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livepro Features

Features Summary

Functionality

4.6

/5

155

Total features

56

3 categories

livepro features

API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Cataloging/Categorization
Categorization/Grouping

Common features of Collaboration software

@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Assignment Management
Brainstorming

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Pricing options
Free plan
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Free trial

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Contenders comparison

Functionality

4.6

/5

155

Price starts from

ic-pricetag

No pricing info

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Total Features

56

Unique features

  • Content Library

  • Self-Learning

  • Real Time Reporting

  • Customizable Forms

Functionality

4.6

/5

22K

Price starts from

0

Per month

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Total Features

78

Features in Common

21

Unique features

  • Project Planning/Scheduling

  • Remote Support

  • Audio Calls

  • Testing/QA Management

Functionality

4.6

/5

12.5K

Price starts from

6.99

Per month

learn more

Total Features

69

Features in Common

16

Unique features

  • Email Management

  • Data Visualization

  • Room Booking

  • File Sharing

Common livepro comparisons

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Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Livepro makes it easy to create and manage knowledge content

Reviewed 2 months ago

Any time that I have spoken with someone from Livepro, I know that I am in great hands. The team are super approachable and are always happy to help me troubleshoot what ever problem I have had. [SENSITIVE CONTENT] and the team also listen to our experiences as users and are always looking for ways that they can help us uplift our knowledge practices. They do this through their regular workshops as well as taking on our feedback and bringing in new features.

Pros

I've been using LivePro for about 18 months as a knowledge author and 3 1/2 years as a user before that. It's more than just a knowledge management tool that delivers articles to users. It's a tool that we use across many areas of the business that enables our users to access knowledge easily and in ways that suits them. Many of our users are phone based and it's important that they can access the...

Cons

There is a little bit of a learning curve to the types of content that are more complex than a document note, but they are well worth exploring. The search results can get a little clunky if you don't regularly maintain your results to ensure that they stay effective.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Elevating the Customer Experience Journey for Knowledge Content

Reviewed 2 years ago

Using livepro enables us to provide a single source of truth for multiple stakeholders - from internal business units and departments to external clients. The ability to easily customise the platform to suit the client's needs and desires makes the role of Knowledge Management such a joy to be involved with. The response from the end-user is always positive and they actively want to use the platform because they love the experience and journey that is provided to ensure that they can follow the process from start to finish in a simple, yet effective way.

Pros

I was introduced to livepro when I joined my current place of work approximately a year ago and since then have fallen in love with the platform. Livepro provides the means to have a single source of truth available to all employees but in a fun and engaging way. The following shows the key reasons why livepro is the best KMS platform on the market at the moment: 1. Easy to use: The platform is very...

Cons

Some things that could be added or improved are: Reporting: The reporting functions are being improved, but having the ability to pull data reports on user selections from a Rocket Tool will be a huge boon to call reviews for quality metrics measuring, and the use of the KMS by the end-user; Checklists: The ability to add a checklist selection within an article or rocket tool for an end-user to confirm completion of a process or task would also be valuable resource; JavaScript support: This function is currently disabled for security, but the ability to incorporate jsqueries would be amazing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A Great Step Forward

Reviewed 3 years ago

To ensure our organization has the right answer, quickly, every time for whoever their customer is. It has been a great step forward towards this and the support crew from the initial trainers to CSR and the rest have been great to deal with and very responsive.

Pros

The ease of use is the main thing I like about the software, creating the knowledge objects, updating information, reverting, training team members, searching for information, reporting, quizzes are all very easy to use.

Cons

There is not much and they points I have highlighted they are already working on to fix like people being able to edit their own profile.

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  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software for call centres

Reviewed 4 years ago

It's been a great tool to consolidate knowledge across many clinics and to make it very quick and easy for our booking agents to find the right (and up to date) information for our customers.

Pros

Ease of use. If you can use word you can use Livepro to quickly create and manage your content and make it easily accessible for your users. If you have a basic understanding of html and css you can make it go futher but this isn't necessary. The ability to tailor access levels for different types of users (eg admins or end users) is also great. Ongoing support is also exceptional and also great to have access to a community of livepro admins that we all learn from and help each other out.

Cons

Only minor issues I've noticed because I can be pedantic - but these were all quickly resolved by the support team. My only issue is that it can be a little fussy in applying some formatting - ie depends on how the formatting was applied in the first place to text as to how it can be modified. So sometime you just need to clear the formating and re-apply it. But this is a minor issue compared with some of the other problems I've encountered on other systems.

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  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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livepro in an excellent KMS that fits comfortably into our contact centre environment.

Reviewed 4 years ago

livepro has deliverable a number of operational benefits in the contact centres it has been implemented, notably a reduction of AHT and QA improvement. livepro can also we attributed with a reduction in training time and an increase in employee satisfaction.

