members
  • Unlimited Comments
  • Unlimited Custom Fields
  • Email and LiveChat Support
  • Email-based access restriction
  • Single Sign-on (including SAML 2.0)
  • Leaderboard & badges
  • SSL/TLS Security
  • SAS 70 Type II audited servers
  • SASAE 16 audited servers
  • Custom domain
  • Custom Statuses w/ Custom Tabs
  • CSS/Stylesheet Customization
  • Mobile Optimized and mobile apps
  • Social integration (Twitter, Facebook)
  • Read API access
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Benefits

Idea Submission and Development: Transparently collect ideas that are matched and merged to reduce redundancies. Community members can add comments, build out proposals, vote on ideas, and more.

Idea Evaluation and Selection: Decision makers can evaluate ideas against pre-set criteria and slate the most promising ideas for projects and development.

Innovation Pipeline Reporting: Report on community engagement, as well as potential impact in the form of revenue generated or potential savings and a company's implementation rate (to help identify and close the gap between selected ideas to delivered ideas).

Industry-Leading Security: IdeaScale is the only innovation management platform with a government level cloud security requirements from FedRAMP.

Idea Routing and Automation: IdeaScale's customizable interface allows you to route appropriate ideas to subject matter experts or company leaders based on who the idea author is or the content of the idea and allows multiple custom workflows within the same community that can align to the methodology used by any line of business.