Ntranet Reviews

The Announcement Island has been most impactful. We had a communication problem because of Geographic Locations and this helps have one central hub. It has been relatively easy to use and with the new upgrade the Island has improved even more! The directory has also been helpful and we use the recognition island to promote our "One Team" mantra!

Sometimes the specs and layout options of the portal can be difficult. Either the specs aren't listed so it is a guessing game as to how big a picture should be or, let's say, the announcement island get's larger because of numerous announcements, then there becomes blank space next to it. The pages don't shift automatically to fit the changes in the announcement island sizes or anniversary/birthday island sizes. (if that makes sense). So there can just be some funky layouts. I also wish there was an option to have tabbed or colored announcements from different departments under 1 announcement island.

The ease of use of the software is great as I do not have a background in web development. I am able to share my knowledge and train other "power users" very easily. Overall this platform is user friendly. The software has numerous add-on applications and has integration capabilities which is very helpful.

Ways to share streaming media can be tricky. We often have to use outside services to host streaming media and then come up with creative ways to present it on our portal. Otherwise hosting it directly on the platform's server can cause long loading times or strain on the systems performance. Our end users often request changes to the native document search on the platform. There can always be improvements in that aspect.

The pre-packaged modules for designing your intranet are very easy to use. Creating a custom intranet is also easily attainable for those who do not have the time or expertise to do it the old fashioned way with code.

Getting everything to align perfectly can be somewhat of a burden, however the grid system really helps.

We used this product to replace SharePoint and it ha been working wonders for us. From all of the features you get to stunning tech support you can't pick a better product.

The only issue I have as an admin in the portal is how you have to go to completely different settings to manage simple tasks. They have been fixing these issue those with their scheduled updates to the software.

What I like most is the outstanding customer service behind the software. The people at Passageways go above and beyond to help you and make sure that you're happy. We have been long-time customers and they went out of their way to help us with a re-design of our portal, asking nothing in return. I am new to my role and I had not worked with them before, but they didn't mind my endless amount of questions! They were truly on our side and wanted the project to succeed.

Nothing! I can't think of one thing I do not like...

Thank you for taking the time to review OnSemble! I'm so glad things are going well for you. I will definitely pass along the great feedback to our Customer Success and Support teams as well.

I think the best selling point for this software is the support, because it doesn't matter what something looks like if it doesn't work. The OnSemble support team is absolutely excellent. Their response times are usually same day, and everyone is friendly and helpful above and beyond the minimum to get the customer off the phone and out of their hair. When you pair that wonderful support experience with the functionality and flexibility of their actual software product, no other intranet I've experienced compares. Our portal allows us to create a website-like experience for our users, increasing engagement and giving us a better ROI than other options I've used in the past.

This is something that their developers are working to upgrade, but many of the modules have aspects that look a little outdated design-wise or don't have the ability to customize colors and fonts the way I'd like in an ideal world. However, this is very minimal, and as I said, something their team is working to correct.

The ease of use empowers people of all different technical backgrounds to build professional quality pages. Not only are the pages aesthetically pleasing, but the build-in modules offer a whole other level of functionality to make our jobs easier. I have really enjoyed the process of creating pages that, visually and technically, would have not been possible without Onsemble.

There are certain modules that could use some improvement for customization. For example, the font and color of the Birthdays and Anniversary islands. I wish we could customize those things easily. But this is a small complaint in the big picture, and our Customer Success Manager does a great job of bringing our ideas to the technical team to see if its something that can be implemented in the future.

Thank you for taking the time to review OnSemble! I'm glad to hear that you've enjoyed working in it and how it's empowering to users. We really appreciate the suggestion, and I will pass that along to our Product team.

I like that there is one place for staff to get everything. It keeps everyone up to date and creates consistency. Everyone has the same information - procedures - forms - etc.

If you don't plan on how you are going to use the program well, then you'll need re-design or other maintenance. It is best to put extra effort into the initial stages. Otherwise, some processes can be clunky or items buried and hard to find.

Thank you for taking the time to review OnSemble! I'm glad to hear how it's improving communication across the board. If you ever feel like you are in need of additional training or for any new team members, let us know!

This software is very easy to use and user friendly. I have no background in building/maintaining an Intranet (nor have I ever used one) before and OnSemble made it so easy to maneuver. There is so much you can do and customize to make your own and if you're experiencing any issues Support is there to save the day!

While there is A LOT you can customize and make your own, there are some things that cannot be changed/altered and it can be frustrating. There are definitely ways to work around it though!

Thank you very much for your review of OnSemble! I'm so glad you are finding it easy to use and a real game-changer for your bank. If you ever have questions or feel like you need additional training, let us know.

You don't have to have an education background in software to learn & manage the product effectively. Which also means that managing this is not time consuming. Also when we have ideas and suggestions Passageways is very open to them, asks questions to understand & works to include the new features or make the improvements you suggest.

At times some of the modules or islands don't function as simple or as straight forward as you would expect. But, as long as you share your frustration or suggestions for improvements with Passageways they do what they can to improve it to your satisfaction.

Thank you for taking the time to review OnSemble! I'm glad to hear that it's exactly what you've been looking for in a solution. We definitely appreciate the shout out for our Support team. If you ever feel like you are in need of additional training or for any new team members, let us know!

Our organization loves the set up and functionality. The user set-up, workgroup access, and island options have really helped us to increase our communication between locations and to engage our employees. What I love most is that our portal gives a landing page for our staff to come together, share information, resources, and feel connected.

I think some of the islands and features are still a little clunky and some of the designs look a little out-dated. It would be great of the site was more responsive to different devices, and if there was a mobile option for both iphone and Android. We'd also like to see improvements made for document sorting/display on list islands. It would be great if there were options to organize accordion drop-down menus for files, and if you could choose how uploaded documents would be displayed.