Pros

livepro has been designed with the user in mind, CSRs in the contact centre space can locate the information they require quickly and efficiently making livepro a central feature in the delivery of a quality customer experience. The article types and styling offers the perfect blend of ready to use with total customisation and authors can easily curate and publish content especially when quick updates are required. Also, the announcement feature is excellent - its done wonders in eliminating email fatigue.

Cons

I would love to see more filtering options for administrators who have access to view multiple accounts/ categories.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Industry leading knowledge management system

Reviewed 4 years ago

A user friendly system that allows all customer service agents to access a single point of truth easily and in a format that helps them answer the call clearly and accurately. The benefits of this is getting someone a clear and correct answer with no impact to the customer service interaction.

Pros

LivePro always put the user and customer at the centre of their business. This means new enhancements are always exciting as you see them constantly improving the system. They are always open to feedback and when you raise a good suggestion you see it almost immediately in their roadmap for development.

Cons

I would like to see some more reporting outputs. We can currently pull the data we want and analyse it , but it would be great if more pre canned report.

Overall Rating
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  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The only knowledge management platform worth looking at

Reviewed 4 years ago

Massive productivity gains and improved quality

Pros

This platform delivers answers, not knowledge articles. Easy to use, heaps of features like quizzes, announcements, decision trees and more. The WISIWIG editor takes no time to learn and within minutes you have up to date answers that have built in timers to notify you when to review them. Agent feedback that kicks off workflows so you know what you need to tweak or add. Outstanding platform.

Cons

Tagging knowledge can sometimes be a little annoying and an auto-categorisation and suggested tags feature would be handy

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent cloud-based application that makes our lives easier

Reviewed 4 years ago

All information I need to find is easily accessible. With a couple of keywords on the search I can find everything I'm looking for.

Pros

It's really easy to use, very intuitive, with excellent search tools and reports. And every time I had any difficulties, their support team was very helpful.

Cons

There are some features that I think it would be nice to have, but with the constant upgrades and enhancements they make I'm sure it won't take too long to get all the improvements I wish for.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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livepro review

Reviewed 3 years ago
Pros

livepro is so easy to use and very intuitive for both the front end user and the back end administrator. livepro has a vast range of difference functionalities which helps the business support and engage with it's staff members. livepro really has been the one source of truth for us and has helped us build a solid relationship with our front end users.

Cons

Setting up scopes/roles/users can be a little difficult. There are a number of various different tick boxes you have to remember to tick, missing just one tick box can have a negative impact on the users access.

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  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Knowledge & Vision

Reviewed 2 years ago

Providing a simplistic end-user experience to enable access to the required information, knowledge, and reporting is key to our success. Livepro provides an easy-to-use administration and build/ architecture interface. This enables us to create, curate, and design the platform the way we need it to best support our business needs without having to rely on complicated development coding, etc. The simple...

Pros

Versatility - Livepro is a highly versatile platform that is ever-evolving to exceed current and future needs in a quickly evolving digital world. Agile - moving quickly in the market place to ensure simple interfacing and excellent end-user experience

Cons

There is little to dislike, this is mainly due to the rapid pace the platform maintains to ensure it is market-leading and driving best practice operation.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Livepro review

Reviewed 4 years ago

Livepro has helped me with a wide range of customer inquiries ranging from dealing with different types of callers to answering the most unique, difficult and unusual questions. It has helped make my job easier knowing I've got a powerful piece of knowledge that's there to ensure that I do my job to the pest of my ability. Overall, Livepro is an amazing source of information and I'd definitely recommend it to other people. Keep up the great work Livepro.! :)

Pros

Livepro is an amazing source of knowledge that helps me (CSR) with the process of answering customer inquiries. From the beginning of my role, I was introduced to Livepro an straight away I was relieved to know that there is such a helpful tool that will be a click away for whenever I need any help or reassurance about all different kinds of questions. What I love most about Livepro is the ability to use the search function and the use of key words to locate a wide range of helpful articles, and most of all, Livepro is very convenient.

Cons

Apart from all great things I could say about Livepro, there's still some minor flows that could be improved in Livepro to better the use/experience even more. These flows includes things like, key words, article titles, updates and link navigation. What I mean from this is, sometimes CSRs would search up a specific key word to try and locate a specific article but if the title of that article does not match the key word then it makes it i bit harder and takes a bit linger to find what you're looking for (specially for new CSRs). Updates to some articles are a bit slow and sometimes clicking a link (likes shared outside of Livepro) does not always take you to the link URL, most the times it takes you to Livepro homepage, so this might be worth having a look at.

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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As easy to administrate as to use!

