Crowdsourced Innovation Management ( 4.62/ 5 26 reviews) 1,767 Alternatives to IdeaScale
Explore a recommended list of IdeaScale alternatives for your business in 2020. Compare alternatives to IdeaScale side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Idea & innovation management solution for SMEs
Idea and Innovation Management Software
What users mention about Qmarkets Idea Management See all reviews A brilliant team always listening and helping you. A multifaceted product, adaptable, customizable and ergonomic. Qmarkets was for us the best tool for our Ideas contest. Very easy and user friendly. Some workflows are working not that well and we have to do some steps manually. For instance, the function to forward the ideas automatically in the next stage is not working well, yet.
Social platform offering collaborative idea management tools
What users mention about Crowdicity See all reviews While there are always things that could be improved, working with the Crowdicity customer service has been a really pleasant experience - usually you find a good solution, and bugs are fixed quickly. Ongoing developments to the software mean that you get the latest features, thanks to the team who are constantly striving for improvement, quality and excellence. We have used Crowdicity to great effect to generate innovative ideas. Our first "Innovation Week" has been a great success in large part due to the ease of use and Crowdicity's engaging front end.
Collaborative idea management for innovators
What users mention about Idea Spotlight See all reviews We had some problems with emails coming from Wazoku because of our restricted security and spam filters. The customer support has been absolutely excellent - the Wazoku team have a done a brilliant job of getting me orientated within the platform and understanding how it works. You can also easily customise the look & feel. Customer support is amazing, working closely with you and helping to make sure you are making the most of the platform and you are successful.
Build better products with intelligent product feedback
What users mention about UserVoice See all reviews When I was testing all customer service software, I needed one that was the best at its core product which is a ticketing and knowledgebase system. This in my opinion is the best at what it does. But, if you have only English speaking customers, for example...then I wholeheartedly recommend UserVoice. It's an amazing system for the right Support Use Case. We were constantly struggling to get it to work properly in the beginning. I thought the set up was horribly confusing and time consuming.
#1 global idea management software for enterprise innovation
What users mention about Spigit See all reviews Easy for admin to review ideas in each stage/ manage their progress appropriately. Reporting is easy to use (the upgrade was a positive and needed change!). I have to be completely honest when I say they have the best team to support your Innovation strategy and goals along side an amazing platform for ideas management. Out of the box, it seems like Spigit has the best thing going. However, some of the admin setup is quite complicated, with antiquated workflows and custom integration isn't their strong suit.
Innovation Management Solution
What users mention about Planbox Innovate See all reviews We were trying to figure out a tool where everyone can present innovative ideas in one space and communicate amongst each other to figure out the best solution to implement. Simple yet effective dashboard with graphs, progress assets, and scoreboards which allow any user to quickly see the latest activity. Easy to use, easy to customize, a tool that clearly organizes the ideas and their respective evaluations to make the right decisions for the organization. I think is one of the best in market.
Drive Customer Engagement
Idea and innovation management solution
Idea & knowledge management platform
Knowledge sharing & insights platform
What users mention about Bloomfire See all reviews The first thing you see when logging is most recent or popular assets and it doesn't allow you to quickly to go what you're looking for unless you type in search the name of the asset. Another positive thing is that it very easy to embed pages, links, pictures and multimedia. I can quickly compose articles that look nice and are useful. Compared to the software we used before, Bloomfire is smart, easy to use and also really easy to update. Our teams love how smart the search is and like how easy it is to bookmark commonly used links. What users mention about Vanilla Forums See all reviews I recommend Vanilla forums to anybody who wish to launch an online community. Vanilla is simple, stable, and having excellent add-ons compatibility and this is going to exceed your expectations. It was unclear what changes would happen with a recent update, it's been left down to the forum owner to find the weird behaviors (such as filters not working correctly). For our startup in online solution space, I was looking at a stable and easy to manage community solution and I found vanilla as the perfect solution to meet our requirements.
