IdeaScale Features

IdeaScale

Crowdsourced Innovation Management

4.62/5 (26 reviews)

IdeaScale Feature Summary

  • Unlimited communities
  • Unlimited Ideas
  • Unlimited moderators and admins
  • Unlimited Members
  • Unlimited Comments
  • Unlimited Custom Fields
  • Email and LiveChat Support
  • Email-based access restriction
  • Single Sign-on (including SAML 2.0)
  • Leaderboard & badges
  • SSL/TLS Security
  • SAS 70 Type II audited servers
  • SASAE 16 audited servers
  • Custom domain
  • Custom Statuses w/ Custom Tabs
  • CSS/Stylesheet Customization
  • Mobile Optimized and mobile apps
  • Social integration (Twitter, Facebook)
  • Read API access

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Drag & Drop Interface (143 other apps)
File Management (119 other apps)
Permission Management (166 other apps)
Projections (123 other apps)
SSL Security (119 other apps)
Search Functionality (215 other apps)
Third Party Integration (161 other apps)

Competitor Feature Comparison

API
Activity Dashboard
Brainstorming
Commenting
Pipeline Reports
Projections
Voting
Visit WebsiteCompare App
API
Activity Dashboard
Brainstorming
Commenting
Pipeline Reports
Projections
Voting
Visit WebsiteCompare App
API
Activity Dashboard
Brainstorming
Commenting
Pipeline Reports
Projections
Voting
Visit WebsiteCompare App

Mobile apps

iOS App


18 reviews

See all iPhone Apps

Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.

IdeaScale Feature Reviews

21 reviewers had the following to say about IdeaScale's features:

Stephanie Watson

Share Ideas Simply and Effectively

2013-03-11

This includes having custom user fields, single sign-on, CSS customization, Facebook application, private communities, Ideascale app, 99.99% availability, campaigns, forums, comment voting, contract, community forums, custom URLs, custom development, email based access restrictions, file attachment, polling tool, profanity filter, and more.

Pros

It also includes: widgets, IP-based access restrictions, customizing status tabs, badges, leaderboard, Google Analytics and being mobile optimize

Cons

The disadvantage is that for access to more features, you need to choose a membership plan for a higher cost each month.

Source: GetApp
Helpful?   Yes   No
Read more
Lori Snetsinger

Simple to use, great for any organization

2015-12-16

Team members can access the site from their home computer or mobile device and send us ideas any time of the day.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Zaheera Laher

Crowdsourcing platform

2016-11-03

Great crowdsourcing platform .. people voting and commenting . Great collaboration between teams .

Pros

Easy to use

Cons

Asked for more than 100 words

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10

Recommendations to others considering IdeaScale

No

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Librarian (Libraries company, 201-500 employees)
Verified Reviewer

Great for crowd-sourcing input on big projects

2015-12-10

Our library system has used IdeaScale to source feedback from both staff and the public on renovation projects, and it's proved to be a useful and easy-to-manage system for gathering and organizing that input.

Pros

Helpful, easy-to-use metrics and a very cool, customizable infographic generator.

Cons

Attached images show up very small, and attached links or documents could be placed or shown more prominently.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Leslie Drueke

Grow with Ideascale!

2019-10-24

The scalability of this product is immense and we are just scratching the service on how it can impact our organization. It’s been an awesome team to work with so far!

Pros

Their network of users is amazing for collaborating and helping each other.

Cons

I do wish the analytics was more customizable for our organization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
James Preston III

Verified Reviewer

Cool Product for Ideation

2015-12-17

Working for the Social Security Administration we use IdeaScale to engage discussion with advocacy groups in the vast Disability area.

Pros

Export to Microsoft Excel Feature Privacy settings Assign Moderator Settings Easy to code

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Suresh Khadakbhavi

"Beautiful" is the only word that I can sum up this Software platform!

