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OneDesk Logo

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Helpdesk & Project Management Software - in one application

(9)

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OneDesk Features

Features Summary

Functionality

4.5

/5

11

Total features

78

6 categories

OneDesk features

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agile Methodologies
Alerts/Escalation
Alerts/Notifications
Assignment Management

Common features of Project Management software

API
Access Controls/Permissions
Activity Dashboard
Agile Methodologies
Alerts/Notifications
Availability Management
Billing & Invoicing
Budget Management

Price starts from

11.99

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

11

Price starts from

11.99

/user

Per month

Total Features

78

Unique features

  • Projections

  • Service Level Agreement (SLA) Management

  • Timesheet Management

  • Knowledge Base Management

Functionality

4.6

/5

27.4K

Price starts from

6

/user

Per month

Total Features

29

Features in Common

9

Unique features

  • Role-Based Permissions

  • Real Time Editing

  • Automatic Backup

  • File Transfer

Functionality

4.7

/5

18.9K

Price starts from

6

/user

Per month

Total Features

15

Features in Common

7

Unique features

  • Templates

  • Productivity Tools

  • Search/Filter

  • Offline Access

Common OneDesk comparisons

OneDesk logo
Jira logo
OneDeskvsJira
OneDesk logo
monday.com logo
OneDeskvsmonday.com

Reviewers who mentioned features said:

CS
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Christine S.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Flexible Application with a Strong Feature Set

Reviewed 7 months ago

We were very pleasantly surprised. I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own. The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests.

Pros

We are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system.

Cons

We allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already.

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Flor C.

Computer Software, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A project management solution

Reviewed a year ago

From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies.

Pros

One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier.

Cons

One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap.

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Gabriela M.

Computer Software, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Review of about a leading management software

Reviewed a year ago

In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated.

Pros

Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently.

Cons

It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs.

AG
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Alexandros G.

Civil Engineering, 51-200 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simplify Your Work with OneDesk's All-in-One Platform

Reviewed a year ago
Pros

1)All-in-one solution: OneDesk combines both project management and helpdesk functions in a single platform, which can be convenient and efficient for teams that need to manage both types of work.2)Customizable workflows: OneDesk allows teams to customize and automate various workflows, including triage, replies, notifications, and assignments, which can help streamline processes and reduce the need for manual intervention.3)Clear and simple pricing: OneDesk offers all features in all of its plans, which can make it easier for teams to understand the costs and choose the right plan for their needs.

Cons

Limited integration with other tools: While OneDesk may offer a wide range of features, it may not integrate with other tools that teams may be using, which could limit its usefulness in certain situations.

AR
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Verified reviewer

Higher Education, 5,001-10,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A complete project management software

Reviewed a year ago
Pros

Offers a range of tools and features for managing tasks, projects, and customer interactions. Includes a customizable interface and a range of integrations with other business tools and services.

Cons

The interface is a little complex to navigate.

tn
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teran n.

Computer Software, 201-500 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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An easy software to work with

Reviewed a year ago

I have worked with one desk in one of my previous startup companies to manage or project tasks and track their progress.

Pros

With onedesk, I was able to create projects, create tasks, can track task progress, can automate repetitive tasks and can customize workflows. I love the simplicity it provides; specially the user friendly interfaces and navigations. We can integrate onedesk with multiple tools like jira and zapier. This is a product which is affordable for startups.

Cons

I haven't used onedesk for a long time and haven't experienced any issue within that time.

RS
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Rakesh S.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Good solution to combine voice of the customer with product management

Reviewed 13 years ago

It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/

Pros

For a first-time user of the product, I thought support was excellent

Cons

No cons were added to this review

AR
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Verified reviewer

Financial Services, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A complete project management application

Reviewed 7 months ago
Pros

It's similar to having two applications in one, where you control projects and customers via tickets to keep customer service in order.

Cons

The cost is high if you pay on a monthly basis. It is also difficult to communicate with