Create, organize, and discuss work with your team
What users mention about Atlassian Confluence See all reviews I absolutely love Confluence. I am a pack rat when it comes to process and project documentation, and Confluence is my perfect companion for sharing that info in an easy and beautifully formatted way. Its integration with JIRA is one of the best benefits that we've enjoyed. You can highlight the text of the task in the minutes or in the project description and add it as a JIRA task. This is a good platform for documenting stuff and using it company wide. You can arrange pages in a fine manner which is good because everything stays at place then and does not become cumbersome.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Docs, tasks, & spreadsheet collaboration with built-in chat
What users mention about Quip See all reviews The employees at the company provide excellent recommendations, feedback and guidance. Awesome communication between users who are collaborating on the document, project or event. Beautiful UI design and user friendly. Import export functionalities are really good. When commenting on spreadsheets, you can annotate cell by cell which is something helpful especially if you are reviewing spreadsheets with a lot of information. File management is a charm.
Idea & Innovation Management Software
What users mention about Brightidea See all reviews Ability to build out pipelines to evaluate and track ideas's progress, and easily route to the appropriate evaluator(s). Good customer support with quick response and resolution turnaround time. It provides comprehensive and very useful features & functionality. They offer a suite of apps to use for different innovation initiatives and robust reporting & insights. It is pretty easy to use and has a nice "social media-like" interface which everyone is used to. It gives me the ability to see ideas entered by our customers but also manage the backlog of ideas.
The most widely used innovation management software globally
What users mention about Viima See all reviews Ve been really satisfied with Viima's intuitive and fun tool as well as with the proactive support. One of the best features is the ability to comment on suggestions/ ideas because it enables conversation/ interaction between users and this actually makes the original ideas better. Colorful, playful interface made the tool interesting to use and attracted users. Very user friendly and easy to use.
Idea and innovation management software for SMBs
Cloud-based mind mapping tool for organizations of all sizes
What users mention about MindMeister See all reviews It is easy and fun to use and you can create as many mind maps as you wish for all sort of things. Adding pictures and customizing your map is super easy too. What I like the most about mindmeister is the ability to organize and customize how I organize on a very pleasing to look at platform. Everything is very seamless, easy to use, and even fun to use. I like mind mapping and I like the design, form and feel to MindMeister. Its great that it now has task list functionality as well.
World's #1 roadmap software
What users mention about Aha! See all reviews The team was extremely helpful as I got into the tool and needed best practice guidance. They were focused on getting me the background I needed to setup successfully. I really want to highlight how good and responsive Aha support is. These are clearly people who have used the platform as product managers - not just well-trained sales/technical support staff. The CCG Product Team loves the roadmap features, reporting capabilities, strategy visualization and customizations, system integration abilities, ease of use and working closely with the Aha.
Award winning IT Asset Mgmt and Service Mgmt platform
What users mention about Alloy Navigator See all reviews The ease of use, ability to customize the software to our needs and the fantastic support we receive. I really like the variety of modules, and the tech support available to help out. I also like the ease of use for my technicians. We currently use a system where every call we get we have to input a ticket ourselves in full detail, its not horrible by any means but there is an inconvenient factor to it.
A complete IT service management (ITSM) tool for business
What users mention about Freshservice See all reviews I feel bad even complaining about it because it's so simple to use but I feel as if the interface could use an update. I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them. For a company or for freshers who are not familiar with ITIL process its a good way to address that. For the Price its one of the best products out there.
Reputation management with reviews, social & SEO tools
What users mention about NiceJob See all reviews Nice job puts it right in front of them with a text, super easy. I love it I recommend it to any friend so have who own their own companies because it has been so great for us. I love the ease of use of the software. It’s extremely simple to use and after they help you set it up it does everything for you. Fabulous customer service and the value of this product is amazing. The time saved in the review process alone more than pays for the product.
