IdeaScale vs Whatfix Comparison

Overview

IdeaScale is idea management software that empowers you to leverage your most valuable resource – passionate people – to...

Whatfix helps companies deliver modern and easy onboarding, effective training and better support using in-app and contextual...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$4999.00/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(27)

5

4

3

2

1

19

6

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

(58)

5

4

3

2

1

38

20

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Consequently, you would think that I wouldn't be impressed by IdeaScale's offerings, but I was in for a very pleasant experience.
This tool is fantastic for fostering internal and external innovation. I think that the top down innovation model is outmoded and Ideascale is the best way to shatter it.
IdeaScale meets all my agency needs in fostering a culture of innovation. We enjoy the ease of use, features, and the wonderful customer service.

Pros

The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions.
It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb.
Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.

Cons

Another platform is hard to get users to embrace... the government buys a lot of them. They die ignoble deaths.
Understanding that some are hesitant to try “new things,” my team had to be diligent in our quest to use this platform for ideation.
No channel to submit/capture unsolicited ideas.

Cons

The only negative I have to say is that whatfix is not catered well for bigger web apps which present the users with multiple options to complete the task they set out to do.
It's not technically a "con", but as they say, "you get what you pay for.
It is lack of analytical features. Some features is not easy to configure.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features4
  • AICC Compliance
  • API
  • Access Control
  • Action Item Tracking
  • Activity Dashboard
  • Archiving & Retention
  • Asynchronous Learning
  • Behavior Tracking
  • CRM Integration
  • Client Management
  • Commenting
  • Customer Activity Reporting
  • Customer Segmentation
  • Customizable Reporting
  • Data Import/Export
  • Employee Onboarding
  • Engagement Analytics
  • Feedback Management
  • Filtered Views
  • Interactive Content
  • Knowledge Base Management
  • Monitoring
  • Multi-Language
  • Performance Reports
  • Pipeline Reports
  • Preview Functionality
  • Projections
  • Real Time Analytics
  • Real Time Data
  • Reporting & Statistics
  • Rich Text Editor
  • Visual Analytics
  • Widgets
  • Total features30
  • AICC Compliance
  • API
  • Access Control
  • Action Item Tracking
  • Activity Dashboard
  • Archiving & Retention
  • Asynchronous Learning
  • Behavior Tracking
  • CRM Integration
  • Client Management
  • Commenting
  • Customer Activity Reporting
  • Customer Segmentation
  • Customizable Reporting
  • Data Import/Export
  • Employee Onboarding
  • Engagement Analytics
  • Feedback Management
  • Filtered Views
  • Interactive Content
  • Knowledge Base Management
  • Monitoring
  • Multi-Language
  • Performance Reports
  • Pipeline Reports
  • Preview Functionality
  • Projections
  • Real Time Analytics
  • Real Time Data
  • Reporting & Statistics
  • Rich Text Editor
  • Visual Analytics
  • Widgets

Integrations

  • Total integrations6
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations15
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

IdeaScale vs. Whatfix

See how IdeaScale and Whatfix stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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