Neat Reviews

I have never ever come across such a flawless experience. Their clean webpage, the efficiency of opening a bank account, the security entailed in it, the professionalism of their compliance, and most of all their exceptional service. You can reply to generic emails they send you, you can contact them on the webpage with any question and they will be there for you. They will get back to you with links and solutions etc. Again, their service is amazing and I am sure anyone will be extremely satisfied working with them. they have a deal with stripe where new startups don't pay stripe fees.

I haven't explored thier integrations yet. Once I do I will update.

Thank you for submitting a review! We are very happy to hear that you are enjoying Neat! Awesome to know you are utilizing our features and are enjoying the Neat experience!

I love the fact that it can scan double-sided documents without any more effort than single-sided documents. The fact you can scan a variety of sizes from checks, regular paper, to business cards is amazing. It doesn't take much desk space, which is a major plus. It's been helping keep our office organized and help save the planet so that we don't have to keep drawers full of papers, we can scan, recycle, and move on.

There's nothing I don't like about it. Like all other pieces of technology, you may have errors, but those are easy to fix with a re-scan or a simple reboot.

Thank you so much for writing a review! We are glad to hear that you have been staying Neat with us! Keeping you rganized is our goal. Thank you again!

I like the compact scanner hardware, double sided scanning with no extra effort, ability to scan to a PDF or print a scanned PDF to NEAT. I like the ability to scan colored receipts that might not be legible in a grayscale or B/W scan. The scanner is fast, and the initialize button on the scanner itself is pretty handy when scanning a large pile of receipts. The OCR component is fairly accurate, I would say the Legacy OCR is about equivalent in accuracy to the cloud based premium version of 99%. I like that the software reminds you to backup at set intervals (obviously not an issue on the cloud system).

Neat lost their way as a cloud based service. They say safe, I say Expensive. Once you are on their cloud, if you don't pay you lose your records until you do, & they are expensive. I tried the cloud system, but b/c my internet is rural (slow), the throughput was abysmal. I tried a compromise solut'n, NEAT legacy synced to the cloud service. I did this because legacy was written so poorly that...

Read more

Thank you for submitting a review! We deeply apologize for any inconvenience or miscommunication that was caused. The legacy software that you are referring to has been retired for years now and has not had any updates for quite some time. Neat aslo does not hold any data hostage. All of your data can be stored directly onto your computer. If you do require any additional assistance, please take a look at our retired products community here - https://support.neat.com/retired

I have used Neat Books since it came out and it is key to running my business.

I always shudder when they "upgrade" the software since I then have to learn the new way of doing things. Luckily their client support is excellent.

Thank you for submitting a review! We are happy to hear that you are enjoying NeatBooks! We Thank You for choosing Neat!

The scanner software is great and the documents scan well

They no longer support a software and want you to store all your scanned documents in the cloud. We only store on our firewall protected server. I'm not paying for document storage so we will use the old software until it will no longer work.

Hi Ginger, Thanks for your review. While we no longer provide updates for the retired software, you are certainly free to continue using it on your computer. We do want to let you know that we provide bank level encryption security for our cloud service and have focused on the cloud because it allows us to provide unlimited storage at no extra cost, access from any web browser to view and share your information, and you can scan from virtually anywhere to the cloud via the Neat mobile app included free with subscriptions to Neat's cloud service. We'll be here whenever you are ready to try Neat's cloud service.

It was a great way to add in receipts, keep track of them and generate reports for taxes.

Really only valuable for receipts and contacts. Documents you can store, but they were as PDFs only - you can't store editable documents in it.

Thank you for submitting review. We greatly apologize for any inconvenience caused after the retirement of the Legacy software. We are glad that you were able to export your files and all issues were resolved with migrating your information. We are sad to see you go and hope that you come back to experience and all of our new features that we currently have and enjoy the fantastic features that are coming in the future.

In the age where most business is conducted through Credit Card transactions, it is vital to match charges to invoices. Often Neat has caught companies which charged us for merchandise however it never shipped. In addition, it helps filter out companies which have lousy accounting practices and try to double collect for invoices over one plus years. Just with those two scenarios alone, it more than pays for itself.

The Scan to Neat has to be just a tad bit user-friendly.

Thank you for submitting a review! We are happy to hear that you are enjoying using the Neat website! We greatly appreciate the kind words!

mildly easy to use - the new app taking the photo is slower than i would like - would prefer to click the photo as opposed to it taking it.

I wish i could edit the categories - if there is a typo it automatically saves it. I would like to be able to edit the expense categories.