Reviewed 2 years ago

LivePro has really changed the way our branch operates and from implementation through to our current content review project, we've felt supported every step of the way. Our staff rely on LivePro to do their jobs effectively and I can't imagine another product being so fit for purpose.

Pros

The great thing about LivePro is how easy it is to author and administrate content. We use it throughout a number of departments within the organisation, each with their own set of authors, publishers and users. Training up new authors is incredibly easy and allows for great flexibility in ramping up our knowledge management as needed for projects, etc. Our staff use the system every day and find it as effective for obtaining quick bits of information as it is for following complex step-by-step procedures. The support is also incredible and we've found the team to be incredibly responsive to all of our needs.

Cons

It's difficult to think of ways in which the software could improve, because it meets our needs so well. We have suggested some additional options in process layout such as mind maps / workflow diagrams which we expect may be implemented in future, but in the meantime we're incredibly happy with the functionality and features available.

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This is how you do it!

Reviewed 2 years ago

LivePro makes our job so easy to perform. All our information is there, ready to be accessed by those who need it, with ease and simplicity. With LivePro, you don't need to know the info, just how to find it, and it's as easy as a search.

Pros

It's super easy to find info, search just works. I love all the options to deliver info and it really helps to be able to quiz staff on items.

Cons

Sometimes formatting is a little wonky and it would be nice to be able to print items out (on the rare occasion we need to) and for them to look normal.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One of the best CMS with a useful feedback feature

Reviewed 2 years ago
Pros

I've used several knowledge management software within 9 years of my career in technical writing and knowledge management. Out of all of these, livepro is my favorite for a number of reasons: 1. Ease of use - It didn't take me a long time to learn how to use it as the functionalities are pretty straightforward. 2. Feedback - With the software that I tried in the past, the company either employs email or separate software to handle the users' feedback. With livepro, this functionality is already integrated into the software. This makes feedback management a lot easier to handle. 3. Reporting - The Reports section is quite useful as well. Data extraction is simple and there are different types of information that you may download, which makes data analysis and report creation a breeze.

Cons

I think something that they can improve on, if possible, is to have the following 1. an option to upload a screenshot when submitting a feedback. 2. an option to add a tick box button to the articles 3. an option to generate reports on livepro users

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  • Likelihood to recommend10/10

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A Fantastic tool for a Customer Service Centre!

Reviewed 2 years ago

Livepro has given us the opportunity to create an amazing knowledge based system that all our Customer Service Officers regularly rave about! Since offering the Open Access version to the whole of Council we are also getting rave reviews from other departments too. There are so many ways to make the information on the page easy to read with the use of accordions, anchors, tables. Thoroughly recommend this product!

Pros

Such an easy, user friendly system with a variety of templates and editing tools available. Particularly like the accordion and anchors which make the scripting pages so user friendly. Integrates well with our phone system (Purecloud) So easy to search and find pages and the ability to add keywords. Tech Support team are extremely helpful and friendly. Quizzes are a fantastic training tool as is the ability to insert 'how to' videos to the page.

Cons

Not a Con but a suggestion.....Would be great to offer a 'find and replace' function

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  • Likelihood to recommend10/10

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Great knowledge management resource for a central source of truth

Reviewed 3 years ago

Before becoming an administrator, I was a user. Since becoming an administrator I have learnt so many tips and tricks to help knowledge become easier to read, understand, and nicer to look at. Knowing what my team wants and needs from the system has helped me develop knowledge to help make their jobs easier, and now that I have received additional training I feel inspired, excited and more confident in using the system to make knowledge objects even easier to find and use. Knowledge and learning goes hand in hand, so hopefully it increases their professional development too.

Pros

Relatively user friendly and now I can use rockets and reporting to help my manager in her role too. I also learnt that resources can be updated rather than a new resource being uploaded, this will make my life so much easier.

Cons

I wish there was a feature to bulk archive. And also to look at what resources are linked to what knowledge object to review if they are still relevant or need to be updated.

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  • Likelihood to recommend10/10

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Delivers on all promises. Easy to use, quick answers, never goes down, is my most important system

Reviewed 4 years ago

First time resolution improvement Reduced handling time by 30% Training and induction time reduction from 6 was to 1 week Faster time to productivity for new customer support staff Back office processing and compliance areas significantly reduced handling times and accuracy by have step by step guidance to complete tasks. Audits were much easier to pass

Pros

The system seamlessly combines functionality to ensure I am informed, can find knowledge quickly and service my customers with absolute confidence. Announcements, guidance, reporting, work instructions, training. Livepro has actually been better than we expected before implementation. It's rare to have a system that overachieves expectations.

Cons

Honestly it is hard to say. Maybe when the buttons with words changed to icons it took a couple of days to get used to it.

