NetSupport ServiceDesk - 2025 Pricing, Features, Reviews & Alternatives

Easily integrated into your existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help you effortlessly track, organize, manage and answer the toughest support challenges. Its fully customizable and intuitive browser-based interface supports both desktop and mobile platforms and delivers robust workflow processes. It also supplies a wealth of management reports and a customer-friendly self-service portal – all the tools needed to help technicians deliver support effectively.

Features of NetSupport ServiceDesk include intuitive browser-based console, ITIL incident, problem and change management processes, service level agreements, customisable multi-lingual interface, automated incoming and outgoing email processing, automated assignment and prioritization, real-time management reports, automated escalation processes, custom report designer, full integration with NetSupport’s Remote Access and Asset Management solutions, searchable knowledge base and solution lookup, Active Directory integration, pre-populated service request templates, personalised home and exit pages for each operator, optional hardware/software inventory component, and more.

Discover the latest updates which includes multi-factor authentication. Providing an extra level of security when logging into NetSupport ServiceDesk, it can be set to be inherited across the whole organisation or at individual company, department or user levels.