Thank you for taking the time to review OnSemble! I'm glad to hear that the portal is really helping to build a community at your bank. We definitely appreciate the feedback, and I will pass it along to our Product team.

Honestly, intranet software is funky. It's all funky. Some of it's funkier than others, and I would say OnSemble is an acceptable level of funkiness. What REALLY makes the difference is your Customer Support Manager and the tech support team. They are good, kind people who truly want to make the product work for you. They work so hard to make you happy and they are a joy to go through this beast of a project with. That's why I would choose OnSemble again. This is my 4th intranet relaunch project, so I know what I'm talking about.

Some modules are built in a way that doesn't make sense from a user or author perspective, and you have to do some workarounds to get them to work "normal." I made a bunch of feature requests and am confident Passageways is working to improve their product.

Our site is engaging and unique to our organization. We love that OnSemble helped us customize an Employee Recognition preview window on the homepage, and it has a social media feel that the employees enjoy. Our employees also love having many of their needs located all in one place, whether it be procedures, training material, an employee’s contact information, event details, or a blog post from our [SENSITIVE CONTENT HIDDEN]. Having a one-stop-shop for resources is invaluable.

We are a small credit union and have minimal resources; therefore, the setup took much longer than expected. There is a bit of a learning curve; however, the most recent update is much more intuitive, and I am quickly learning the new admin processes.

There are several modules that are available for you to make your intranet as simple - or complex - as you need it to be. The portal flexibility is helpful.

Some of the modules may be too simple, or not fully customizable in the ways you expect - but Passageways Support and Consulting are available to help craft solutions that fit your needs.

This software is very easy to use, and for those areas where I may be unfamiliar, OnSemble provides ample support documentation and videos.

If I had to list one thing, it would be that some of the features were difficult for me to figure out at first (basic portal page editing). However, I was then introduced to the OnSemble support site, where I was able to find answers to my questions very quickly and efficiently!

Thank you for taking the time to review OnSemble! I am so glad that ease of use is really coming across, and it's great to see that you found our Resources section to help you. If you ever need anything, your Customer Success Manager is always there too.

Passageways is a great tool to make your work environment work as a community. You can make it fun and navigationally/organizationally friendly. The support from their staff members gives you the ability to make it your own.

If you are not a computer whiz, it can be overwhelming once you begin building pages. However, the tools given to you along with staff support will help you through the obstacles.

Thank you for taking the time to review OnSemble! I'm happy to hear you are having very little issues. However, we do appreciate that feedback, and we are here if you ever need anything.

This platform allows our staff to easily build and deliver high quality and current materials to our staff with a website feel. The functionality to the end user is very easy to navigate and easy to follow while similar for those portal administrators. The Passageways support staff is AWESOME, too! The whole group has a "can do" attitude.

Sometimes the permissions and module setup can be a little clunky.

Thank you for taking the time to review OnSemble! I'm glad to hear how it's improving communication across the board. It's always wonderful to hear about our great Support team, so thank you for the shout out.

We love that OnSemble allows us to connect every employee across the bank from tellers all the way up to our executives. Employees feel more involved in each others' lives which cultivates a sense of family and increases buy-in across the board for our bank's mission and vision.

We have no complaints. The customer service has been absolutely fantastic and Passageways is a top notch company. As we move forward, we will definitely continue with them.

Thank you for taking the time to review OnSemble! I'm glad to hear how it's making you feel connect across your bank. I will definitely pass along those kudos to our Support and Customer Success teams too.

The ability to customize it to our branding, our needs and wants.

If possible, having some ready-made css or html scripts that could be made available for use would be great.

Thank you for taking the time to review OnSemble! It's great to hear that the customization is coming across nicely for you. If you ever feel like you are in need of additional training or for any new team members, let us know! I will definitely pass along that compliment to your CSM too.

Many features allows for us to engage staff at all levels-it's so easy to use that we have a whole team who contributes to the content, look, and feel. The ease of use allows us to easily change up the theme for holidays, special events, or just because!

Nothing about the product to not like! It would be great if more clients could be engaged in the community to share tips, tricks, and ideas

Thank you for taking the time to review OnSemble! I'm glad to hear how it's improving communication across the board. If you ever feel like you are in need of additional training or for any new team members, let us know!

I like the layout of our internal website

The calendars don't scroll the same was as they did in the older version. We have to scroll down the page to see the last week of the month.

Thank you for taking the time to review OnSemble! I'm so glad to see that you are loving OnSemble and that it's helped with employee engagement. That's good feedback about the calendar feature, so please be sure to bring that up with your CSM.

The biggest benefit to using this software is a simple consistent layout. It makes training staff quick and easy.

The alerts and notifications section can only be set at the user level. It was one of the biggest complaints during implementation.

Thank you for taking the time to review OnSemble! I'm glad to hear how it's improving communication across the board. We definitely appreciate the feedback on the alerts and notifications section. I will pass that along to the Product team.

User friendly. Customer support. Add on modules.

None - N/A. We love our portal! Passageways is so supportive in all we want to do.

Thank you for taking the time to review OnSemble! It's great that the features are working well for you. I will definitely pass along the kudos to our Customer Success and Support team too.

Our intranet portal provides a one-stop-shop for important communications for our team. It also helps us build engagement between departments.

The platform is robust and can take some time to understand - even more time to manage.

Thank so much for taking the time to review OnSemble! It's great to hear that you've made it an important part of your organization.

We’re currently in the process of relaunch a new portal.

We’re currently working with rep.

Thank you for taking the time to review OnSemble! Sorry to see that ease of use is not coming across for you. At anytime, we offer free additional training, so please connect with your Customer Success Manager to get involved.