Developers Enabling Developers
What users mention about AnswerHub See all reviews Issues can be closed and locked for comment by moderators. This is extremely frustrating to users when its clear the moderator does not understand the problem or simply makes a mistake. Easy to use Ability to segregate content into "spaces" if necessary Excellent help and support. I have never had to wait to talk to the vendor. Gamification elements like badges, reputation points. An ability to control permission based on a reputation score as a kind of gratification for active users.
Leading Community Platform for Customer Success & Support
Intranet software and collaboration solutions.
What users mention about Communifire See all reviews Pair that with a superb team and you have a software which helps you as a business owner present an incredibly powerful and amazing platform for your users. Their team is very responsive and seems like they actually care about their customers. It's pretty easy to use -- the set up was fairly painless. I like the pagebuilder function, ease of publishing.
Cloud-based community platform for branded communities
What users mention about Tribe See all reviews We had an outstanding experience overall (perhaps my top three in SaaS space). D recommend Tribe in a heartbeat to anyone wishing to boost user engagement and retention. Tribe is always helpful every time we have a support request or even just a question on how to best utilize the platform. And the rapid responses are awesome. The ability to create beautiful, minimalistic and content-driven communitites is outstanding. Our staff can now share and cooperate in a very easy and motivating way.
Interactive intranet and collaboration hub for business.
What users mention about Jive See all reviews Jive is very friendly to use and it is so easy to use. The customer representatives do a very good job. We were using Truly before and although the call quality was not as consistent, I preferred the interface. Much cleaner and minimal. A lot of the issues with this system may be experienced with most intranet services of its kind, but it's important to keep in mind.
Customer Service & Field Service Management Solutions
What users mention about Salesforce Service Cloud See all reviews Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol. I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in. It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.
SEO optimized local pages, locators & mobile screens
What users mention about Yext See all reviews Yext has been great with customer support and caring about my needs. The sales team has been very helpful whenever I have a question. Another big negative is that if we were ever to stop using Yext, the citations we purchased through Yext will be "unlocked" and basically lost. Our experience with Yext has been amazing. Our company had an existing subscription that I took over, so in any other instance I would have been out of luck with training.
Helpdesk, customer support software
What users mention about HappyFox See all reviews We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem. Great response from the sales team. Beyond that, it has not been a great experience. It tracks customer support tickets very well. It can automatically filter for certain content and then place the ticket into the appropriate category or assign them to the appropriate support person.
End-to-end product management for agile teams
What users mention about craft See all reviews Overall it has been great, wonderful find to have up to date information. Still much better than Jira. There could be more advances solutions like AgileFant. User friendly and user interface is good and dynamic.
Collaborative whiteboarding platform
What users mention about Miro See all reviews We work with remote team in Barcelona and Warsaw and we have successfully been having workshops/brainstorming sessions with Miro, which makes it fun and efficient. I had an initial love affair with Realtimeboard and had a subscription since 2016/17. Growth and then VC funding last year together with the re-branding debacle are forcing me to re-think that love. We use this in our sprint meetings and it is very easy to navigate. Best thing I like about this is the ability to add media directly to the board.
All-in-one product management platform & roadmap tool
What users mention about productboard See all reviews Excellent community including a slack channel with helpful tips, articles etc. Portal is an excellent idea and great for engaging users and displaying the roadmap to prospective enterprise customers. The design and UX of the app makes using ProductBoard on a daily basis super easy and enjoyable. Creating custom views that you can call up when you need to is great. It has smart features that accomplish things other products or spreadsheets never could. The ability to link and adjust different views for different audiences is very helpful.
Project Management & Time Tracking For Teams Of Any Size.
What users mention about ProWorkflow See all reviews A solid software for small ad or creative agencies that need to track projects. Easy to learn and has some good capabilities for tracking time against budget. Task Templates are a lifesaver. It is simple enough not to take up all your time but powerful enough to ensure all your information is stored and easily accessable. Offers a lot of useful and powerful functionality for managing projects including file sharing, notifications and time sheets. Love the built in messaging tool, really useful.
