IdeaScale vs BOSS Solutions Suite Comparison

Overview

IdeaScale is idea management software that empowers you to leverage your most valuable resource – passionate people – to...

BOSS Solutions Suite is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both cloud...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$4999.00/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(27)

5

4

3

2

1

19

6

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.6

(93)

5

4

3

2

1

57

35

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Consequently, you would think that I wouldn't be impressed by IdeaScale's offerings, but I was in for a very pleasant experience.
This tool is fantastic for fostering internal and external innovation. I think that the top down innovation model is outmoded and Ideascale is the best way to shatter it.
IdeaScale meets all my agency needs in fostering a culture of innovation. We enjoy the ease of use, features, and the wonderful customer service.

Pros

A wonderful support staff and wonderful team to work with to get the most out of this product.
Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price.
BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS.

Cons

Another platform is hard to get users to embrace... the government buys a lot of them. They die ignoble deaths.
Understanding that some are hesitant to try “new things,” my team had to be diligent in our quest to use this platform for ideation.
No channel to submit/capture unsolicited ideas.

Cons

Boss Support Central hass really helped us to manage and streamline our trouble ticket calls. It has really eased the pain of how we were doing trouble tickets before.
If I have bossdesk open for maybe an hour or so with no activity the moment I go to use it it'll freeze, refresh, and then give me an error screen.
You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features4
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Change Management
  • Collaboration Tools
  • Commenting
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract Management
  • Contractor Management
  • Custom Charts
  • Custom Forms
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Disposal Management
  • Document Storage
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Escalation Management
  • Event Logs
  • Feedback Management
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Knowledge Base Management
  • Location Tracking
  • Multi-Channel Communication
  • Online Catalog
  • Pipeline Reports
  • Problem Management
  • Procurement Management
  • Projections
  • Purchase Order Management
  • Remote Access
  • Remote Control
  • Request Assignment
  • Request Routing
  • Requisition Management
  • Rich Text Editor
  • Rules-Based Workflow
  • SLA Management
  • Secure Data Storage
  • Self Service Portal
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Tracking
  • Time & Expense Tracking
  • Timesheets
  • Widgets
  • Workflow Management
  • Total features64
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Change Management
  • Collaboration Tools
  • Commenting
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract Management
  • Contractor Management
  • Custom Charts
  • Custom Forms
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Disposal Management
  • Document Storage
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Escalation Management
  • Event Logs
  • Feedback Management
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Knowledge Base Management
  • Location Tracking
  • Multi-Channel Communication
  • Online Catalog
  • Pipeline Reports
  • Problem Management
  • Procurement Management
  • Projections
  • Purchase Order Management
  • Remote Access
  • Remote Control
  • Request Assignment
  • Request Routing
  • Requisition Management
  • Rich Text Editor
  • Rules-Based Workflow
  • SLA Management
  • Secure Data Storage
  • Self Service Portal
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Tracking
  • Time & Expense Tracking
  • Timesheets
  • Widgets
  • Workflow Management

Integrations

  • Total integrations6
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations1
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

IdeaScale vs. BOSS Solutions Suite

See how IdeaScale and BOSS Solutions Suite stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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