MiCollab Pricing, Features, Reviews and Alternatives

You can search by first name in the corporate directory. You can easily add a list of people to the home section to see their phone status. Contacts, call history, and voicemail are all easily accessible in the app.

Calendar integration could be a lot better. We use G Suite and while the basic integration works ok, I'd love to be able to set more advanced statuses based on my meetings.

MiCollab enables employees to master their own availability. Wish to choose when to receive phonecalls on your desk phone and when on your mobile? Redirect calls to a co-worker when you are unavailable? Change your status based on your calendar, schedule or location? You name it, the software can help you accomplish it. It integrates with Outlook so it can recognize who's calling, and you can look up your collegues in the employee directory. You can even set up a conference call with multiple attendees if you are an advanced user. Clients are available for a wide range of platforms: Windows, macOS, Android, IOS and Web.

The user interface design is not very intuitive. You need to get used to it since it does not really follow Windows interface design standards. Also, some features are not available on all platforms. There is a new Windows client available which is much more user friendly, but it lacks some features like programming the buttons of a Mitel desk phone. Room for improvement is how Mitel handles it customers. We do not get direct access to the software. Everything must be done via a 'partner' even though we pay yearly to receive product updates. This is the only vendor that refuses customers to download the licensed software directly.

I liked the ease of use and user friendly interface the most. The controls are large and easy to see such as the number keyboard. I use MiCollab on my computer for telework during the pandemic. I also uses the application on my iPhone 8 which allows me to step away from my computer and still be able to take calls. The system is straight forward when answering, placing, and transferring calls. I also enjoy exploring new features when I have time.

I have experienced a number of problems when using MiCollab, particularly the app on my iPhone 8. To be fair, I’m not sure if this is related to the software on my implementation of it though. I will not be alerted to incoming calls unless I have the app open on my phone. Additionally, calls sometimes come through late and I will be unable to answer the call in time. These problems ,while frustrating, are thankfully rare and avoidable as long as I keep the application open.

Mitel MiCollab is a one-stop Communication platform. It's amazing to use and very easy. This is a multifunctional tool for everyone.

There are times that the tool lags and is a bit slow- but I guess with every update of the Application it fixes the bug and the slowness.

Very good features especially for the employees who work from home or travelling.

As an administrator, i don't like much. As micollab client is configured on the micollab, the micollab is no as consistent as expected. This make the administrator to re-configure micollab some times.