IdeaScale Pricing, Features, Reviews & Comparison of Alternatives

IdeaScale Reviews

IdeaScale

Crowd-based innovation management

4.56/5 (16 reviews)
1,528     4,555

IdeaScale is an easy-to-use, yet powerful solution for the collection of feedback and ideas. IdeaScale was born in the cloud in 2008. In its first year, IdeaScale garnered high-profile government contracts with many prestigious clients like the VA, FCC, and the Office of the President of the United States. With an outstanding foundation of compliance, security, and scalability, IdeaScale quickly expanded into the private and Enterprise sectors, where the solution is now used by many of the world's most recognizable brands.
ideascale.com

IdeaScale Reviews (16)

Most positive review

 Great App, Great Service

Within our center, we use IdeaScale as a way to engage staff in brainstorming like discussions that they otherwise would not be able to participate in. Topics range from internal office improvements to new policy implementation and the tool has been incredibly valuable for both senior leadership ...

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Reviewed 21st of December, 2015 by Interdisciplinary Scientist

Most critical review

 Cool Product for Ideation

Working for the Social Security Administration we use IdeaScale to engage discussion with advocacy groups in the vast Disability area. Understanding that some are hesitant to try “new things,” my team had to be diligent in our quest to use this platform for ideation. Now, after the initial ...

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Reviewed 17th of December, 2015 by James Preston III

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IdeaScale Screenshots (7)

IdeaScale screenshot: IdeaScale Badge LeaderboardIdeaScale screenshot: IdeaScale Idea Submission FormIdeaScale screenshot: IdeaScale IdeaCloud ReportIdeaScale screenshot: IdeaScale Reports DashboardIdeaScale screenshot: IdeaScale Custom FieldsIdeaScale screenshot: IdeaScale Custom CSSIdeaScale screenshot: IdeaScale Comment Thread

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Linux, Mac, Windows, Web-based, Windows Phone
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

IdeaScale Pricing

Starting from: $2.00/year
Pricing model: Freemium, Open-source, Subscription
Free Trial: Available (No Credit Card required)

IdeaScale offers several tiers of licensing starting at $2500 annually for an SMB license that ladder up to the IdeaScale for the Enterprise subscription. There is also a free option that allows access to small groups of innovators.

Competitors Pricing

IdeaLab

Starting from: $99.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

HYPE GO!

Starting from: $69.90/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Planbox Innovate

Starting from: $2.00/year
Pricing model: Subscription

Users who visited IdeaScale also visited

Key Features of IdeaScale

  • Unlimited communities
  • Unlimited Ideas
  • Unlimited moderators and admins
  • Unlimited Members
  • Unlimited Comments
  • Unlimited Custom Fields
  • Email and LiveChat Support
  • Email-based access restriction
  • Single Sign-on (including SAML 2.0)
  • Leaderboard & badges
  • SSL/TLS Security
  • SAS 70 Type II audited servers
  • SASAE 16 audited servers
  • Custom domain
  • Custom Statuses w/ Custom Tabs
  • CSS/Stylesheet Customization
  • Mobile Optimized and mobile apps
  • Social integration (Twitter, Facebook)
  • Read API access

Benefits

Turn-key Solution: IdeaScale is an out of the box, hosted solution that lets you own your data, your brand, and your ideas. The collection of feedback and ideas has never been so easy and secure.

Private Communities: Use IdeaScale’s email-based access restrictions or popular single sign-on solution to create a completely private community to which only your office or agency has access.

Powerful Web 2.0 features: The web moves fast. IdeaScale has you covered with powerful Twitter, Yammer, and Facebook integration built right in. With IdeaScale, you’ll always be where your users are.

Customize your community: IdeaScale gives you the tools you need to custom tailor your community. Use flexible CSS, domain aliasing, and white labeling to make your organization’s community your own.

Tried and Trusted: IdeaScale is the premier idea management tool for the both the Enterprise. Over 500,000 ideas have been collected from customers like SAP, DuPont, W Hotels, ACS/Xerox, and many more.

No Volume-based pricing: Since day one, IdeaScale has stood by its flat-rate pricing model. We’ll never penalize you for its success--just dozens of rich, useful features at one reasonable price.

Gamification module: IdeaScale’s automated gamification module brings the best in popular online game dynamics to your community. Engage your users like never before with points, badges, and rewards.

Alternatives to IdeaScale

Videos

Ritvij Gautam

Ideascale actually helps innovation

03/11/2016

This tool is fantastic for fostering internal and external innovation. I think that the top down innovation model is outmoded and Ideascale is the best way to shatter it.

Rating breakdown

Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Zaheera Laher

Crowdsourcing platform

03/11/2016

Great crowdsourcing platform .. people voting and commenting . Great collaboration between teams . Used the platform as a place to share stories as well as logged ideas and innovations.

