IdeaScale vs ChangeGear Service Desk Comparison

Overview

IdeaScale is idea management software that empowers you to leverage your most valuable resource – passionate people – to...

ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$4999.00/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(27)

5

4

3

2

1

19

6

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.0

(49)

5

4

3

2

1

19

18

7

2

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

Pros

Consequently, you would think that I wouldn't be impressed by IdeaScale's offerings, but I was in for a very pleasant experience.
This tool is fantastic for fostering internal and external innovation. I think that the top down innovation model is outmoded and Ideascale is the best way to shatter it.
IdeaScale meets all my agency needs in fostering a culture of innovation. We enjoy the ease of use, features, and the wonderful customer service.

Pros

If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product.
Our overall experience with the software is great. The vendor is a valued business partner and is always making improvements and asking how they can be better.
Cost is very reasonable. It's is the most important determining factor to why we recommend ChangeGrear to our organization.

Cons

Another platform is hard to get users to embrace... the government buys a lot of them. They die ignoble deaths.
Understanding that some are hesitant to try “new things,” my team had to be diligent in our quest to use this platform for ideation.
No channel to submit/capture unsolicited ideas.

Cons

We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use.
It is frustrating and I do not recommend this software. The following error occurs when we open any ticket or click any ticket: ChangeGear has detected the following error.
Certain customizations you need to know what you're doing or you can do some damage.
  • Vendor responds to reviews
  • Last review20 days ago
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features4
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Auditing
  • Automatic Notifications
  • Change Management
  • Charting
  • Collaboration Tools
  • Commenting
  • Configuration Management
  • Contact History
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Dashboard Creation
  • Employee Onboarding
  • Employee Self Service
  • Forms Management
  • History Tracking
  • Incident Management
  • Knowledge Base Management
  • Pipeline Reports
  • Prioritizing
  • Problem Management
  • Projections
  • Real Time Analytics
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Task Management
  • Task Planning
  • Task Tracking
  • Third Party Integration
  • Workflow Management
  • Total features39
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Auditing
  • Automatic Notifications
  • Change Management
  • Charting
  • Collaboration Tools
  • Commenting
  • Configuration Management
  • Contact History
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Dashboard Creation
  • Employee Onboarding
  • Employee Self Service
  • Forms Management
  • History Tracking
  • Incident Management
  • Knowledge Base Management
  • Pipeline Reports
  • Prioritizing
  • Problem Management
  • Projections
  • Real Time Analytics
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Task Management
  • Task Planning
  • Task Tracking
  • Third Party Integration
  • Workflow Management

Integrations

  • Total integrations6
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations6
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

IdeaScale vs. ChangeGear Service Desk

See how IdeaScale and ChangeGear Service Desk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.