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MiCollab

Mobile-first enterprise collaboration tool

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MiCollab Pricing, Features, Reviews and Alternatives

MiCollab product overview

What is MiCollab?

MiCollab is a mobile-first, communication suite from Mitel that provides employees with a real-time collaboration experience that is consistent and mirrored across all devices. The application allows users to connect by voice, video, messaging, and audio conferencing to keep up with projects and stay connected with colleagues, whether in the office, at home or on the go.

Key benefits of using MiCollab

MiCollab facilitates access to the knowledge, insights, and experiences of team members, allowing for higher quality, and more timely business decisions.

Access the same phone and collaboration tools and features while on the go, and seamlessly transition from the office to the road without missing an interaction.

MiCollab provides enhanced communications and productivity with integration to business applications such as Outlook, Lotus Notes, IBM Sametime, and Google.

A collaborative workspace allows users to assign and track items to ensure tasks are accomplished before their due date.

Create collaborative meetings on the fly by choosing participants, sending invitations, and
launching a real-time meeting via audio, chat or video conferencing.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk

MiCollab features

Functionality

3.9

/5

15
Total Features20 5 categories

Most valued features by users

Collaboration Tools
Document Management
Contact Management
Calendar Management
Voice Mail
Two-Way Audio & Video
Communication Management
Meeting Management

Functionality contenders

MiCollab users reviews

Overall rating

3.9

/5

15

Positive reviews

60%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.43/10
Rating distribution

5

4

3

2

1

5

4

5

1

0

Pros
We use mitel phones and software in our office, and for the most part, the phones are rock solid. They work well, good audio quality and work well with my headset.

DL

David L.

All of the features like seeing if someone is on a call or in a meeting, conferencing in, transferring, and being able to customize your profile make this a great software for our company.

AR

Anonymous Reviewer

We have Mitel phones and this client integrates seamlessly with them. I like the Exchange calendar integration with the dynamic statuses.

DS

Dominic S.

Cons
We stopped using the software after a strange issue showed up on Windows 10 where it would cause CPU to spike indefinitely, killing laptop batteries.

DL

David L.

Everything must be done via a 'partner' even though we pay yearly to receive product updates. This is the only vendor that refuses customers to download the licensed software directly.

AR

Anonymous Reviewer

It has always been the largest complaint I get from users. It's not very intuitive and requires far too much follow up training of users.

Daniel C.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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MiCollab: All the features, none of the hassle!

Reviewed 3 years ago

Very easy to deploy. Very easy to train staff on. We have some staff who don't even need to touch their deskphone anymore! Really love this software.

Pros

You can search by first name in the corporate directory. You can easily add a list of people to the home section to see their phone status. Contacts, call history, and voicemail are all easily accessible in the app.

Cons

Calendar integration could be a lot better. We use G Suite and while the basic integration works ok, I'd love to be able to set more advanced statuses based on my meetings.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Master your availability with MiCollab

Reviewed 3 years ago

I have selected the product for purchase and have been using it for about seven years together with other Mitel solutions.

Pros

MiCollab enables employees to master their own availability. Wish to choose when to receive phonecalls on your desk phone and when on your mobile? Redirect calls to a co-worker when you are unavailable? Change your status based on your calendar, schedule or location? You name it, the software can help you accomplish it. It integrates with Outlook so it can recognize who's calling, and you can look up your collegues in the employee directory. You can even set up a conference call with multiple attendees if you are an advanced user. Clients are available for a wide range of platforms: Windows, macOS, Android, IOS and Web.

Cons

The user interface design is not very intuitive. You need to get used to it since it does not really follow Windows interface design standards. Also, some features are not available on all platforms. There is a new Windows client available which is much more user friendly, but it lacks some features like programming the buttons of a Mitel desk phone. Room for improvement is how Mitel handles it customers. We do not get direct access to the software. Everything must be done via a 'partner' even though we pay yearly to receive product updates. This is the only vendor that refuses customers to download the licensed software directly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Decent Software with Potential

Reviewed 4 months ago

My overall experience with MiCollab has been decent. If a few features can be fixed, the product would be excellent. I would be very happy if the iPhone application would allow for calls to come in without it being open on my screen. Since I have been using the product for less than six months, I will continue to explore all the features it offers.

Pros

I liked the ease of use and user friendly interface the most. The controls are large and easy to see such as the number keyboard. I use MiCollab on my computer for telework during the pandemic. I also uses the application on my iPhone 8 which allows me to step away from my computer and still be able to take calls. The system is straight forward when answering, placing, and transferring calls. I also enjoy exploring new features when I have time.

Cons

I have experienced a number of problems when using MiCollab, particularly the app on my iPhone 8. To be fair, I’m not sure if this is related to the software on my implementation of it though. I will not be alerted to incoming calls unless I have the app open on my phone. Additionally, calls sometimes come through late and I will be unable to answer the call in time. These problems ,while frustrating, are thankfully rare and avoidable as long as I keep the application open.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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overall it is a fair product from Mitel

Reviewed 3 years ago
Pros

Very good features especially for the employees who work from home or travelling.

Cons

As an administrator, i don't like much. As micollab client is configured on the micollab, the micollab is no as consistent as expected. This make the administrator to re-configure micollab some times.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nice addition to our phone system

Reviewed 3 years ago
Pros

MiCollab allows users to manage their phone from their desktop, including listening to voicemails. Additionally I love that it allows the user to see the status of other users. It integrates with the Outlook calendar and will note if a user is in a meeting, on the phone, etc. Users can customize their setting as to their status too (ie: in a certain office, on vacation, etc.). We also love the chat feature. Lastly, our reception answers phones for 3 offices. The MiCollab has been a great addition to the front desk process. Now just about any one in our office can run the front desk using MiCollab.

Cons

There is a bit of setting up and customizing that needs to be done. We have to dial 9 for an outside line. We needed to have that added to our contacts and incoming calls so the user could click and automatically call those numbers.

MiCollab FAQs and common questions

MiCollab has the following typical customers:
Large Enterprises, Mid Size Business


MiCollab supports the following languages:
German, Polish, Danish, Chinese (Simplified), Portuguese, Italian, Dutch, French, Swedish, Finnish, Chinese (Traditional), Spanish, Norwegian (Bokmal), English


MiCollab supports the following devices:
Android, iPhone, iPad


No, MiCollab does not have an API available.


MiCollab integrates with the following applications:
Microsoft Outlook, Google Workspace


MiCollab offers the following support options:
Phone Support, Email/Help Desk

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