Thank you for submitting a review! The Neat mobile app allows you to manually capture your photos now! All you have to do is toggle one and off the Auto Capture feature. You are able to edit the categories but unfortunately, deleting them is not an option in the mobile app. We apologize for any inconvenience caused.

The concept - the ability to scan in your receipts and have them all stored together and categorized neatly was very appealing.

The actual functionality. Setting up the neat scanner was a nightmare. I kept getting errors and couldn't get logged in to my account. Once I did get it set up, my scanner only worked part of the time. I also found their online categorization and storage to be overall lacking in being user friendly.

Hi Michelle, We're sorry to hear you had trouble setting up your scanner as well as finding the system to be less user friendly. We'd be happy to assist in both resolving any technical issues with the scanner as well as help you get more familiar with using Neat. You can reach our support team for technical assistance by calling 888-898-3253 https://support.neat.com/support/contact-support/ In...

Read more

Nothing. Your old version was the best. Usd to recommed to everyone. This Neat Utility is crap

Much more complicated. Can't find receipts, Can't print reports

Thank you for submitting your feedback. We do apologize for any inconvenience caused while using Neat. If you are having difficulties using the Neat scanning utility, please take a look here for a simple walk through - https://support.neat.com/scanutility/neat-scan-utility-faq . Also, please provide us with your email address that is associated with Neat so we can take a deeper look at your account to better assist you. Thank you again for submitting your feedback.

Easy to use, fast, quick accurate. Could scan receipts as I get them, and toss the paper

I have used NEAT since it was Neat Receipts. The idea is to scan documents and receipts, or photograph them, so you can be paperless. It worked fine, and I have thousands of receipts stored. Except…….now comes “Extortion” from the company. After Covid and retirement, I no longer need their services. So, I wanted to end my monthly subscription. However, unless I continue paying, I don’t have access...

Read more

Thank you for submitting a review! As stated, when you no longer pay for your subscription, you do not have access to the software. We do apologize that bulk downloading is not a feature that is currently available. Please follow the steps within this article to access any PDFs of your receipts that are store onto your computer - https://support.neat.com/smartorganizationsystem/access-local-pdfs-of-all-neat-cloud-images-offline When signing up for a Neat subscription, you agreed to the terms and conditions which state that if you cancel your subscription with the Neat company, access to the software will be denied. We apologize for any confusion caused.

I like the ability to scan & organize my documents & papers. Parsing & saving to the cloud add to its value. Welcome extras include scan to computer, scan to email, email a scan, and scan to Neat Solutions software. The search feature is a plus as well. I like the ability to zoom in & out on docs, rotate docs & print them.

1) incessant logins required & quite maddening! The software times out way too quickly and requires another log-on to get back where I left off. 2) Unlike your early version I can not double click (or use any command at all) to instantly enlarge the document to full size in order to read the microscopic size characters and numbers on the scanned item therein! 3) I must repeat the entry of repetitive...

Read more

Thank you for taking your time to leave your review. Your feedback is very valuable to us. We at Neat understand the need for additional features, such as those that were available on previous versions of the software. Neat is working hard to provide features users found beneficial and soon will be available.

I like the fact that it has significantly lessened my load of keeping excess paperwork. It has given me a great sense of contentment and security. All warranties, records, receipts, important documents or even articles, I have easy access to them anytime, anywhere. In business, it is imperative to always keep records, whether it would be for the government, financial statements, contracts, income receipts and employees. This program basically gives me peace of mind and lessens any stress or worry. If organization is essential to you then the Neat program is the answer.

Basically, if you scan a document and later on you want to add on another page to that document and scan it separately you are not able to combine it with the first scanned document. You have to delete the original document and then scan both together as a multipage document.

Hi Frederick, Thank you for the review! We are happy to tell new features are coming to Neat soon - more specifically, the ability to combine items and other ways to access and manager your data.

- Allows to categorize receipts and provide instant summary (e.g. Meals Receipts) of the amounts for the accountant. - Distinguishes between documents, receipts and business cards - Easy to use - Stores everything in local database, which is easy to backup/restore (did it few times flawlessly) - Naturally supports NeatReceipts scanner

- Abandoned to much worse cloud solution - Will stop working sooner or later - Not supported any longer - No new features are developed (e.g. templates for various business categories) - Lack of support whatsoever in general - Not many variety of scanners is supported. Very picky in their choice.

I like being able to print email and online documents directly to Neat, which stores them as searchable PDF documents.

I dislike two things. 1) The search function is bad and hasn't been upgraded in all the years I've used Neat; and 2) In order to print a stored document, I have to jump through hoops.

