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IdeaScale Pricing, Features, Reviews and Alternatives

IdeaScale product overview

Price starts from

4999

Per year

Per Feature

What is IdeaScale?

IdeaScale is an easy-to-use, yet powerful solution for the collection of feedback and ideas. IdeaScale was born in the cloud in 2008. In its first year, IdeaScale garnered high-profile government contracts with many prestigious clients like the VA, FCC, and the Office of the President of the United States. With an outstanding foundation of compliance, security, and scalability, IdeaScale quickly expanded into the private and Enterprise sectors, where the solution is now used by many of the world's most recognizable brands.

Key benefits of using IdeaScale

Idea Submission and Development: Transparently collect ideas that are matched and merged to reduce redundancies. Community members can add comments, build out proposals, vote on ideas, and more.

Idea Evaluation and Selection: Decision makers can evaluate ideas against pre-set criteria and slate the most promising ideas for projects and development.

Innovation Pipeline Reporting: Report on community engagement, as well as potential impact in the form of revenue generated or potential savings and a company's implementation rate (to help identify and close the gap between selected ideas to delivered ideas).

Industry-Leading Security: IdeaScale is the only innovation management platform with a government level cloud security requirements from FedRAMP.

Idea Routing and Automation: IdeaScale's customizable interface allows you to route appropriate ideas to subject matter experts or company leaders based on who the idea author is or the content of the idea and allows multiple custom workflows within the same community that can align to the methodology used by any line of business.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base
Chat
FAQs/Forum
Phone Support
Email/Help Desk

Training options

Webinars
In Person
Live Online
Videos
Documentation

IdeaScale pricing information

Value for money

4.7

/5

28

Starting from

4999

Per year

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

IdeaScale features

Functionality

4.4

/5

28

Total features

20

6 categories

Most valued features by users

Collaboration Tools
API
Commenting/Notes
Workflow Management
Trend Analysis
Idea Ranking
Change Planning
Engagement Tracking

Functionality contenders

IdeaScale users reviews

Overall Rating

4.6

/5

28

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.08/10
Rating distribution

5

4

3

2

1

19

7

2

0

0

Pros
I love that Ideascale is so passionate about helping companies reach their innovation potential. Understanding that even small ideas can have a big impact.

LD

Leslie D.

Their network of users is amazing for collaborating and helping each other. Great community all around.

LD

Leslie D.

IdeaScale meets all my agency needs in fostering a culture of innovation. We enjoy the ease of use, features, and the wonderful customer service.

BJ

Barb J.

Cons
Another platform is hard to get users to embrace... the government buys a lot of them. They die ignoble deaths.

RV

Russell V.

No channel to submit/capture unsolicited ideas.

nC

natalia C.

Understanding that some are hesitant to try “new things,” my team had to be diligent in our quest to use this platform for ideation.

JP

James P.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Exceptional Service

Reviewed 3 years ago
Pros

Very responsive staff. Highly rated for SAS.

Cons

Lack of ability to have multiple reviewer groups in one phase

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Effective, Easy, Reliable

Reviewed 6 years ago

IdeaScale worked for us "out of the box'. We launched it and were up and running almost immediately. With zero prior experience, I was able to customize the interface to meet some very specific needs. When I had a question, one-on-one technical support was available on a moment's notice. Our account rep is equally helpful. He stays in touch enough to maintain a great relationship, but has never become a pest like some vendors.

Pros

Easy to set up and launch. Very intuitive user interface both from an administrator's perspective and for the people in the field who log on simply to vote on ideas. Technical support is knowledgeable and always available. The system is reliable, too - zero down time the entire time we've used it (2 years+). Good value for the money. We have the least expensive option and it does everything we need.

Cons

Nothing major - Some of the customization processes seemed a little 'clunky' at first but once you get in sync with their way of doing things it isn't a problem. As stated above, I believe this is a good value for the money, but if you want to go beyond the basic features there is a pretty steep jump in price. Might be nice to have a 'mid-range' option as well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Cool Product for Ideation

Reviewed 6 years ago

Working for the Social Security Administration we use IdeaScale to engage discussion with advocacy groups in the vast Disability area. Understanding that some are hesitant to try “new things,” my team had to be diligent in our quest to use this platform for ideation. Now, after the initial angst and the anonymity feature, we run 3 to 4 concurrent campaigns a month. This product is awesome

Pros

Export to Microsoft Excel Feature Privacy settings Assign Moderator Settings Easy to code

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome Partnership!

Reviewed 5 years ago

Ideascale has one of the most solid platforms on in the marketplace AND they are well advanced from anyone out there in system integrations. They are constantly improving their site with input from real customers that are using it. They actually- eat their own dog food -by asking clients to use their community site to post feature requests AND take action on ideas regularly. I have used other software and done a thorough review of competitors, there are none that compete at this level.

Pros

solid, secure and flexible (enough).

Cons

we don't have the power to do everything ourselves for some things.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Talent and tech

Reviewed 2 years ago

Great

Pros

The staff including sales, support and others we responsive, talented and passionate about the product, their individual craft and providing great customer service. The technology is feature rich, easy to use and reliable.

Cons

Although it is easy to configure, I 'd say more use of preconfigured templates could make it even easier.

IdeaScale FAQs and common questions

Q. What type of pricing plans does IdeaScale offer?

IdeaScale has the following pricing plans:
Starting from: $4999.00/year
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of IdeaScale?

IdeaScale has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does IdeaScale support?

IdeaScale supports the following languages:
Dutch, Ukrainian, Turkish, Danish, Hebrew, German, Thai, Korean, Indonesian, Arabic, Polish, Hungarian, Czech, Spanish, Swedish, Chinese (Traditional), Finnish, Irish, French, Norwegian (Bokmal), Russian, Portuguese, Italian, Chinese (Simplified), Japanese, English


Q. Does IdeaScale support mobile devices?

IdeaScale supports the following devices:
Android, iPad, iPhone


Q. Does IdeaScale offer an API?

Yes, IdeaScale has an API available for use.


Q. What other apps does IdeaScale integrate with?

IdeaScale integrates with the following applications:
Google Analytics 360, Yammer, Slack, LinkedIn for Business, Meta for Business


Q. What level of support does IdeaScale offer?

IdeaScale offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk

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