Helpdesk & Project Management Software - in one application
Intranet Software & Digital Workplace Solutions
What users mention about Igloo Software See all reviews The ease of use helps to win buy in from your users. Of our company is up and running with uploads, postings, blogs etc. The app is super simple to use, and integrates our global calendars, events planning tools, and other resources so perfectly for our fast-paced environment. We have tested a few different layouts and found what works best for us. I like how visitors can interact with posts and articles posted.
Service desk & IT service management
What users mention about Serviceaide See all reviews The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad. Simple and effective product, great value for the business with easy adaptation and good additives. Lastly, I really like the project workspace. It is very simple to use, looks good and with customisable lanes, I can add certain sections suited to different projects and remove them for others.
Automated IT infrastructure visualization & management tools
What users mention about Device42 See all reviews Very easy to use, great customer service and great support. Any issues I have had, Device42 has been more than willing to help resolve. Does a good job at both and the value for money is there. Support has been very helpful, development seems overworked - don’t except a quick resolution to the issues that are present. This tool helps a lot if you want to figure out the application or server dependencies. It gives a very good picture of server communication, capture all the inbound/outbound communications.
Cloud based solution to track & control IT services
What users mention about ChangeGear Service Desk See all reviews Reporting was horrible, any customization was impossible, the support from the company was horrific, slow to respond, promised everything, never delivered even when we offered to pay for things. If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product. We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use.
Accelerate Digital Adoption
What users mention about Whatfix See all reviews The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions. It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb. Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.
Modular ITSM and ITAM solution based on ITIL principles
What users mention about Canfigure See all reviews With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions. Chris has been more than supportive and quick to respond, which I appreciate. SupaDESK is great if you understand the importance of Service Delivery.
Contextual guidance for in-app support
Environmental, health and safety solution for corporations
AI-POWERED TECH SCOUTING - THE SEARCH ENGINE FOR INNOVATION
Innovation management platform for interdisciplinary teams
Idea management and rapid innovation in one platform
Idea management tool for large teams and focus groups
Idea management solution to facilitate innovation
Emerging technology scouting and real-time monitoring
AI-powered market research platform
Membership, CRM and Community Software
What users mention about VeryConnect See all reviews The blogs are popular and give our Scholars an opportunity for reflective learning. Customer support is swift and any questions we've had have been answered quickly. I will strongly recommend this company. Veryconnect system is outstanding but also their unique competitive advantages, that is something you don’t find with other software companies. Thank you CSR, you are a great leader, a great project manager, you have got a great team and a great product. Your company should the role model for other software companies.
World's Most Intuitive Qual + Quant Market Research Software
What users mention about CMNTY See all reviews I love how simple it is to customize, how responsive and helpful the customer service/ reps are, how very teachable it is. I am BEYOND excited about this platform. It is SUPER simple to use and very effective. AMAZING community platform for those looking for ease and high functionality.
Cloud-based community forum platform
What users mention about Website Toolbox See all reviews Once connecting with Website Toolbox I'm so angry for the years of frustration we have endured. The export and import were conducted in a timely manner. But where it really shines is when you have an issue or question and you need to contact support. They are always extremely courteous, helpful and do their best to assist you. It helps the client to not feel that they are the only person dealing with a specific situation and helps them leave their issues behind them. Thanks for this very useful tool.
Knowledge sharing + community engagement for expert networks
What users mention about Zapnito See all reviews It has been great being to keep up with Zapnito's development and progress with regular catch ups and feel like, as clients, we are integral to continual development. It's really easy to update our hub with content and there have been some great features like video panels that have even allowed us to share quality video content. Great value for money, when I had an issue they had amazing customer support.
All-in-one solution for growing alumni communities
What users mention about ToucanTech See all reviews Record keeping is also easy and efficient. We are absolutely delighted with the product and very happy to recommend it. Excellent product and great company to deal with. You really get to know the team and the customer support is very responsive. We can now communicate with our school and alumni audiences and involvement on our online community is growing every day. Toucan Tech's customer support and other network opportunities is excellent.
