Pros
Very responsive staff. Highly rated for SAS.
Cons
Lack of ability to have multiple reviewer groups in one phase
Rating breakdown
Likelihood to recommend: 9/10
IdeaScale worked for us "out of the box'. We launched it and were up and running almost immediately. With zero prior experience, I was able to customize the interface to meet some very specific needs. When I had a question, one-on-one technical support was available on a moment's notice. Our account rep is equally helpful. He stays in touch enough to maintain a great relationship, but has never become a pest like some vendors.
Pros
Easy to set up and launch. Very intuitive user interface both from an administrator's perspective and for the people in the field who log on simply to vote on ideas. Technical support is knowledgeable and always available. The system is reliable, too - zero down time the entire time we've used it (2 years+). Good value for the money. We have the least expensive option and it does everything we need.
Cons
Nothing major - Some of the customization processes seemed a little 'clunky' at first but once you get in sync with their way of doing things it isn't a problem. As stated above, I believe this is a good value for the money, but if you want to go beyond the basic features there is a pretty steep jump in price. Might be nice to have a 'mid-range' option as well.
Rating breakdown
Ideascale has one of the most solid platforms on in the marketplace AND they are well advanced from anyone out there in system integrations. They are constantly improving their site with input from real customers that are using it. They actually- eat their own dog food -by asking clients to use their community site to post feature requests AND take action on ideas regularly. I have used other software and done a thorough review of competitors, there are none that compete at this level.
Pros
solid, secure and flexible (enough).
Cons
we don't have the power to do everything ourselves for some things.
Rating breakdown
Likelihood to recommend: 10/10
The scalability of this product is immense and we are just scratching the service on how it can impact our organization. It’s been an awesome team to work with so far!
Pros
I love that Ideascale is so passionate about helping companies reach their innovation potential. Understanding that even small ideas can have a big impact. Their network of users is amazing for collaborating and helping each other. Great community all around.
Cons
I do wish the analytics was more customizable for our organization.
Rating breakdown
Likelihood to recommend: 10/10
Working for the Social Security Administration we use IdeaScale to engage discussion with advocacy groups in the vast Disability area. Understanding that some are hesitant to try “new things,” my team had to be diligent in our quest to use this platform for ideation. Now, after the initial angst and the anonymity feature, we run 3 to 4 concurrent campaigns a month. This product is awesome
Pros
Export to Microsoft Excel Feature
Privacy settings
Assign Moderator Settings
Easy to code
Rating breakdown
IdeaScale offers several tiers of licensing starting at $2500 annually for an SMB license that ladder up to the IdeaScale for the Enterprise subscription. There is also a free option that allows access to small groups of innovators.
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