Jive Features

The UX/UI for the end user is very good. I conduct training for all of our new hires and they find it easy to use and navigate. Several different options allow for some customization of "places" and the admin console is quite robust in terms of permissions, email notifications, and news feed structure. The free mobile app functions as a great extension of the web app. They seem to be on the verge of greatness in terms of fine-tuning what they current offer and expanding into new features.

When we first started using Jive about 3 years ago, the customer service was pretty good, but since it was acquired, the new focus seems to be less on keeping their previously good customer service and more on pushing current customers to upgrade (and spend more money). While they may still be transitioning due to the acquisition, I get the sense that Jive could be really great only if they stop treating their customers like prospects with a lot of extra money in their budgets to spend on upgrades and consultant fees, and start providing the same level of customer service.

Used for an internal company site, Jive is a simple, user-friendly tool to allow employees to easily collaborate and communicate in their work and other initiatives. I've also found it's very handy for the sharing of documents, and the ability to limit visibility of those documents where necessary is a definite plus.

There is not much to dislike once you get used to it, which doesn't take long. The only place in which I've found it can be a little buggy is my personal feed of updates I'm following in my inbox, which does not always mark items as read when I want it to.

It's quite easy to upload content to Jive, and I find it useful for finding individuals in my organization

This system quickly becomes a mess without proper governance. It's highly open-ended, which can be great, but in a large organization the system can quickly become loaded with content and it's hard to find what you need quickly, and to know if it's up-to-date. I find the alerts a bit clunky as well.

Simple to manage hosted VoIP system, almost no downtime since the time i have signed up, billing remains consistent. I can do just about everything i need to do from the dashboard.

The Customer Service/Support team is pretty bad to put it lightly. Anytime i've had to put in a support ticket it always takes at least 12 hours to get any kind of response. I've put in a few tickets that could have easily been answered via email, but they insist on calling. If I wanted to talk to the support team, i would have called them instead of emailing. If that isn't bad enough, most of the time you have to go through 3 or 4 different people before you get to someone that can actually help you.

Good search function. Well laid out structure. Excellent Office integration for file control

terrible support. Extracting data is hard/slow. Lack of development with no major features for years. SImple expected features not native such as polls. Very little third party add-in support

I am able to communicate and control our internal voip system masterfully.

It had a bit of a learning curve setting it up and is not user friendly when assigning user permissions

3rd party company varieties to add-on, UI, and customer service

Search engine

When I started using this I saw the fact that you could link anything to anything from a search function. e.g. Post a blog and in their link it to a page for from a page link to a discussion. Then with the outlook plugin, you could have discussions directly from outlook and it had nice integration with word and excel.

At the time when I was using the default space/area setting was the social media one where I found having a document opening in the first-page work much better for most people.

Jive offers our firm an easy and convenient means of communication, documentation, and support. The platform has a lot of different features for page setups.

It does require a bit of a learning curve to put the website together. It does also require some thought on the creator's behalf as to how to provide easy access to the users.

Social Collaboration

Managing Documents

can connect and collaborate with my team and other teams easily and build central location to search for any knowledge base we need.

some adding and plugins has issues and not working as expected, the middleware servers for the addons are not stable

Quick and easy contract (service) purchase and install. Reasonable pricing cost. Multiple phone equipment options (purchased separately with Jive) for multiple office locations. Desktop equipment is excellent with perfect connectivity and sound quality. Any questions we have raised are answered professionally and quickly.

It seems odd to have desktop phones after 100 percent service via individual hand held phones. JIVE, however, solves that issue.

Enabled use away from the office and made it easy to be able to call between staff members. Forwarding phones at click of a button

Reporting features werent fantastic on call duration and to what numbers.. The remote phone feature worked great sometimes and not on others

The file sharing and types of file you can upload is good, for example pdf files can be viewed directly in the page without downloading it, the control of groups and content it can be created per section and security for it is good.

The mobile app is not friendly, comparing it with other major players there are lots of missing features, is not easy to use sometimes. I did not like it very much.

The one thing Jive does well is offer very simple tools to folks who don't know how to use the internet. Simple tools for create a blog post, discussion, upload a document are offered through the UI, but that's where the Pros end.

Simple upfront UI compromises most everything else. For example, adding a link to a page, even if you go to HTML and add the code to pop it in a new window, Jive strips it out. Styling on the backend vs front end is a mess. Documents uploaded show a "preview" which in many cases display the wrong fonts and mess up the design. For all the standard web tech available and alternate tools that solve all these problems, Jive should be avoided.

-The dashboard is easy to navigate -Onboarding was very straight forward -Sales team was great and very accommodating -Spam protection! -Got to keep my numbers from other company

-Took a few days to fix a problem with my sign up, and needed to be passed to 2 other people to fix it.

Gamification encouraged users to share knowledge for a while, provided a central knowledge base too.

Search wasn't useful, hard to find info in it. Interface is a little confusing and could be frustrating.

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Jive is a very good intranet solution. It has a lot of customizations and options for LDAP and advanced user sync. This makes auto provisioning on new users based on AD/SSO easy. The customization options gives you high level of flexibility. The tiles provided are good

The extensions and plugins needs to improve. Tile customization in vanilla is very less. The complicated architecture of the product makes it difficult to configure. Limited access to company administrators on the hosted and cloud models

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Clunky, quirky, user interface navigation is really not intuitive. Hard to download files, hard to move a file, elements are named differently so a "folder" is a "category" and you can not nest them. "Move" does not move a file in a space only to other spaces. Most users try it then quit due to high learning curve and quirkiness.

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