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  • Likelihood to recommend10/10

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An engaging platform for all skill levels

Reviewed 2 years ago
Pros

Customisation, Livepro allows you to customise with your own custom assets (Built in CSS and HTML) allowing the platform to evolve with your company, by creating unique, engaging experiences. The platform's customisation doesn't end with the look and feel of the site, it also allows integration with a growing number of services allowing us to reach users when, and how they need.

Cons

There are few things to dislike when using Livepro, however some future additions I would like to see are... - Highlighted tracked changes added to the version history (with collaborators) - Improved resources storage (files, images etc.) for uploading of screenshots - Mobile app and larger mobile compatibility

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  • Ease of use
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  • Likelihood to recommend10/10

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Made life for our call centre so much easier!

Reviewed 2 years ago
Pros

The search features make it easy to find content and the option to have content available at different levels of authority make it convenient to host processes at a basic level (such as a Customer Service Officer) and for a senior level (such as a Team Leader), and ensure that the senior processes are not visible to the basic levels. Some of the tools, like the 'Rocket', are super user friendly for complex processes that have multiple outcomes with different end processes.

Cons

Some of the functionalities for an admin user can take a bit of time to get used to as it has some little quirks, however the team at Livepro are very helpful to assist with any issues you find and always welcome feedback for improvements!

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  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Simple to use for the end user and author.

Reviewed 4 years ago
Pros

I am passionate about staff having the tools to do their job and I feel that one of the most powerful tools in a customer facing environment is accurate and up to date resources. Customers want the answer now, but it has to be the right answer and Livepro is ideal in allowing this this due to its living document nature. Great for sending out announcements to staff. Handy for quick, neat creation of documentation. Encourages a collaborative approach to knowledge management.

Cons

No real cons, every software has "wants" I guess, but pretty happy at present. Would be good to be able to get visibility of links in to a document.

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livepro Knowledge Management software is perfect for OMNI Channel Customer service delivery support

Reviewed 4 years ago
Pros

livepro supports customer service consultants and customers in their moment of need, by easy to access and find information, no matter what level of competency the user is at. Additionally it has great tools such as Compass that can help customer service agents or customers resolve customer service needs through following simple logic paths. The ability to utilise API's for online support, and ChatBot support means that it is a contemporary solution, that will allow a staged KM deployment starting with full service support across Customer Service Agents and moving to Online, Mobile and Chatbot.

Cons

Not many issues with the software, particularly as recent releases have improved the ability to support audit through workflow tools.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Highly recommend Livepro

Reviewed 2 years ago

Livepro has been a breath of fresh air to our organisation. By implementing Livepro we have seen a large increase in first call resolution, reduced training timeframes for customer service staff and the overall knowledge that our team has access to has been invaluable. With one source of truth, It’s quick and easy to use and effortless to update knowledge. The staff are all friendly and the support has been amazing.

Pros

The announcement function has been invaluable with getting information out quickly and accurately to all staff. With excellent reporting capabilities and search tools all information is easily accessible and has been instrumental in us being able to see what further information is required to be added.

Cons

Would love for it to have a dictionary when you spell words incorrectly

Vendor response

Thank you Maree for a wonderful review!

Overall Rating
  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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livepro has allowed me to create and share extensive knowledge and achieve great performance.

Reviewed 4 years ago

Increased efficiency, higher quality, higher staff satisfaction and engagement.

Pros

The accessibility, user-friendliness and intuitive design make livepro one of the most easy to use cloud systems available. The edit interface uses a straight-forward WYSIWG editor which allows anybody to easily and quickly create knowledge articles. livepro also allows the creation of templates to keep all knowledge articles consistent and easy for staff to understand and use.

Cons

As an administrator, I am unable to filter feedback items lodged by staff into the different categories they were provided from.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great system for training and team updates

Reviewed 2 years ago
Pros

I update the team on a very regular basis using livepro. The software is easy to use and has a lot of great features. I like how announcements can be re-launched, people can easily leave feedback on pages and it is simple to select which group the page needs to be shared with. Reporting on announcement visibility is also a useful feature.

Cons

A lot of the keyboard shortcuts are the same as in e.g. MS office, however it would be great it images could be copied and pasted directly into the page without having to upload the image file into the database first.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Livepro Review

Reviewed 4 years ago

[SENSITIVE CONTENT HIDDEN] from Livepro is great to deal with and very helpful. This system has made a big difference to our team. Its a lot easier to store and search for information now.

Pros

Easy to use. Good options for displaying information. I like the work instructions and quizes.

Cons

It can be a bit fiddly to format, particularly the accordian boxes. It can also be quite manually intensive and time consuming to change categories and templates. If you change a template you have to manually update it in every single item. It you change the categories you have to then manually re-categorise every single item.