Go beyond events with the right digital ecosystem
Create your own community app. No coding required.
Event-specific CMS for Marketing and HR teams
What users mention about Localist See all reviews The integration with our event management system is great and the UX is really good. Super user-friendly and clear with labels, flexible to add your own tags/categories, etc. Pretty satisfied with it, though there's always room for improvement. Team is responsive and helpful. From administrators to calendar users, the platform is intuitive to use and offers truly useful features. Our users love the ease of expressing interest in an event and notifications in their inbox.
Online community engagement and public participation tools
All-in-one market research & consumer insight platform
Digital spaces & collaboration for nonprofits & associations
What users mention about Personify Community See all reviews Staff had a very hard time catching on to how to use the program. Due to Personify's lack of response and problem solving we lost a large amount of money. We are switching back to Daxko in November and we are all very excited to see our functionality improve and our membership numbers increase. Refunds were easy to process. I liked that we had the ability to use contact tracking through the software to notify coworkers about issues with certain customers.
A turnkey social network for advancement and engagement
What users mention about 360Alumni See all reviews I like how inviting and friendly it looks, the UX is relatively simply. It accomplishes all that we need as a small school and so much more without taking away a lot of staff time. The client success team at 360Alumni are attentive and supportive. I have a monthly call with 360Alumni team member who helps me think about how we can use the platform to achieve our goals. It has been even easier to make customizations and get tech support when needed. We have had a very positive experience with 360Alumni and hope to do so for a long time.
Increase alumni participation by 3x in one year
What users mention about Almabase See all reviews My overall experience with Almabase has been excellent. They truly want us to be satisfied with their product and are open to suggestions and ideas that we may offer to add or improve something. Product itself is super easy to use and the customer service is top-notch. Map feature is impressive and we have received great feedback from our alumni since launching recently. Ve accidentally moved by cursor more than once while scrolling and had to fix a mistake, then do what I was trying to do.
THE ONLY WEBINAR PLATFORM BUILT WITH MARKETERS IN MIND
What users mention about ON24 See all reviews We use this software to help our business promote helpful ways we can save our customers money and helpful tips and tricks they can use when thinking about fueling. I am the admin of the system for my company and i have an overall good experience with the system. My reps provide great support and my user base really likes the system. ON24's ability to integrate with our CRM and share engagement analytics is incredibly helpful from a customer support perspective. It paints a picture of what my customers are interested in.
Client satisfaction solution
What users mention about Centercode See all reviews The efficiency of Centercode is fantastic. Once people experienced it, they recognize the efficiency and great tools and options and love to make use of it. First, and foremost, the embedded customer service feature is fantastic. I also appreciate the ability to customize welcome message (HTML capable), and email templates. It is easy to respond back to them with our findings and solutions. Centercode support is extremely friendly and helpful anytime we have questions for them.
Community and membership management software
All-in-one directory & member management software
What users mention about Brilliant Directories See all reviews After having muddled through other similar software's, this one is like a breath of fresh air. Amazingly easy to use , robust, rich of features and incredible support. Brilliant Directories provides the total package when it comes to software for directories. They have the most innovative and user friendly options and features available. There are so many great features that brilliant Directories offer. I love the different themes and ideas that the Brilliant Directory provides for me and my company.
Online community platform for long-term customers
All-in-one Event & Membership Management Software Solutions
What users mention about EventBank See all reviews Excellent user support and customer service- EventBank team members supported throughout the process of setting up the event, polite and helpful. Can't wait to use it again. In addition, the event pages look great which really helps for an organization like ours that doesn't have a website yet. Software that would help use manage our events, CRM and mail marketing. Thanks to our partnership with Event Bank, we benefit from an easy to use all-in-one platform.
