IdeaScale Features

IdeaScale

Crowdsourced Innovation Management

4.61/5 (28 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Activity/News Feed
Approval Workflow
Change Planning
Collaboration Tools
Commenting/Notes
Discussions / Forums
Engagement Tracking
Evaluation Management
Feedback Management
Gamification
Idea Ranking
Ideation
Mind Maps
Polls/Voting
Prioritization
Projections
Status Tracking
Trend Analysis
Workflow Management
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API
Activity Dashboard
Activity Tracking
Activity/News Feed
Approval Workflow
Change Planning
Collaboration Tools
Commenting/Notes
Discussions / Forums
Engagement Tracking
Evaluation Management
Feedback Management
Gamification
Idea Ranking
Ideation
Mind Maps
Polls/Voting
Prioritization
Projections
Status Tracking
Trend Analysis
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Activity/News Feed
Approval Workflow
Change Planning
Collaboration Tools
Commenting/Notes
Discussions / Forums
Engagement Tracking
Evaluation Management
Feedback Management
Gamification
Idea Ranking
Ideation
Mind Maps
Polls/Voting
Prioritization
Projections
Status Tracking
Trend Analysis
Workflow Management
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IdeaScale Feature Reviews

23 reviewers had the following to say about IdeaScale's features:

Stephanie Watson

Share Ideas Simply and Effectively

2013-03-11

This includes having custom user fields, single sign-on, CSS customization, Facebook application, private communities, Ideascale app, 99.99% availability, campaigns, forums, comment voting, contract, community forums, custom URLs, custom development, email based access restrictions, file attachment, polling tool, profanity filter, and more.

Pros

It also includes: widgets, IP-based access restrictions, customizing status tabs, badges, leaderboard, Google Analytics and being mobile optimize

Cons

The disadvantage is that for access to more features, you need to choose a membership plan for a higher cost each month.

Source: GetApp
Helpful?   Yes   No
Read more
Lori S.

Simple to use, great for any organization

2015-12-16

Team members can access the site from their home computer or mobile device and send us ideas any time of the day.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Zaheera L.

Crowdsourcing platform

2016-11-03

Great crowdsourcing platform .. people voting and commenting . Great collaboration between teams .

Pros

Easy to use

Cons

Asked for more than 100 words

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10

Recommendations to others considering IdeaScale

No

Source: Capterra
Helpful?   Yes   No
Read more
Suresh K.

"Beautiful" is the only word that I can sum up this Software platform!

2016-04-21

We have voting, comments, sharing of links, editing the Landing page, logo addition, moderation, reports, automatic mail alerts etc. (Attachment of files is not possible in Free Version, but this is still OK for us at this stage of evaluation) We are able to test fully all the features like Leaderboard, We can run multiple campaigns, we have still to start using the other features, but we hope to mature soon and start using these and many other features.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Delraine F.

Superior Customer Service and Support!

2015-10-01

They have some nice reporting tools, and an excel data export which allows me to manipulate the data any way i need to.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Librarian (Libraries company, 201-500 employees)
Verified Reviewer

Great for crowd-sourcing input on big projects

2015-12-10

Our library system has used IdeaScale to source feedback from both staff and the public on renovation projects, and it's proved to be a useful and easy-to-manage system for gathering and organizing that input.

Pros

Helpful, easy-to-use metrics and a very cool, customizable infographic generator.

Cons

Attached images show up very small, and attached links or documents could be placed or shown more prominently.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
James P.

Verified Reviewer

Cool Product for Ideation

2015-12-17

Now, after the initial angst and the anonymity feature, we run 3 to 4 concurrent campaigns a month.

Pros

Export to Microsoft Excel Feature Privacy settings Assign Moderator Settings Easy to code

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
natalia C.

It’s just the beginning

2019-10-24

Very limited. We are just starting our development journey

Pros

gamification, employ engagement, reporting potential

Cons

No channel to submit/capture unsolicited ideas

Rating breakdown

Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Amy D.

New Usee

2019-10-24

Pros

Fedramp certification , features, government experience

Cons

Nothing to report thus far .

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Staceylyn M.

Open Nation Review

2016-11-03

Looking forward to knowing more. We have been using ideascale for almost two years. It will be great to know and learn about flexible features like the new funnels. I'm excited.

