PinPoint Features

We have over 1 million documents presently scanned in our 5 file rooms. With one particular file room we have made available to our Account Executives (remote applications) the prior days activity logs allowing them major time savings in locating data and the invariable "lost" document or "checked out" documents issues have vanished. Having the electronic documents gives them access any time of day or night and they never have to worry about where they can locate what they are need of for a client. The timeliness of retrieval is only upon their shoulders and not dependent upon anyone else.

Finally, the terms and conditions state "LSSP Corporation reserves the right to prorate any refund that is requested for professional services rendered to the client in an effort to resolve any client issue(s).", but if you request a cancellation and prorated refund, they will not give you a refund. Look elsewhere for a document management software solution, there are many better alternatives out there.

Overall my experience with Pinpoint is a positive one and I would recommend it to anyone with an extensive filing database that requires consistent activity.

End users have been very happy.

We struggled a lot getting PinPoint set-up. There needs to be a manual showing how to use ARIE and load documents. We had not realized the font size affected how well ARIE sorted the documents. Despite our struggles, we now can run and use PinPoint seamlessly and it works for our firm very well.

My coworkers don't have to come to me to find various paperwork--it is at their finger tips--of course I still have to remind them occasionally, but that is simple.

Just as I indicated above, affordable, reliable software that manages my documents. I know I don't have to worry about them. PinPoint has helped with my peace of mind so much.

I've been wanting to make some recommendations for changes in PinPoint, so thank you for this opportunity to do so! I have seen some great things come out of your company. Thank you for constantly improving on what you have created, and for giving us the opportunity to have a voice in those changes. We started out with eDrawer and moved to PinPoint. Each software program has it's plus and minuses....

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We are storing client files primarily on the system. We also have from time to time auditors come in from the State or we turn files into the court. We are able to provide a thumb drive with the requested information.

Great company to do business with. Have been with them for many versions of the software and the product keeps improving.

helps with document management and online backups of important data files. 3rd party integrations are inbuilt and helps with adding more functionality and features.

Great way to store your data

Pros - 1. cloud has always been up when I needed access to my documents 2. integration with drop box is easy 3. always on the latest version - no patches or upgrades needed 4. Excellent response time to locate and view documents Cons 1. No way to reorder the columns based on a users preference if not using a field(doc status), cannot move to far right and allow the meta data fields...

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Personally (but I use Pinpoint all of the time), I find it easy to use, great for storing, I've seen some bugs (minor), and have offered suggestions to your support staff. When I train my staff to use Pinpoint, I hear complaints that it's difficult to navigate; to find documents, hard to figure out the Search Content page (we use this page the most). I think the more we will use it, the better response I will receive (just have not achieved this level of satisfaction yet). We would like to have outsiders use the View User screen (to view their own documents, without calling us to send them), but I have a feeling they may find it difficult to use as well. Errick is awesome! and your web support is very good too!

The attorneys I work with are largely computer-literate only to the extent of being able to do Google searches, and legal research (Lexis, Westlaw, etc.). A few of them also able to use social media (Facebook, Twitter, etc.). In short, they have no experience using document management programs, so having one that is as easy to use as PinPoint is really a necessity for them. I have had excellent reviews from all the attorneys who have used the program. The only "complaint" I have is that it seems really difficult to clear out cases once they are done. I would like it if we could just hit "delete" and have the cabinets go away (with a warning message of course).

I like the fact that you can save documents to your hard drive and transfer them into E-drawer without having to print them. Our business receives 75 to 80% of our work via the internet and not being forced to handle actual paper is a one of the best things about this software. Consequently our physical storage needs have dropped dramatically. The only con that I would have is that sometimes the software "hangs" when printing a document that has been saved. Doesn't happen often and I have not addressed the situation for that reason.

I don't find the setup/admin tasks intuitive, and find we don't use many of the features because it's too time consuming for us to learn to implement. Having our 12,000 plus files reachable instantly is a huge time saver for us-no more paper files! Not being able to use the "enter" button and only the magnifying glass is an annoyance and a small complaint, but annoying just the same. Our sales rep Errick was a huge help in helping us implement our program and his ongoing support is almost immediate and very helpful.

Overall they provide good customer service and the cost for the storage size is great, they regularly make updates and work on ways to improve the product.

We have been using LSSP's Document Management System since the company launched it's first product. Over 5 + years we've seen the software improve with each release adding more and more features and options. We recently converted to PinPoint and have virtually eliminated physical paper in our daily law practice workflow. Our small civil litigation team can now work effectively and collaboratively from multiple locations with a superior cloud based document management solution. The system has paid for itself many times over. www.rausch.com

We use edrawer and not PinPoint so this review is of edrawer. In the beginning there were some software bugs that caused us some concern but they were resolved and our data was corrected. So there is always a slight doubt in the back of my mind as to the accuracy of our data. But for the most part it is easy to use and meets our needs just fine. I have always appreciated the quick response we have gotten to any questions or concerns we have had.

We converted to Pinpoint from another document management system. Pinpoint is by far and above much faster for document display, and multi-document display has enabled us to work with documents much faster and more efficient. There a number of features in pinpoint that have added automation to manual functions and the entire system has sped up our ability to find and display important documents.

We have been using the LSSP product for over 10 years ingesting over a million documents. The meta search functionality when combined with the document OCR is extremely quick and efficient. We give this software an overall 5 Star because it is just that good and the price points are outstanding. We have implemented multiple file rooms to segregate our data and to further secure confidential data.

MZ Consulting Limited MZCL) has found the use of PinPoint Enterprise EDMS very functional and useful for our purposes. As an ICT consulting company, PinPoint enables MZCL to concentrate on the delivery of our services while the system takes care of all our paper work. Be they records from customers, our reports, and accounting reports. Document delivery is simple and fully automated. Simply efficient.