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Jive vs Salesforce Experience Cloud Comparison

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Overview

Jive's Interactive Intranet unites your people, information and content in a single hub for getting work done. It's a secure...

Enterprise community application that allows organizations to build communities that connect employees, customers, and partners...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

250

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.9

5

4

3

2

1

14

18

7

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
82%
would recommend this app

4.3

5

4

3

2

1

34

26

9

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Multiple phone equipment options (purchased separately with Jive) for multiple office locations. Desktop equipment is excellent with perfect connectivity and sound quality.

DW

Denis W.

There is not a lot of limitations, which makes it a great fit for my company. Also enjoy the ability to use social tools inside the program.

SO

Sasha O.

Good pricing and nice that they now have a mobile version that works well - many other intranet software platforms do not have mobile capabilities.

JB

Julia B.

Pros

Getting on the SF cloud can be a wonderful thing and a great way to create value for your clients. The ecosystem is really powerful and can be a great way to add sales.

AR

Alec R.

They truly have gotten the tools down for what is needed to provide excellent communication with your community within your company & continues to only improve on that.

AD

Ashley D.

This program is excellent for those who frequently excel to manage accounts. It's also great that the program exports to excel sheets.

JV

Justine V.

Cons

Documents uploaded show a "preview" which in many cases display the wrong fonts and mess up the design.

AR

Anonymous Reviewer

Lack of development with no major features for years. SImple expected features not native such as polls.

AR

Anonymous Reviewer

The Customer Service/Support team is pretty bad to put it lightly.

RC

Ryan C.

Cons

I've used it when it's been opened up for a LOT of users. When this happens, a lot of the details and information is lost along the way.

RS

Randy S.

The cost and bloatedness were the worst aspects for me.

CK

CHARLES K.

Segmenting off articles between an internal and external is difficult to impossible.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review19 days ago

Key features

  • Total features84
  • @mentions
  • API
  • Access Controls/Permissions
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Analytics
  • Benchmarking
  • Blogs
  • Brainstorming
  • Brand Management
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Cataloging/Categorization
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Decision Support
  • Discount Management
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Activity Monitoring
  • Employee Communities
  • Employee Database
  • Employee Directory
  • Employee Onboarding
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • Employee Recognition
  • Employee Reward Programs
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Feedback Management
  • File Management
  • File Sharing
  • Forum / Discussion Board
  • Full Text Search
  • Gamification
  • Gift Card Management
  • Goal Management
  • Group Management
  • Ideation
  • Knowledge Base Management
  • Knowledge Management
  • Loyalty Cards
  • Loyalty Program
  • Meeting Management
  • Member Directory
  • Member Portal
  • Membership Management
  • Mobile Access
  • Moderation
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Negative Feedback Management
  • Newsletter Management
  • Online Forums
  • Performance Metrics
  • Point of Sale (POS)
  • Policy Management
  • Private Network
  • Progress Tracking
  • Project Management
  • Projections
  • Promotions Management
  • Pulse Surveys
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Referral Tracking
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • SMS Marketing
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Transaction History
  • Version Control
  • Video Conferencing
  • Visual Analytics
  • Website Management
  • Wiki
  • eCommerce Management
  • Total features84
  • @mentions
  • API
  • Access Controls/Permissions
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Analytics
  • Benchmarking
  • Blogs
  • Brainstorming
  • Brand Management
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Cataloging/Categorization
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Decision Support
  • Discount Management
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Activity Monitoring
  • Employee Communities
  • Employee Database
  • Employee Directory
  • Employee Onboarding
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • Employee Recognition
  • Employee Reward Programs
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Feedback Management
  • File Management
  • File Sharing
  • Forum / Discussion Board
  • Full Text Search
  • Gamification
  • Gift Card Management
  • Goal Management
  • Group Management
  • Ideation
  • Knowledge Base Management
  • Knowledge Management
  • Loyalty Cards
  • Loyalty Program
  • Meeting Management
  • Member Directory
  • Member Portal
  • Membership Management
  • Mobile Access
  • Moderation
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Negative Feedback Management
  • Newsletter Management
  • Online Forums
  • Performance Metrics
  • Point of Sale (POS)
  • Policy Management
  • Private Network
  • Progress Tracking
  • Project Management
  • Projections
  • Promotions Management
  • Pulse Surveys
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Referral Tracking
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • SMS Marketing
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Transaction History
  • Version Control
  • Video Conferencing
  • Visual Analytics
  • Website Management
  • Wiki
  • eCommerce Management

Integrations

  • Total integrations49
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Zapier
  • Zendesk
  • Total integrations8
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Zapier
  • Zendesk