Web conferencing and webinars Software
What users mention about Business Hangouts See all reviews I hate the fact that sometimes it can be very slow to load things and when you use the software the video call can sometimes freeze and it can be very frustrating. I use a lot for weekly and monthly meetings with my managers. Good interface, quality of the calls good at last without doubt the best in the market. Reliable Software to conduct online events/Webinars/Conferences. A lot of features offered for a successful and satisfied webinar, on an HD video streaming.
Workplace, community & meeting rooms management software
The People Engagement® platform.
What users mention about Jostle See all reviews Its so easy to launch and train co-workers. Visually pleasant to navigate and helps create a fun corporate cultural with its social media-based style. One of the best parts i would say is the people sections, it is nice cause it allows you see everyone from your company and this is nice when you have several offices like i do. Easy to use and setup with good support from the on-boarding team and regular catch-ups over the time period. The library is a great tool with good security and functionality.
All-in-one community management and engagement platform
What users mention about Hivebrite See all reviews The possibility to integrate external content is amazing as this allow me to bring huge value to my community. One of the best features about this platform is that events, and news can be made public and used for marketing purposes. Also the built-in newsletter tool is a big advantage of this software. Throughout implementation we have been in close contact with both the management and the development teams and have felt effectively supported.
Mobile-first employee communication for large organizations
Communication and collaboration platform for teams
What users mention about Flock See all reviews One of the most useful aspects of Flock is the ability to create and engage with various different channels seamlessly. This allows for more effective and efficient communication. Sending an email following a missed message is crowding my inbox. But overall, I can't think of any serious dislikes. Flock is a great connective tool for our company. It is a streamlined platform with which we can connect with each other, which is important since we rarely meet as a group.
Employee app & portal for remote teams
What users mention about Blink See all reviews Awesome user experience. It is the best software of its kind to really link teams together. As a team Blink are brilliant. They are extremely proactive in all aspects of our relationship, from concept stage through to BAU. We are optimistic about this product, far less buggy than our last in house comm tool. Hopefully they can get notifications improved and I think everything will be groovy at that point.
A Modern Digital Workplace to keep remote teams connected.
What users mention about OnSemble See all reviews Now, I feel like I have a pretty good handle on things. If I had more time, or had things not been so jumbled when I took it over, I think our portal would look even better than it does now. I love the support we receive from them, especially all of the webinars and trainings. It really helps bridge the gap between where our portal is today and where we want it to be. Minimal training time - OnSemble is very easy for staff to adapt to. The built-in modules are amazing and help with pretty much any need we've had with our Intranet.
A mobile-first communication app for non-desktop employees
What users mention about Beekeeper See all reviews Beekeeper is a great and fun tool to connect with colleagues, share information, and communicate directly via chat. Beekeeper is easy to install and does not need a lot of explanation. We definitely improved the employee engagement in our company; in addition to that, the customer support is proactive and helpful (which helped a lot during the implementation phase). We've added fun projects to keep engagement on Beekeeper high so that our company continues to use it. It's a great tool for both employee engagement and communication. What users mention about Bluepulse See all reviews This information is helpful because we get to know what needs to be done for students to respond positively and to improve so to get constructive feedback from these evaluations. We were challenged for years with the lack of responses for our end-of-term summative evaluations that resulted in zero actions due to the lack of both quantitative and qualitative data. We are satisfied the with our implementation of Blue Course Evaluation. It has been a good value in addressing all our institutional evaluation needs.
Net Promoter Score & customer feedback collection
Local SEO for multi-location brands
Reputation management software
Survey & Feedback Software to Collect Customer Insights
More Trusted, Verified Reviews
Review generation & reputation monitoring tool
What users mention about GetMoreReviews See all reviews We are pleased with the ability to invite folks to review and grateful for those who have. We wish we could make it easier for more folks to participate. It's nice, and it boosts our reviews, which are extremely important in today's market of internet browsing to determine who you want to do business with. If someone is unhappy we find out about it so we can address it directly with the customer instead of getting a poor review.
Cloud-based customer experience management platform
What users mention about Swell CX See all reviews Ease of use and immediate results. Customer support is very helpful and want you to succeed. Swell has been a great interface to increase our reviews for our new business. The site is easy to use, the campaigns are clear and the invitations are very user friendly for our patients. Swell CX immediately solved my problem of collecting feedback and reviews. No longer a worry or lost opportunity.
Business marketing software for small businesses
What users mention about Revetize See all reviews The customer service is outstanding and I always feel like they truly value us as a client. We have also seen many great results getting more and more reviews because of Revetize. Great software for keeping in contact with your customers. The team over at Reva Ty’s is very responsive and helps with everything from small questions to uploading your customer list for you. A company is only as great as its people. From initial contact, there has been continuous communication through setup, follow-up, and follow-through with promises.
Online review & reputation management for small businesses
What users mention about Broadly See all reviews They showed me how to get more great reviews and how to make the Google Business Page the best. They would call me frequently to see if anything was improving in my business. We also like the reports each time a review is given. We share these at our morning huddles and discuss the content and how it relates to our patient care quality. Broadly’s software is super easy to use and understand. We have had great success managing our reviews - particularly any negative experiences.
Reputation & review management
All-in-one management software built for small business
What users mention about Thryv See all reviews Thryv is awesome, incredible, and it produces immediate results. After 30 years in business I am proud to say, 2019 has been our best year ever. When I first heard of thryv it was my first time hearing crm, I had no idea how useful of a tool a good crm is, after good research I went with thryv and have loved it since. The ability to administer all of our social media in one easy to use portal is outstanding.
Review marketing and management platform, white-labeled for agencies and SEOs
What users mention about Grade.us See all reviews I love the fact that it is my least expensive piece of software, but it's the one my clients like the best. We stand behind our work, but we can't address a problem that we are not aware of. By identifying displeased clients, we are often able to address their issue and avoid a negative review. Techs are great and knowledgable. SENSITIVE CONTENT HIDDEN] does an outstanding job.
The pioneer and market leader in Experience Management
Enterprise survey features without the enterprise price tag
Customer review management platform for online businesses
What users mention about Trustpilot See all reviews They have good SEO integration and well designed, modern looking plugins for your website. There customer support is fantastic and they always inform you and will walk you through any updates. I really appreciate the platform's intuitive user experience. It's simple to navigate, and the support from our Customer Support Manager is outstanding. I would recommend Trustpilot to businesses as it can be a great way to show prospective customers what you're all about on a website that is very well respected.
Review management, reputation software, feedback & webchat
What users mention about Podium See all reviews They have no hardship clauses and a no excuse policy. You will get sued for the balance of the contract. It's focused so much on user experience. Both internal users and those leaving reviews are welcomed with an experience that helps drive results. I was very happy with how easy podium was to set up and use. I have gained a lot of reviews that have helped get recognized online.
Online reputation management
What users mention about BirdEye See all reviews Customer service has been fantastic. I love the fact that we can view our reviews all in one spot and not have to go search and hunt for them on different platforms. Our business had an issue with online reputation/review management. Through years of neglecting in addressing this issue, it just piled up with more and more negative reviews. M happy to report that our experience using BirdEye has been Terrific. We are thrilled at all the feedback we have received after using this software.
QA Software for scoring (Calls/email/chat/social)
What users mention about Scorebuddy See all reviews It offers ability to have various quality set up for different teams, provides transparent information to quality team as well as to customer care specialists. Thank you for creating Scorebuddy and thank you for letting me and my team achieve operational excellence on a day-to-day basis. Its been pretty good, the best QA buddy system that we've had yet.
Performance management solution for sales & marketing calls
What users mention about CallSource See all reviews The representative is my favorite, she is encouraging and nice and I have noticed that without even trying, I am doing better because I think about it more often. Call Source has so many option to help improve productivity, training, and customer service. Very impressed with the various ways I can improve our business. When I was first introduced to the company I was super excited about all the features, the benefits and the fact that it would minimize the amount of calls that I would have to listen to.