Cons

It seems more customizable than we are taking advantage of.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering IdeaScale

I'm curious to learn more.

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Insurance company, 1-10 employees)
Verified Reviewer

Talent and tech

2020-07-27

Great

Pros

The technology is feature rich, easy to use and reliable.

Cons

Although it is easy to configure, I 'd say more use of preconfigured templates could make it even easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Marcos R.

New user

2019-10-24

Looks like it’s very customizable! Looking forward to use the appropriate features for our organization!

Pros

This is a great resource to manage all innovation approaches in our organization.

Cons

I feel I haven’t used this software enough to give a fair answer on what I like the least about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Leslie D.

Grow with Ideascale!

2019-10-24

The scalability of this product is immense and we are just scratching the service on how it can impact our organization. It’s been an awesome team to work with so far!

Pros

I love that Ideascale is so passionate about helping companies reach their innovation potential. Understanding that even small ideas can have a big impact. Their network of users is amazing for collaborating and helping each other. Great community all around.

Cons

I do wish the analytics was more customizable for our organization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Greg G.

Look no further than IdeaScale for Outstanding Collaborative Software - Outstanding

2015-12-09

Consequently, you would think that I wouldn't be impressed by IdeaScale's offerings, but I was in for a very pleasant experience. I was tasked by my Agency's Leadership to develop a Leading Practices Community for the purpose of sharing efficient and effective ideas organizational wide.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
jazmine y.

Awesome Partnership!

2017-04-18

They actually- eat their own dog food -by asking clients to use their community site to post feature requests AND take action on ideas regularly.

Pros

solid, secure and flexible (enough).

Cons

we don't have the power to do everything ourselves for some things.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering IdeaScale

They usually can accommodate most anything we want to do and the few times they don't we actually appreciate it because it keeps us on a solid path.

Source: Capterra
Helpful?   Yes   No
Read more
Russell V.

Government PreBuyer/Researcher

2019-10-24

I have attended a promising demo from [SENSITIVE CONTENT HIDDEN] who did a comprehensive job.

Pros

Metrics for ideation process to commitment

Cons

Another platform is hard to get users to embrace... the government buys a lot of them. They die ignoble deaths.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Kim T.

Great product with even better customer service

2015-12-22

The best feature, however, is the customer service.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Caroline B.

First ever Crowdsourced Challenge to improve Government!

2016-01-04

After a thorough review of all crowdsourcing challenge platforms (and contemplating building our own) we selected IdeaScale to run the Fix California Challenge (http://www.innovateyourstate.org/final_fix_california_challenge_winners_announced) which resulted in over 450 ideas submitted through the online platform and privately as well as thousands of votes and comments. We set a low bar to entry since the design of the project was to encourage public participation and were overwhelmed by the quality, quantity and nature of the discourse of the community.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Director of Special Projects (Computer & Network Security company, 201-500 employees)
Verified Reviewer

Effective, Easy, Reliable

2015-12-09

With zero prior experience, I was able to customize the interface to meet some very specific needs.

Pros

Very intuitive user interface both from an administrator's perspective and for the people in the field who log on simply to vote on ideas.

Cons

Nothing major - Some of the customization processes seemed a little 'clunky' at first but once you get in sync with their way of doing things it isn't a problem. As stated above, I believe this is a good value for the money, but if you want to go beyond the basic features there is a pretty steep jump in price. Might be nice to have a 'mid-range' option as well.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Ritvij G.

Ideascale actually helps innovation

2016-11-03

This tool is fantastic for fostering internal and external innovation.

Rating breakdown

Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Interdisciplinary Scientist (Government Administration company, 10001+ employees)
Verified Reviewer

Great App, Great Service

2015-12-21

Topics range from internal office improvements to new policy implementation and the tool has been incredibly valuable for both senior leadership and the rest of the staff!

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Mark A.

Great product and great service

2015-12-21

Topics range from internal office improvements to new policy implementation and the tool has been incredibly valuable for both senior leadership and the rest of the staff!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Leeca B.

Intuitive for front end user with ability to customise look and feel

2015-12-10

IdeaScale is easy to use and intuitive for users even if they have not used it before so caters to all levels of ability to use technology.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more