IdeaScale vs Canfigure Comparison

Overview

IdeaScale is idea management software that empowers you to leverage your most valuable resource – passionate people – to...

Canfigure provides integrated or standalone CMDB, Asset Management, Change Management and Service Desk. The highly adaptable...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$4999.00/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$200.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(27)

5

4

3

2

1

19

6

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.8

(12)

5

4

3

2

1

9

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Consequently, you would think that I wouldn't be impressed by IdeaScale's offerings, but I was in for a very pleasant experience.
This tool is fantastic for fostering internal and external innovation. I think that the top down innovation model is outmoded and Ideascale is the best way to shatter it.
IdeaScale meets all my agency needs in fostering a culture of innovation. We enjoy the ease of use, features, and the wonderful customer service.

Pros

The users expressed their fondness of Supatools over other Asset Management tools, because of its ease of use and functionalities.
The support has been fantastic in responsiveness and answering questions about how to make the application fit our business.
Chris has been more than supportive and quick to respond, which I appreciate.

Cons

Another platform is hard to get users to embrace... the government buys a lot of them. They die ignoble deaths.
Understanding that some are hesitant to try “new things,” my team had to be diligent in our quest to use this platform for ideation.
No channel to submit/capture unsolicited ideas.

Cons

Sometimes, I could not remember the path to change and publish some templates - this is due to the extensibility of the product and my poor memory.
With any highly customizeable system, you run the risk of making things too complicated.
I am not using the reporting functionality at all and have compiled my own queries/views and dashboards. In addition the display of results in graphical format is quite limited.
  • Vendor responds to reviews
  • Last review20 days ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features4
  • API
  • Asset Management
  • Billing & Invoicing
  • Commenting
  • Configurable Workflow
  • Custom Forms
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Email Notifications
  • Event Calendar
  • Feedback Collection
  • Inventory Management
  • Inventory Tracking
  • Knowledge Base Management
  • Mobile Integration
  • Online Catalog
  • Pipeline Reports
  • Prioritizing
  • Problem Management
  • Project Notes
  • Projections
  • Ratings & Reviews
  • Self Service Portal
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Team Calendars
  • Workflow Management
  • Total features26
  • API
  • Asset Management
  • Billing & Invoicing
  • Commenting
  • Configurable Workflow
  • Custom Forms
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Email Notifications
  • Event Calendar
  • Feedback Collection
  • Inventory Management
  • Inventory Tracking
  • Knowledge Base Management
  • Mobile Integration
  • Online Catalog
  • Pipeline Reports
  • Prioritizing
  • Problem Management
  • Project Notes
  • Projections
  • Ratings & Reviews
  • Self Service Portal
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Team Calendars
  • Workflow Management

Integrations

  • Total integrations6
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

IdeaScale vs. Canfigure

See how IdeaScale and Canfigure stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.