Thank you for submitting a review! We appreciate the feedback that you have provided. It sounds like you are utilizing our legacy desktop software that has now been retired for quite some time. With the cloud based software that the company has evolved to, a lot of features and functionalities have improved. We are happy that you have been able to utilize the product to your liking and we appreciate you for choosing Neat!

Was able to process 500 business cards in no time to vcards, scan receipts on daily basis, scan documents for clients all the time. This machine is so easy to use. You can change it from 2 sided scan, to a one sided, from color to b/w with just a click of a button. Scans go quickly and easily. On the off-chance one gets hung up the front opens easily and has never shredded my items. Also, love the feature we use at the end of the year to get the sales tax report. Very cool

No cons at this time.

Thank you for taking the time leave us review. We are happy to hear that the scanner has streamlined your processes

I can scan receipts easily. I can find a receipt when I need it. I record expenses easily. It gets rid of having paper receipts all around.

Their customer service needs improvement. They are not easily available to help with technical support. I pay per month for cloud service and sometimes I need help

We are sorry to hear that you had difficulties in reaching our technical support department. Our Tech support department is available M-F 9am . - 8pm eastern time. Please note that our automated system will attempt to look you up by telephone number first, so to make it easier to reach technical support please make sure you provide the telephone number that you registered with. We also offer support via email and chat.

Quick and easy scanning.

The navigation through files on my computer when scanning to the computer is not easy nor quick to move through. I would like to see something that is more user friendly. Also, there is no contacts tab so it is difficult to find where I scan all my business cards.

I like that we have a scanner... and when it works it works well. It integrated with Box which allows me to upload files into my EHR from my computer or my iPad which is nice.

The scanner works 70% of the time. The other 30% we have to shut it off then turn it back on. It’s irritating. Customer service hasn’t been much help.

Amy, We appreciate the time you have taken to write a review! We apologize for the difficulties you have experienced with your scanner. When you do come across any issues using your scanner device, please reach out to out help center here - https://support.neat.com/ We are glad to hear that you have enjoyed using the products for the amount of time that you have! Thank you for choosing Neat!

I have used Neat I think since it came out and rely on it to track my expenses. I find it especially invaluable at tax time.

They recently "upgraded" the app and I was initially not that happy with the changes. I am slowly learning about the changes and getting more comfortable with them.

Thank you for submitting a review! We are happy to hear that you are adjusting to all of the new functionality of Neat. If you ever need assistance, please feel free to schedule a 1:1 training session with one of our support agents. We thank you for choosing Neat and we appreciate you being a loyal customer!

what I love the most about the neat is that I'm able to save the document right to my desktop and email right away.

I can't really say I have anything negative about the neat.. I love how fast and simple it is.

Maria, Thank you for writing an awesome review. We really appreciate the support and the fact that you have chosen The Neat Company to keep you organized while running your business! If you ever need any assistance with the software, please do not hesitate to ask.

What I like most about NEAT is that is assists you in reducing the amount of paper accumulated for business expense tracking. It is an easy way for small business owners to vamp into using technology to organize expenses, files and anything that needs to be archived.

What I like least about the software is that I found the instructions hard to understand. As a product producer you have to be mindful that most business owners who use the software may have no other technology except a point of sale system. When you assume that the customer knows then you setting the customer up to be intimated and lose interest.

Linda, thank you for your very valuable feedback. We are sorry to hear that there was difficulty in understanding the product when you first began. We welcome any additional feedback you may have in how to improve a customers onboarding experience

I love how I can directly scan my receipts into Quicken Home and Business. I love that it is so easy to use and that I can choose a plan that fits my needs/budget

No real cons. Neat has really thought this software through. I loved it more when it was free, but I do understand why fees were added to their service. I still love it!

Hi Amy, We appreciate your candid review and how useful you are finding Neat. About 2 years ago Neat moved out of the bundled scanner software realm to focus on our cloud-powered services (which due require a subscription). Customers can continue using our retired products for as long as they wish without purchasing a subscription.

Scanner works very well and captures text on receipts to populate fields in the document description and database entries.

Difficult to contact support. Neat Data file is lost frequently. Program shuts down unexpectedly at times.

What I enjoy most about this software is that I can log on to my account and I can go searching for any documents that I scanned previously. Keeps me very neat !!

The only cons of this software are that everything is cloud-based since they discontinue the old software.

Thank you for submitting a review! We really appreciate the feedback and are happy that you are staying Neat! Saving time and keeping our customers organize is what we strive to do!