livepro Features

livepro

Knowledge management system

4.79/5 (131 reviews)

livepro Feature Summary

  • Cataloging/Categorization
  • Collaboration
  • Data Management
  • Decision Tree
  • Discussion Boards
  • Knowledge Base Management
  • Knowledge Management

Competitor Feature Comparison

API
Auto-Responders
Automatic Notifications
Categorization
Configurable Workflow
Content Management
Customizable Categories
Document Management
Document Templates
Duplicate Detection
Feedback Collection
Feedback Management
Full Text Search
Knowledge Base Management
Reporting & Statistics
Search Functionality
Secure Data Storage
Self Service Portal
Single Sign On
Template Management
Version Control
Workflow Management
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API
Auto-Responders
Automatic Notifications
Categorization
Configurable Workflow
Content Management
Customizable Categories
Document Management
Document Templates
Duplicate Detection
Feedback Collection
Feedback Management
Full Text Search
Knowledge Base Management
Reporting & Statistics
Search Functionality
Secure Data Storage
Self Service Portal
Single Sign On
Template Management
Version Control
Workflow Management
Visit WebsiteCompare App
API
Auto-Responders
Automatic Notifications
Categorization
Configurable Workflow
Content Management
Customizable Categories
Document Management
Document Templates
Duplicate Detection
Feedback Collection
Feedback Management
Full Text Search
Knowledge Base Management
Reporting & Statistics
Search Functionality
Secure Data Storage
Self Service Portal
Single Sign On
Template Management
Version Control
Workflow Management
Visit WebsiteCompare App

livepro Feature Reviews

25 reviewers had the following to say about livepro's features:

Pete Iannetta

Feature rich, user focused, highly reliable

2020-06-18

Excellent product experience, excellent relationship experience. The company are hungry for feedback and suggestions, and actively look at how they can be brought to life. The support is highly available and responsive, and the product roadmap gives us assurance that the product will grow with us to meet our emerging needs.

Pros

Central storage of process and work flows, real-time notifications, content management, flexible licensing options and very easy to configure and use

Cons

There's nothing I really "dislike" but would like to see more done to support BCP situations where the product is unavailable (which is rare)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Emily Rapovska

Easy to navigate and very user friendly.

2018-07-20

Pros

- Easy to Navigate - Search function is very user friendly and searches for all key words or closest to word

Cons

Worked in super for 10 years and out of all the Knowledge management tools I have used this one is by far the most user friendly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Sharon Johnson

Wonderful program! It is already helping staff get answers quickly.

2018-07-30

It is a simple one touch answer system. Reducing the incidental interuptions between staff in the office.

Pros

Search function is quick and easy.

Cons

Formatting in document notes could be updated with more tools to enable quicker editing/creation Haven't had enough time since implementation to identify any other negatives.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Luke Davies

Great KMS platform

2018-09-04

It is well designed and makes getting to answers quickly and accurately.

Pros

The platform is deployed within days, is easy to use, and our client's are fully engaged when using the product.

Cons

We have not had any issues voiced by out client's on using the livepro platform

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Darrell King

Easy to use and great team to work with.

2019-02-27

Pros

Our agents love the minimum click to answers in search and the feedback option.

Cons

There was nothing that to think of. It was well received by everyone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Government Administration company, 1001-5000 employees)

Simple to use for the end user and author.

2018-06-22

Pros

Encourages a collaborative approach to knowledge management.

Cons

Would be good to be able to get visibility of links in to a document.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kelvin Davis

User Friendly and Flexible

2018-08-01

Pros

Able to house a range of activities such as quizzes/

Cons

Some people find the search function can be confusing at first until you understand how it works

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Greg Mestroni

Very intuitive. It was up and running quickly with a high level of usage easily established.

2018-06-27

Pros

There are a number of features that support gathering knowledge from the heads of subject matter experts and empowering the wider team with that detail and other necessary information in a controlled and manageable single source of truth.

Cons

It would be useful to have more granular control over the distribution, access and responsibility of action regarding document feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Sarah Marsden

Livepro is a lifesaver!

2018-06-20

Prior to purchasing this software our pages were long and confusing, Livepro has enabled us to break these pages down which makes finding the information much easier!

Pros

Great support and access to a useful forum & community.

Cons

The recent update has removed our quiz documents from the Quiz section - this is however being looked into and Administrators are able to view them via a report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Greg Lovett

An ideal product for any workplace that requires a centralised and well-rounded KM system.

2018-07-23

Pros

Its usability as a platform is very good. The general ease of the system and its layout make it efficient and aesthetically it works really well.

Cons

The reporting needs more functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Igor Diamantino

Excellent cloud-based application that makes our lives easier

2018-07-12

With a couple of keywords on the search I can find everything I'm looking for.