2016-04-21

We have voting, comments, sharing of links, editing the Landing page, logo addition, moderation, reports, automatic mail alerts etc.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Staceylyn Machi

Open Nation Review

2016-11-03

Looking forward to knowing more. We have been using ideascale for almost two years. It will be great to know and learn about flexible features like the new funnels. I'm excited.

Cons

It seems more customizable than we are taking advantage of.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering IdeaScale

I'm curious to learn more.

Source: Capterra
Helpful?   Yes   No
Read more
Marcos Rolón

New user

2019-10-24

Looks like it’s very customizable! Looking forward to use the appropriate features for our organization!

Pros

This is a great resource to manage all innovation approaches in our organization.

Cons

I feel I haven’t used this software enough to give a fair answer on what I like the least about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Director of Special Projects (Computer & Network Security company, 201-500 employees)
Verified Reviewer

Effective, Easy, Reliable

2015-12-09

With zero prior experience, I was able to customize the interface to meet some very specific needs.

Pros

Very intuitive user interface both from an administrator's perspective and for the people in the field who log on simply to vote on ideas.

Cons

Nothing major - Some of the customization processes seemed a little 'clunky' at first but once you get in sync with their way of doing things it isn't a problem. As stated above, I believe this is a good value for the money, but if you want to go beyond the basic features there is a pretty steep jump in price. Might be nice to have a 'mid-range' option as well.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Amy D'Agostino

New Usee

2019-10-24

Pros

Fedramp certification , features, government experience

Cons

Nothing to report thus far .

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
natalia Cornwell

It’s just the beginning

2019-10-24

Very limited. We are just starting our development journey

Pros

gamification, employ engagement, reporting potential

Cons

No channel to submit/capture unsolicited ideas

Rating breakdown

Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
jazmine yearack

Awesome Partnership!

2017-04-18

They actually- eat their own dog food -by asking clients to use their community site to post feature requests AND take action on ideas regularly.

Pros

solid, secure and flexible (enough).

Cons

we don't have the power to do everything ourselves for some things.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering IdeaScale

They usually can accommodate most anything we want to do and the few times they don't we actually appreciate it because it keeps us on a solid path.

Source: Capterra
Helpful?   Yes   No
Read more
Kim Taylor

Great product with even better customer service

2015-12-22

The best feature, however, is the customer service.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Caroline Bruister

First ever Crowdsourced Challenge to improve Government!

2016-01-04

After a thorough review of all crowdsourcing challenge platforms (and contemplating building our own) we selected IdeaScale to run the Fix California Challenge (http://www.innovateyourstate.org/final_fix_california_challenge_winners_announced) which resulted in over 450 ideas submitted through the online platform and privately as well as thousands of votes and comments. We set a low bar to entry since the design of the project was to encourage public participation and were overwhelmed by the quality, quantity and nature of the discourse of the community.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Delraine Franklin

Superior Customer Service and Support!

2015-10-01

They have some nice reporting tools, and an excel data export which allows me to manipulate the data any way i need to.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Greg Gorski

Look no further than IdeaScale for Outstanding Collaborative Software - Outstanding

2015-12-09

To make a long story short, Matt showed incredible product knowledge and was essential in having a fully, functional community available in a matter of weeks.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ritvij Gautam

Ideascale actually helps innovation

2016-11-03

This tool is fantastic for fostering internal and external innovation.

Rating breakdown

Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Interdisciplinary Scientist (Government Administration company, 10001+ employees)
Verified Reviewer

Great App, Great Service

2015-12-21

Topics range from internal office improvements to new policy implementation and the tool has been incredibly valuable for both senior leadership and the rest of the staff!

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Mark Ascione

Great product and great service

2015-12-21

Topics range from internal office improvements to new policy implementation and the tool has been incredibly valuable for both senior leadership and the rest of the staff!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Leeca Blaine

Intuitive for front end user with ability to customise look and feel

2015-12-10

IdeaScale is easy to use and intuitive for users even if they have not used it before so caters to all levels of ability to use technology.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more