Pros

Easy to use

Cons

Asked for more than 100 words

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10

Recommendations to others considering IdeaScale

No

Source: Capterra
Helpful?   Yes   No
Read more
Suresh Khadakbhavi

"Beautiful" is the only word that I can sum up this Software platform!

21/04/2016

We were on this platform in minutes and we started populating our ideas instantly. Addition of members in free version is child's play. We have voting, comments, sharing of links, editing the Landing page, logo addition, moderation, reports, automatic mail alerts etc. (Attachment of files is not possible in Free Version, but this is still OK for us at this stage of evaluation) We are able to test fully all the features like Leaderboard, We can run multiple campaigns, we have still to start using the other features, but we hope to mature soon and start using these and many other features. This platform is already a big hit within our core team of Innovation. So far amongst all the platforms that we have seen adopting this seemed to be a cake walk!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Caroline  Bruister

First ever Crowdsourced Challenge to improve Government!

04/01/2016

After a thorough review of all crowdsourcing challenge platforms (and contemplating building our own) we selected IdeaScale to run the Fix California Challenge (http://www.innovateyourstate.org/final_fix_california_challenge_winners_announced) which resulted in over 450 ideas submitted through the online platform and privately as well as thousands of votes and comments. We set a low bar to entry since the design of the project was to encourage public participation and were overwhelmed by the quality, quantity and nature of the discourse of the community. IdeaScale staff were instrumental in the success of the Challenge - working with us closely prior to the launch, during the Challenge to advance stages and address any issues we had, and even after close of the Challenge listening to our experience in order to continue to improve their product. We heartily recommend them to work with!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Kim Taylor

Great product with even better customer service

22/12/2015

If executed thoughtfully, crowdsourcing can be a great way for leaders of a bureacratic organization (or any organization) to hear (interactively) from the people doing the actual work, whether they are seeking new ideas or specific information. Ideascale is a great first step to building a strong crowdsourcing program. It's incredibly user-friendly, the site is easy to design, and it's a one-step process for new members to join. The best feature, however, is the customer service. Everyone is incredibly friendly, responsive and helpful (and IT help is literally 24/7!). Our IdeaScale reps went above and well beyond to help us get our program off the ground - they became true partners. IdeaScale is also constantly evolving to provide an even better user experience. You can't go wrong!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Interdisciplinary Scientist (Government Administration company, 10001+ employees)
Verified Reviewer

Great App, Great Service

21/12/2015

Within our center, we use IdeaScale as a way to engage staff in brainstorming like discussions that they otherwise would not be able to participate in. Topics range from internal office improvements to new policy implementation and the tool has been incredibly valuable for both senior leadership and the rest of the staff! Service with the IdeaScale time has always been top notch from getting quick responses to technical questions, discussions on campaign strategy, all the way to full program discussion within the office, IdeaScale has been great to work with every step of the way.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Mark Ascione

Great product and great service

21/12/2015

Within our center, we use IdeaScale as a way to engage staff in brainstorming like discussions that they otherwise would not be able to participate in. Topics range from internal office improvements to new policy implementation and the tool has been incredibly valuable for both senior leadership and the rest of the staff! Service with the IdeaScale time has always been top notch from getting quick responses to technical questions, discussions on campaign strategy, all the way to full program discussion within the office, IdeaScale has been great to work with every step of the way.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
James Preston III

Verified Reviewer

Cool Product for Ideation

17/12/2015

Working for the Social Security Administration we use IdeaScale to engage discussion with advocacy groups in the vast Disability area. Understanding that some are hesitant to try “new things,” my team had to be diligent in our quest to use this platform for ideation. Now, after the initial angst and the anonymity feature, we run 3 to 4 concurrent campaigns a month. This product is awesome

Pros

Export to Microsoft Excel Feature Privacy settings Assign Moderator Settings Easy to code

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Lori Snetsinger

Simple to use, great for any organization

16/12/2015

As an organization that has team members that don't sit in front of a computer all day, IdeaScale has been great. Team members can access the site from their home computer or mobile device and send us ideas any time of the day. It is easy for us to interact with members on the site and let them know the status of their suggestions. Reporting on this site could be more robust, but the data is available in raw form. All the folks that work for IdeaScale are great; they are always available to help and are open to suggestions. I highly recommend IdeaScale as an innovation management and team member engagement platform.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Librarian (Libraries company, 201-500 employees)
Verified Reviewer

Great for crowd-sourcing input on big projects

10/12/2015

Our library system has used IdeaScale to source feedback from both staff and the public on renovation projects, and it's proved to be a useful and easy-to-manage system for gathering and organizing that input.

Pros

Very easy and intuitive to use, even for non-tech-savvy users, and allows for input to be built through conversations rather than just filling in forms. Wonderful, attentive support from IdeaScale staff. Helpful, easy-to-use metrics and a very cool, customizable infographic generator.

Cons

The number of options for community moderation can be a bit overwhelming, and the function of each isn't always clear. Attached images show up very small, and attached links or documents could be placed or shown more prominently.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more