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KBase for Outlook vs Vivantio Comparison

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Overview

A knowledge base that runs completely in an Exchange public folder. No extra windows. Works with all versions of MS Outlook....

Using the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$60/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$42/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5

4

3

2

1

77

61

24

3

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Not enoughreviews yet

Pros

Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received.
It also is a great tool for workflow and asset management. We have been able to assign incident tickets effortlessly to other members of the team.
Definitely recommend for service desks looking to provide a more stable and quality service to their customers.

Cons

Not enoughreviews yet

Cons

For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA.
One downside is that each person who actions the change must choose who does the next action, and if anyone forgets no tasks are assigned to anyone.
Some basic features are missing such as being able to read and write information from emails.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features7
  • API
  • Account Alerts
  • Activity Dashboard
  • Alerts / Escalation
  • Applications Management
  • Asset Tracking
  • Audit Management
  • Authentication
  • Automated Routing
  • Automated Scheduling
  • Availability Management
  • CMDB
  • CRM
  • Capacity Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard Creation
  • Data Synchronization
  • Distribution Management
  • Drag & Drop
  • Email Management
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Event Scheduling
  • Event Tracking
  • Event Triggered Actions
  • Forecasting
  • Full Text Search
  • HIPAA Compliant
  • HR Management
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Indexing
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Management
  • Lifecycle Management
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Company
  • Multi-Location
  • Onboarding
  • Online Catalog
  • Online Forums
  • Partner Portal
  • Performance Metrics
  • Problem Management
  • Procurement Management
  • Progress Tracking
  • Project Management
  • Queue Management
  • Real Time Analytics
  • Release Management
  • Remote Access/Control
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Text Editing
  • Third Party Integrations
  • Usage Tracking/Analytics
  • WYSIWYG Editor
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features96
  • API
  • Account Alerts
  • Activity Dashboard
  • Alerts / Escalation
  • Applications Management
  • Asset Tracking
  • Audit Management
  • Authentication
  • Automated Routing
  • Automated Scheduling
  • Availability Management
  • CMDB
  • CRM
  • Capacity Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard Creation
  • Data Synchronization
  • Distribution Management
  • Drag & Drop
  • Email Management
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Event Scheduling
  • Event Tracking
  • Event Triggered Actions
  • Forecasting
  • Full Text Search
  • HIPAA Compliant
  • HR Management
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Indexing
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Management
  • Lifecycle Management
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Company
  • Multi-Location
  • Onboarding
  • Online Catalog
  • Online Forums
  • Partner Portal
  • Performance Metrics
  • Problem Management
  • Procurement Management
  • Progress Tracking
  • Project Management
  • Queue Management
  • Real Time Analytics
  • Release Management
  • Remote Access/Control
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Text Editing
  • Third Party Integrations
  • Usage Tracking/Analytics
  • WYSIWYG Editor
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrationsN/A
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations5
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

KBase for Outlook vs. Vivantio

See how KBase for Outlook and Vivantio stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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