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Igloo Software vs ServiceNow Comparison

Overview

Igloo is a leading provider of digital workplace solutions, helping companies move beyond traditional intranets to inspiring...

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$100/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(31)

5

4

3

2

1

20

8

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.3

(50)

5

4

3

2

1

22

23

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The ease of use helps to win buy in from your users. Of our company is up and running with uploads, postings, blogs etc.
It is very very responsive to all kind of devices. Tha best option to us in the markets.
Excellent customer support and service. Great value for the money.

Pros

Cloude data and services is simply awesome. The best thing is its also supports to integrate autoCAD as well.
Building Dashboard for Customers is very easy and able to support Users with Customer Support is awesome. Tickets will be auto generated and assigned and able to track the progress easily.
We use this tool to monitor services andIt has'sProven to be useful.I like the reports it generates, and the ability to escalate. The ticketing system is especially useful.

Cons

Lack of online training to guide new employees through.
Sharing documents across different team members was ok, but the calendar feature is very poor.
Looking up for some of the employees is difficult because we are somewhat thousands employed on our company.

Cons

If you are new to service management processes, the plethora of services will leave you confused. Configure one process and explore them in and out before moving into another process.
Very disappointed with customer support, we had to wait 2 to 3 days for a response.
We've also had problems with high reloads, but that just might be par for the course.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features34
  • @mentions
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Ad hoc Query
  • Administrative Reporting
  • Agile Software Development
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Brainstorming
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Communications Calendar
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Content Library
  • Content Management
  • Content Repository
  • Contract Management
  • Cost Tracking
  • Custom Development
  • Custom Landing Pages
  • Customizable Questions
  • Data Filtering
  • Data Import
  • Data Mapping
  • Data Visualization
  • Dependency Tracking
  • Diagnostic Tools
  • Document Storage
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Employee Portal
  • Escalation Management
  • Event Management
  • Event Triggered Actions
  • Filtered Views
  • Forum / Discussion Board
  • Graphical Workflow Editor
  • Heatmap
  • IT Asset Tracking
  • IT Cost Management
  • Incident Management
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Labor Cost Reporting
  • Lifecycle Management
  • Meeting Management
  • Multi-Language
  • Multiple Projects
  • Online Forums
  • Password Management
  • Performance Management
  • Performance Reports
  • Portfolio Management
  • Prioritizing
  • Problem Management
  • Progress Tracking
  • Projections
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Request Routing
  • Resource Allocation
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • SLA Management
  • Search Functionality
  • Self Service Portal
  • Status Reporting
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Timeline Management
  • Trend Analysis
  • Vendor Management
  • Version Control
  • Widgets
  • Wiki
  • Workflow Management
  • Total features82
  • @mentions
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Ad hoc Query
  • Administrative Reporting
  • Agile Software Development
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Brainstorming
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Communications Calendar
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Content Library
  • Content Management
  • Content Repository
  • Contract Management
  • Cost Tracking
  • Custom Development
  • Custom Landing Pages
  • Customizable Questions
  • Data Filtering
  • Data Import
  • Data Mapping
  • Data Visualization
  • Dependency Tracking
  • Diagnostic Tools
  • Document Storage
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Employee Portal
  • Escalation Management
  • Event Management
  • Event Triggered Actions
  • Filtered Views
  • Forum / Discussion Board
  • Graphical Workflow Editor
  • Heatmap
  • IT Asset Tracking
  • IT Cost Management
  • Incident Management
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Labor Cost Reporting
  • Lifecycle Management
  • Meeting Management
  • Multi-Language
  • Multiple Projects
  • Online Forums
  • Password Management
  • Performance Management
  • Performance Reports
  • Portfolio Management
  • Prioritizing
  • Problem Management
  • Progress Tracking
  • Projections
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Request Routing
  • Resource Allocation
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • SLA Management
  • Search Functionality
  • Self Service Portal
  • Status Reporting
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Timeline Management
  • Trend Analysis
  • Vendor Management
  • Version Control
  • Widgets
  • Wiki
  • Workflow Management

Integrations

  • Total integrations15
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations195
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Igloo Software vs. ServiceNow

See how Igloo Software and ServiceNow stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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