Jive vs RingCentral Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Robert F. DeYoung

Decent product hamstrung by bottom-barrel customer service.

2017-10-18

Increased functionality relative to our old provider, Jive.

Pros

Functionality is decent, and covers most of what my business wanted in terms of flexibility and convenience.

Cons

The support is absolutely unacceptable. Transitioning was a major pain, and involved the RC team not adhering to the schedule we agreed on, resulting in my business losing phone coverage and having to scramble. The sales people are competent, but once they have your money you get shoveled through to people who are difficult to communicate with and aren't very interested in anything other than getting you off the phone as quickly as possible. Don't expect any follow-through at all once you're no longer physically on the phone with them, and get ready to be transferred and put on hold without notice. If you go with these guys anyway, make sure to record the name of everyone you speak with, so you can at least call out who's responsible for your bad service when you send through your inevitable complaints.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
RingCentral Reviews
RingCentral
A Complete Business Cloud Phone System Solution
Read more
Amanda Cowin

Great for when you are on the go

2018-02-06

Can make calls from anywhere, and still appears as though I'm in the office.

Pros

There is never any down time or connectivity issues. Theres not a lot of steps, very easy to use and no lag.

Cons

The price is a draw back, but its better than Jive. It does feel a tad overwhelming at first, because of all the option and features available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
RingCentral Reviews
RingCentral
A Complete Business Cloud Phone System Solution
Read more