IdeaScale vs Podium Comparison

Overview

IdeaScale is idea management software that empowers you to leverage your most valuable resource – passionate people – to...

Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$4999.00/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(27)

5

4

3

2

1

19

6

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

143

48

6

3

18

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

Consequently, you would think that I wouldn't be impressed by IdeaScale's offerings, but I was in for a very pleasant experience.
This tool is fantastic for fostering internal and external innovation. I think that the top down innovation model is outmoded and Ideascale is the best way to shatter it.
IdeaScale meets all my agency needs in fostering a culture of innovation. We enjoy the ease of use, features, and the wonderful customer service.

Pros

It's focused so much on user experience. Both internal users and those leaving reviews are welcomed with an experience that helps drive results.
I was very happy with how easy podium was to set up and use. I have gained a lot of reviews that have helped get recognized online.
Their team handled the whole integration for us and now it is fully automated and harvesting reviews at a record pace. Fantastic support and dedicated account rep.

Cons

Another platform is hard to get users to embrace... the government buys a lot of them. They die ignoble deaths.
Understanding that some are hesitant to try “new things,” my team had to be diligent in our quest to use this platform for ideation.
No channel to submit/capture unsolicited ideas.

Cons

They have no hardship clauses and a no excuse policy. You will get sued for the balance of the contract.
Went through all kinds of hoops including a mandatory "screen share" by our account rep trying to keep us which made it worse. You CANNOT call or write in and cancel ever.
There is no 3-month window where you can opt out if it's not for you unless you demand one up front. The messaging features are completely redundant to what we already had on various platforms.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features4
  • API
  • Activity Dashboard
  • Chat
  • Click Tracking
  • Commenting
  • Conversion Rate Optimization
  • Customer Activity Reporting
  • Customer Experience Management
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Instant Messaging
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Location
  • Pipeline Reports
  • Prioritizing
  • Projections
  • Ratings & Reviews
  • SEO Management
  • SMS Integration
  • Social Media Integration
  • Visitor Management
  • Visual Analytics
  • Total features22
  • API
  • Activity Dashboard
  • Chat
  • Click Tracking
  • Commenting
  • Conversion Rate Optimization
  • Customer Activity Reporting
  • Customer Experience Management
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Instant Messaging
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Location
  • Pipeline Reports
  • Prioritizing
  • Projections
  • Ratings & Reviews
  • SEO Management
  • SMS Integration
  • Social Media Integration
  • Visitor Management
  • Visual Analytics

Integrations

  • Total integrations6
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations7
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

IdeaScale vs. Podium

See how IdeaScale and Podium stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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