Pros

It's really easy to use, very intuitive, with excellent search tools and reports.

Cons

There are some features that I think it would be nice to have, but with the constant upgrades and enhancements they make I'm sure it won't take too long to get all the improvements I wish for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tyran Lechner

A breeze to use

2018-09-20

Pros

I'm a relatively new user of livepro but found the system to be easy to navigate and intuitive to use. The search function delivers results very quickly and the quizzes are an engaging and interactive way to complete training.

Cons

It would be good if we got notifications when our feedback is updated or acknowledged.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sabih Javed

Impress you customers with livepro

2018-12-13

Pros

livepro is a perfect customer experience management tool that lets you offer superior customer services to your customers by offering them with instant answers to their queries.

Cons

Otherwise it is a great tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Myf Richardson

Most Intuitive System I've Used

2018-08-09

Pros

Ease of Use - The functionality makes it amazingly easy to create and manage content.

Cons

I'm yet to find any cons. Even if I did, livepro are so approachable and open to any feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashlea Livingstone

Great Product

2019-06-07

Pros

Livepro is user friendly and super easy for staff to navigate.

Cons

Within our organisation we view some livepro documents on mobile phones, there is no mobile app so this can be difficult to use for some things.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Maree Bice

Highly recommend Livepro

2020-04-16

By implementing Livepro we have seen a large increase in first call resolution, reduced training timeframes for customer service staff and the overall knowledge that our team has access to has been invaluable.

Pros

With excellent reporting capabilities and search tools all information is easily accessible and has been instrumental in us being able to see what further information is required to be added.

Cons

Would love for it to have a dictionary when you spell words incorrectly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from livepro Knowledge Management


Thank you Maree for a wonderful review!

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Louis Dupe

livepro Knowledge Management software is perfect for OMNI Channel Customer service delivery support

2018-07-30

Pros

The ability to utilise API's for online support, and ChatBot support means that it is a contemporary solution, that will allow a staged KM deployment starting with full service support across Customer Service Agents and moving to Online, Mobile and Chatbot.

Cons

Not many issues with the software, particularly as recent releases have improved the ability to support audit through workflow tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Alvin Lin

Livepro review

2020-06-17

Pros

-ease of use, navigation, dissemination of information -able to share updates and store and access information by many users effectively

Cons

-the UI is very functional but can be improved (no specific criticism)

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeannette Flynn

It makes everyone an "Instant Expert" of your business.

2018-12-20

Amazing !

Pros

You never have to worry about non-compliance ever again It provides great reporting - making those weekly or monthly reports easy to create and more importantly allowing you to make decision fast.

Cons

Wish more businesses used it - it will make life easier for internal teams that rely on having the latest and most accurate information to make critical decisions fast.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Glenn Raphael

Overall a great support tool for our network of consultants.

2018-07-19

Pros

Push notifications are a great tool to reduce emails.

Cons

Autofill can't be tabbed through via keystrokes, still need to use mouse. Otherwise serves most of our business needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jessica Strong

Great tool to have while on a phones shift, also great for new staff.

2018-08-13

Great tool to have, we've needed this for a while!

Pros

Easy to access & view information needed, great tool for training staff.

Cons

Sometimes can be hard to search- but this is dependent on information added and what I am searching (usually abbreviations).

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Brent Ruthven

Industry leading knowledge management system

2018-07-30

A user friendly system that allows all customer service agents to access a single point of truth easily and in a format that helps them answer the call clearly and accurately.

Pros

LivePro always put the user and customer at the centre of their business. This means new enhancements are always exciting as you see them constantly improving the system. They are always open to feedback and when you raise a good suggestion you see it almost immediately in their roadmap for development.

Cons

I would like to see some more reporting outputs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Casey Lees

livepro is Amazing!

2019-08-08

As well as an easy way to maintain and author information!

Pros

The search functionality makes it incredibly easy to find the information you are looking for.

Cons

There isn’t really any that pop to mind. All pros!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
PATRICK CONLON

Livepro Review - ME

2018-08-08

Pros

The consultants that I assist with leading find it easy to access information that they require to communicate in a time manner in a timely manner.

Cons

The flexibility of the interface allows for adaptation for our every changing industry

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarah Marsden

A Fantastic tool for a Customer Service Centre!

2020-08-25

Since offering the Open Access version to the whole of Council we are also getting rave reviews from other departments too.

Pros

Particularly like the accordion and anchors which make the scripting pages so user friendly. Integrates well with our phone system (Purecloud) So easy to search and find pages and the ability to add keywords.

Cons

Not a Con but a suggestion.....Would be great to offer a 'find and replace' function

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more