MiCollab Reviews

You can search by first name in the corporate directory. You can easily add a list of people to the home section to see their phone status. Contacts, call history, and voicemail are all easily accessible in the app.

Calendar integration could be a lot better. We use G Suite and while the basic integration works ok, I'd love to be able to set more advanced statuses based on my meetings.

MiCollab enables employees to master their own availability. Wish to choose when to receive phonecalls on your desk phone and when on your mobile? Redirect calls to a co-worker when you are unavailable? Change your status based on your calendar, schedule or location? You name it, the software can help you accomplish it. It integrates with Outlook so it can recognize who's calling, and you can look up your collegues in the employee directory. You can even set up a conference call with multiple attendees if you are an advanced user. Clients are available for a wide range of platforms: Windows, macOS, Android, IOS and Web.

The user interface design is not very intuitive. You need to get used to it since it does not really follow Windows interface design standards. Also, some features are not available on all platforms. There is a new Windows client available which is much more user friendly, but it lacks some features like programming the buttons of a Mitel desk phone. Room for improvement is how Mitel handles it customers. We do not get direct access to the software. Everything must be done via a 'partner' even though we pay yearly to receive product updates. This is the only vendor that refuses customers to download the licensed software directly.

I liked the ease of use and user friendly interface the most. The controls are large and easy to see such as the number keyboard. I use MiCollab on my computer for telework during the pandemic. I also uses the application on my iPhone 8 which allows me to step away from my computer and still be able to take calls. The system is straight forward when answering, placing, and transferring calls. I also enjoy exploring new features when I have time.

I have experienced a number of problems when using MiCollab, particularly the app on my iPhone 8. To be fair, I’m not sure if this is related to the software on my implementation of it though. I will not be alerted to incoming calls unless I have the app open on my phone. Additionally, calls sometimes come through late and I will be unable to answer the call in time. These problems ,while frustrating, are thankfully rare and avoidable as long as I keep the application open.

Mitel MiCollab is a one-stop Communication platform. It's amazing to use and very easy. This is a multifunctional tool for everyone.

There are times that the tool lags and is a bit slow- but I guess with every update of the Application it fixes the bug and the slowness.

Very good features especially for the employees who work from home or travelling.

As an administrator, i don't like much. As micollab client is configured on the micollab, the micollab is no as consistent as expected. This make the administrator to re-configure micollab some times.

We use mitel phones and software in our office, and for the most part, the phones are rock solid. They work well, good audio quality and work well with my headset

We stopped using the software after a strange issue showed up on Windows 10 where it would cause CPU to spike indefinitely, killing laptop batteries. I think that has been resolved now, but it went on for so long, we switched to another chat client.

We have Mitel phones and this client integrates seamlessly with them. I like the Exchange calendar integration with the dynamic statuses.

We're not able to create permanent chat rooms in the software that team members are assigned to or are able to sign into. We have to manually start a chat with one team member and then invite additional team members to it.

The overall function of it is easy to use. There are plenty of options for make busy and the ability to check on other callers and stats.

You can only call out one line, there is no way to use more than one line at a time which is extremely difficult in a call center atmosphere which requires you to make multiple calls at once. It requires having to hang up and call back which is tedious.

MiCollab allows users to manage their phone from their desktop, including listening to voicemails. Additionally I love that it allows the user to see the status of other users. It integrates with the Outlook calendar and will note if a user is in a meeting, on the phone, etc. Users can customize their setting as to their status too (ie: in a certain office, on vacation, etc.). We also love the chat feature. Lastly, our reception answers phones for 3 offices. The MiCollab has been a great addition to the front desk process. Now just about any one in our office can run the front desk using MiCollab.

There is a bit of setting up and customizing that needs to be done. We have to dial 9 for an outside line. We needed to have that added to our contacts and incoming calls so the user could click and automatically call those numbers.

I love all of the features that they make available. As an admin setup for new users is very straight forward.

I wish their video chat feature allowed for more than just Vidyo. Vidyo is an awful video chat system.

Very easy to use and very straight forward. I use this software daily and have yet to have an issue. You can initiate calls, setup and/or start conference calls, even text chat with others on the same VoIP system. Combined with the Mitel phone system, this is very powerful software.

Nothing. I have yet to find a flaw on this software.

I like the ability to listen to voicemail and access call records online rather than on the phone itself.

I think that it is slightly difficult to use at first. It takes some time to understand the skills and features of the phone.

Good value and multiple tracking functions for sales reps. Ability to coach on calls is always a plus.

Inconsistant call logging when coupled with Salesforce. Drops calls quite a bit. Wish it had more ways top customize.

The thing I like the most about this product is the IM feature as well as its general functionality. It is very simple and easy to use

The thing I like the least about this program is that I believe it may be a little too simple. New features and functionalities could easy be added to make this program a lot more useful

I like that it connects the office pretty well in allowing others to set statuses that are visible to the entire office.

I don't like the user-friendliness of the product. It has always been the largest complaint I get from users. It's not very intuitive and requires far too much follow up training of users.

It has everything at your fingertips to make calling or chatting with someone very simple. All of the features like seeing if someone is on a call or in a meeting, conferencing in, transferring, and being able to customize your profile make this a great software for our company. The integration with Salesforce is also a plus.

Not much to dislike about this software but I wish we were able to integrate it with Outlook. We may be able to, it's just not as easy to get started unlike Skype for Business which is already a Microsoft product.