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Mikogo vs LogMeIn Rescue Comparison

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Overview

Mikogo is an easy-to-use free screen sharing solution that provides a fast and secure solution for web conferencing, online...

Category Leaders

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

149

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

5

4

3

2

1

11

8

5

3

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
50%
would recommend this app

5

4

3

2

1

89

41

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I love all the features and ease of use. The best part of Mikogo is that even a novice computer user can use Mikogo with ease.

DO

Dave O.

Mikogo is good software, because I used it when I first started using it. Mikogo also has very good functionality.

CB

Cheikh B.

My overall experience has been great, giving me lightning fast capability to remotely share my screen.

AR

Anonymous Reviewer

Pros

It is really an amazing experience, it made our life very easy and customers really loved the option to have icon on their desktops that they just double click on it to ask for support.

AR

Anonymous Reviewer

There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

JP

Jed P.

This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.

NR

Nathanial R.

Cons

I cancelled minutes after it auto-renewed and they refuse to refund the renewal fee. They are basically strong-arming customers into an extra year of subscription.

PC

Patricia C.

Very bad support, basically non-existent. Often could not connect to client computers.

BB

Brad B.

The invited end user onboarding is a bit confusing and many of my clients would struggle to join a conference.

MK

Matthew K.

Cons

The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases.

JM

Jenna M.

Wish LMI vetted these groups more to stop giving their image a bad name.

AB

Aren B.

A lot of bugs that makes it difficult to control.

ML

Marissa L.

  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review13 days ago

Key features

  • Total features31
  • API
  • Alerts / Escalation
  • Annotations
  • Asset Tracking
  • Attendee Management
  • Audit Management
  • Automatic Call Distribution
  • Availability Management
  • Blended Call Center
  • Brainstorming
  • Call Logging
  • Call Recording
  • Campaign Management
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Configuration Management
  • Contract/License Management
  • Customizable Branding
  • Desktop / Browser Sharing
  • Diagnostic Tools
  • Electronic Hand Raising
  • Electronic Signature
  • Email Management
  • Employee Activity Monitoring
  • File Sharing
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Internal Meetings
  • Live Chat
  • Meeting Management
  • Meeting Preparation Tools
  • Mobile Screen Sharing
  • Multi-Channel Communication
  • Multi-Participant Screen Sharing
  • On-Demand Webcasting
  • Predictive Dialer
  • Presentation Streaming
  • Presentation Tools
  • Presenter Control Management
  • Private Chat
  • Problem Management
  • Project Management
  • Queue Management
  • Real Time Screen Sharing
  • Real-Time Chat
  • Recording
  • Release Management
  • Remote Access/Control
  • Remote Support
  • Reporting/Analytics
  • Scheduling
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Screen Sharing
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Softphone
  • Surveys & Feedback
  • Targeted / Locked Screen Sharing
  • Task Management
  • Third Party Integrations
  • Time Zone Tracking
  • Two-Way Audio & Video
  • Unattended Access
  • Video Chat
  • Video Conferencing
  • Video Support
  • Total features61
  • API
  • Alerts / Escalation
  • Annotations
  • Asset Tracking
  • Attendee Management
  • Audit Management
  • Automatic Call Distribution
  • Availability Management
  • Blended Call Center
  • Brainstorming
  • Call Logging
  • Call Recording
  • Campaign Management
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Configuration Management
  • Contract/License Management
  • Customizable Branding
  • Desktop / Browser Sharing
  • Diagnostic Tools
  • Electronic Hand Raising
  • Electronic Signature
  • Email Management
  • Employee Activity Monitoring
  • File Sharing
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Internal Meetings
  • Live Chat
  • Meeting Management
  • Meeting Preparation Tools
  • Mobile Screen Sharing
  • Multi-Channel Communication
  • Multi-Participant Screen Sharing
  • On-Demand Webcasting
  • Predictive Dialer
  • Presentation Streaming
  • Presentation Tools
  • Presenter Control Management
  • Private Chat
  • Problem Management
  • Project Management
  • Queue Management
  • Real Time Screen Sharing
  • Real-Time Chat
  • Recording
  • Release Management
  • Remote Access/Control
  • Remote Support
  • Reporting/Analytics
  • Scheduling
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Screen Sharing
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Softphone
  • Surveys & Feedback
  • Targeted / Locked Screen Sharing
  • Task Management
  • Third Party Integrations
  • Time Zone Tracking
  • Two-Way Audio & Video
  • Unattended Access
  • Video Chat
  • Video Conferencing
  • Video Support

Integrations

  • Total integrations1
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Zapier
  • Zendesk
  • Total integrations27
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Zapier
  • Zendesk