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Mikogo vs GoToAssist Comparison

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Overview

Mikogo is an easy-to-use free screen sharing solution that provides a fast and secure solution for web conferencing, online...

Category Leaders

GoToAssist is a remote support software that offers solutions for both SMBs as well as enterprises looking to provide advanced...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

69

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

5

4

3

2

1

11

8

5

3

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
50%
would recommend this app

5

4

3

2

1

78

50

7

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

I love all the features and ease of use. The best part of Mikogo is that even a novice computer user can use Mikogo with ease.
Mikogo is good software, because I used it when I first started using it. Mikogo also has very good functionality.
My overall experience has been great, giving me lightning fast capability to remotely share my screen.

Pros

The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session.
I used this software for years and have seen it through many different variations but it definitely remains my favourite. Its ease of use and complex features are made functional and fun to use.
The chat function is pretty nice and all the other features are working fine.

Cons

I cancelled minutes after it auto-renewed and they refuse to refund the renewal fee. They are basically strong-arming customers into an extra year of subscription.
Very bad support, basically non-existent. Often could not connect to client computers.
The invited end user onboarding is a bit confusing and many of my clients would struggle to join a conference.

Cons

The fact that it keeps running in the background is quite insecure, no wonder why a lot of scammers use it.
The only downside I see is the limited phone support capabilities.
Getting people with no internet or very low internet experience can be stressful.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features32
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Annotations
  • Asset Tracking
  • Attendee Management
  • Audit Management
  • Board Meetings
  • Brainstorming
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Committee Meetings
  • Communication Management
  • Conferencing
  • Configuration Management
  • Customizable Branding
  • Desktop / Browser Sharing
  • Diagnostic Tools
  • Electronic Hand Raising
  • File Sharing
  • File Transfer
  • IT Asset Management
  • Incident Management
  • Interaction Tracking
  • Internal Meetings
  • Invitation Management
  • Knowledge Base Management
  • Knowledge Management
  • Legislative Meetings
  • Meeting Preparation Tools
  • Mobile Screen Sharing
  • Multi-Participant Screen Sharing
  • On-Demand Webcasting
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Problem Management
  • Project Management
  • Real-Time Chat
  • Recording
  • Release Management
  • Remote Access/Control
  • Scheduling
  • Screen Recording
  • Screen Sharing
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Surveys & Feedback
  • Third Party Integrations
  • Two-Factor Authentication
  • Video Conferencing
  • Workflow Configuration
  • Total features30
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Annotations
  • Asset Tracking
  • Attendee Management
  • Audit Management
  • Board Meetings
  • Brainstorming
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Committee Meetings
  • Communication Management
  • Conferencing
  • Configuration Management
  • Customizable Branding
  • Desktop / Browser Sharing
  • Diagnostic Tools
  • Electronic Hand Raising
  • File Sharing
  • File Transfer
  • IT Asset Management
  • Incident Management
  • Interaction Tracking
  • Internal Meetings
  • Invitation Management
  • Knowledge Base Management
  • Knowledge Management
  • Legislative Meetings
  • Meeting Preparation Tools
  • Mobile Screen Sharing
  • Multi-Participant Screen Sharing
  • On-Demand Webcasting
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Problem Management
  • Project Management
  • Real-Time Chat
  • Recording
  • Release Management
  • Remote Access/Control
  • Scheduling
  • Screen Recording
  • Screen Sharing
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Surveys & Feedback
  • Third Party Integrations
  • Two-Factor Authentication
  • Video Conferencing
  • Workflow Configuration

Integrations

  • Total integrations1
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations13
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk