IdeaScale vs Trustpilot Comparison

Overview

IdeaScale is idea management software that empowers you to leverage your most valuable resource – passionate people – to...

Trustpilot is a customer review management platform that helps online businesses to establish a trusted brand and connect...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$4999.00/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$299.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(27)

5

4

3

2

1

19

6

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

356

144

28

7

9

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

Consequently, you would think that I wouldn't be impressed by IdeaScale's offerings, but I was in for a very pleasant experience.
This tool is fantastic for fostering internal and external innovation. I think that the top down innovation model is outmoded and Ideascale is the best way to shatter it.
IdeaScale meets all my agency needs in fostering a culture of innovation. We enjoy the ease of use, features, and the wonderful customer service.

Pros

They have good SEO integration and well designed, modern looking plugins for your website. There customer support is fantastic and they always inform you and will walk you through any updates.
I really appreciate the platform's intuitive user experience. It's simple to navigate, and the support from our Customer Support Manager is outstanding.
I would recommend Trustpilot to businesses as it can be a great way to show prospective customers what you're all about on a website that is very well respected.

Cons

Another platform is hard to get users to embrace... the government buys a lot of them. They die ignoble deaths.
Understanding that some are hesitant to try “new things,” my team had to be diligent in our quest to use this platform for ideation.
No channel to submit/capture unsolicited ideas.

Cons

All Total AV had to do was to say that we didn't buy their product. The invoice we received from them was in the form of an email, and that email was lost when their product destroyed our computer.
The only thing that does bother me a little is that its hard to get negative ratings changed due to malicious competitors.
One the things that bothered me the most was that some of the reviews were shady and I didn't know for sure if it was the competitors trying to make the company feel bad or just a disgrunted user.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features4
  • A/B Testing
  • API
  • Assessment Management
  • Automatic Notifications
  • Commenting
  • Email Invitations & Reminders
  • Email Notifications
  • Engagement Analytics
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Monitoring
  • Pipeline Reports
  • Projections
  • Ratings & Reviews
  • Reminders
  • SEO Management
  • Social Media Integration
  • Social Network Marketing
  • Third Party Integration
  • Visual Analytics
  • Web Forms
  • Web Traffic Reporting
  • Total features20
  • A/B Testing
  • API
  • Assessment Management
  • Automatic Notifications
  • Commenting
  • Email Invitations & Reminders
  • Email Notifications
  • Engagement Analytics
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Monitoring
  • Pipeline Reports
  • Projections
  • Ratings & Reviews
  • Reminders
  • SEO Management
  • Social Media Integration
  • Social Network Marketing
  • Third Party Integration
  • Visual Analytics
  • Web Forms
  • Web Traffic Reporting

Integrations

  • Total integrations6
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations28
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

IdeaScale vs. Trustpilot

See how IdeaScale and Trustpilot stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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