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Igloo vs ServiceNow Comparison

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Good recommendations?

Overview

Switch to a cutting-edge intranet to deliver a better employee experience and build a culture free of silos. Igloo’s digital...

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

38

5

4

3

2

1

24

11

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.4

147

5

4

3

2

1

79

57

9

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

The ease of use helps to win buy in from your users. Of our company is up and running with uploads, postings, blogs etc.
It is very very responsive to all kind of devices. Tha best option to us in the markets.
Igloo has enabled us to create a more dynamic and user-friendly intranet experience for our employees. The customer experience team have been a great support and wealth of knowledge.

Pros

It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.
The best feature I liked about its workflows, the way it is implemented in a backend process for tasks, approvals , and autopopulating required fields etc are signs of great features.
Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.

Cons

The notifications are very poor. Calendar requests get lost in ether and it's not very user friendly.
I am also frustrated with the search feature and the non-existant date/time stamps. When researching past posts, I try to do keyward searches but nothing populates to suit my purpose.
Lack of online training to guide new employees through.

Cons

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.
Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review14 days ago

Key features

  • Total features57
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity/News Feed
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Automated Routing
  • Availability Management
  • Blogs
  • Brainstorming
  • CRM
  • Calendar Management
  • Calendar Sync
  • Capacity Management
  • Cataloging/Categorization
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Content Library
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Storage Management
  • Data Visualization
  • Decision Support
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Employee Database
  • Employee Directory
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • File Sharing
  • Forum / Discussion Board
  • Full Text Search
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Meeting Management
  • Mobile Access
  • Multi-Language
  • Newsletter Management
  • Online Forums
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Prioritization
  • Problem Management
  • Project Management
  • Projections
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • SEO Management
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Editing
  • Version Control
  • Widgets
  • Wiki
  • Workflow Configuration
  • Workflow Management
  • Total features66
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity/News Feed
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Automated Routing
  • Availability Management
  • Blogs
  • Brainstorming
  • CRM
  • Calendar Management
  • Calendar Sync
  • Capacity Management
  • Cataloging/Categorization
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Content Library
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Storage Management
  • Data Visualization
  • Decision Support
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Employee Database
  • Employee Directory
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • File Sharing
  • Forum / Discussion Board
  • Full Text Search
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Meeting Management
  • Mobile Access
  • Multi-Language
  • Newsletter Management
  • Online Forums
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Prioritization
  • Problem Management
  • Project Management
  • Projections
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • SEO Management
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Editing
  • Version Control
  • Widgets
  • Wiki
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations23
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrations382
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite