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Milvus
5
257
4
36
3
4
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT management system and help desk solution
Table of Contents
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Milvus - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: May 2026
Milvus overview
What is Milvus?
Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.
Milvus's IT asset management solution allows users to generate a list of client devices, view real-time terminal statuses, and access full device information. Devices can be added and removed as necessary from a remote location through the remote access feature. Alerts are generated automatically for device variables being monitored including RAM, disk storage, temperature, and more. Users can also manage asset life cycles, software licenses, asset locations, link monitoring, and remote file transfer.
The help desk functionality of Milvus includes multi-channel support for chat, phone, web, email, and in-app support requests. Users can manage tickets, link duplicate tickets together, and support multiple customers at the same time. SLAs are managed automatically with ticket prioritization and contract management tools to configure service contracts. Milvus also integrates with Bom Controle, allowing users to automate the sending of monthly customer invoices.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Streamlined daily task management
Enhanced IT process oversight
Inconsistent remote access performance
Milvus’s user interface
Milvus review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.7
Ease of use
4.8
Customer support
4.7
Reviews sentiment
What do users say about Milvus?
Reviewers indicate Milvus offers an intuitive interface, efficient ticket and call management, and comprehensive inventory control, which help streamline IT workflows and daily operations. They find the platform easy to use, with practical automation, helpful reporting, and useful remote access, making it suitable for both technical and non-technical staff. Most appreciate its centralized approach and the ability to customize processes to fit team needs.
They report some limitations in customization, occasional slowness, and a learning curve for advanced features. Some mention areas for improvement in mobile functionality, reporting flexibility, and remote access stability, but feel these do not compromise overall usability.
Select to learn more
Who uses Milvus?
Based on 298 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Milvus's key features
Most critical features, based on insights from Milvus users:
All Milvus features
Features rating:
Milvus alternatives
Milvus
Starting from
35
/user
Per month
SysAid
Starting from
No pricing info
Zoho Desk
Starting from
9
/user
Per month
Freshservice
Starting from
19
/user
Per month
Milvus pricing
Value for money rating:
Starting from
35
/user
Per month
User opinions about Milvus price and value
Value for money rating:
Milvus integrations (1)
Integrations rated by users
We looked at 298 user reviews to identify which products are mentioned as Milvus integrations and how users feel about them.
Integration rating: 4.7 (19)
Integration rating: 5.0 (5)
“Zurverfügungstellung Reports aus den vorhandenen Daten anhand der M365 Technologie sowie einfache Anpassbarkeit bzw Erweiterung”
“Lakehouse pointing to DB”
Christoph D.
Head of Project Management Office
Integration rating: 4.5 (4)
“This is assisting us with KB article integration and creating SOPs for previous issues.”
“To generate the Image prompts and Video/Action prompts on the go.”
Joe M.
IT Support Specialist II
Integration rating: 3.5 (4)
“Sistema deixa muito a desejar para proposta comerciais e personalizações.”
Rennan S.
Gestor de TI
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“typeform was able to update my crm well.”
Victoria H.
Campus Director and Admissions
Milvus customer support
What do users say about Milvus customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Milvus customer support.
Widely noted by reviewers, Milvus support is fast, attentive, and consistently resolves issues efficiently when contacted.
A significant portion of users appreciate the helpful guidance during implementation and ongoing willingness to assist with questions or problems.
A small group of reviewers mention occasional delays in response times or receiving generic answers, especially for more technical issues.
Support options
Training options
Milvus FAQs
Milvus has the following typical customers:
Small Business, Large Enterprises, Freelancers, Mid-size Business
These products have better value for money
Q. Does Milvus support mobile devices?
Milvus supports the following devices:
iPhone, Android, iPad
Q. What level of support does Milvus offer?
Milvus offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base
