IdeaScale vs Centercode Comparison

Overview

IdeaScale is idea management software that empowers you to leverage your most valuable resource – passionate people – to...

Centercode is a client satisfaction solution which helps businesses manage the entire product lifecycle by capturing feedback...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$4999.00/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(27)

5

4

3

2

1

19

6

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.3

(48)

5

4

3

2

1

21

22

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Consequently, you would think that I wouldn't be impressed by IdeaScale's offerings, but I was in for a very pleasant experience.
This tool is fantastic for fostering internal and external innovation. I think that the top down innovation model is outmoded and Ideascale is the best way to shatter it.
IdeaScale meets all my agency needs in fostering a culture of innovation. We enjoy the ease of use, features, and the wonderful customer service.

Pros

The efficiency of Centercode is fantastic. Once people experienced it, they recognize the efficiency and great tools and options and love to make use of it.
First, and foremost, the embedded customer service feature is fantastic. I also appreciate the ability to customize welcome message (HTML capable), and email templates.
It is easy to respond back to them with our findings and solutions. Centercode support is extremely friendly and helpful anytime we have questions for them.

Cons

Another platform is hard to get users to embrace... the government buys a lot of them. They die ignoble deaths.
Understanding that some are hesitant to try “new things,” my team had to be diligent in our quest to use this platform for ideation.
No channel to submit/capture unsolicited ideas.

Cons

The import process is cumbersome, and does not work well with large amounts of data.
As a child of the internet age and very tech-savvy individual, I don't usually have this problem with other software.
This has led to a large reduction in negative experiences downstream after product launch.
  • Vendor responds to reviews
  • Last review20 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features4
  • API
  • Action Management
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Bug Tracking
  • Business Analysis
  • Client Portal
  • Collaboration Tools
  • Commenting
  • Content Management
  • Customer Segmentation
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Email Marketing Management
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Historical Analysis
  • Issue Management
  • Issue Tracking
  • Milestone Tracking
  • Pipeline Reports
  • Portfolio Management
  • Predictive Analytics
  • Project Management
  • Project Planning
  • Projections
  • Question Library
  • Real Time Analytics
  • Real Time Reporting
  • Reporting & Statistics
  • Self Service Portal
  • Status Reporting
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Website Management
  • Total features35
  • API
  • Action Management
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Bug Tracking
  • Business Analysis
  • Client Portal
  • Collaboration Tools
  • Commenting
  • Content Management
  • Customer Segmentation
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Email Marketing Management
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Historical Analysis
  • Issue Management
  • Issue Tracking
  • Milestone Tracking
  • Pipeline Reports
  • Portfolio Management
  • Predictive Analytics
  • Project Management
  • Project Planning
  • Projections
  • Question Library
  • Real Time Analytics
  • Real Time Reporting
  • Reporting & Statistics
  • Self Service Portal
  • Status Reporting
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Website Management

Integrations

  • Total integrations6
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

IdeaScale vs. Centercode

See how IdeaScale and Centercode stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.