PinPoint Features

PinPoint

Electronic document management system with automatic filing

4.53/5 (53 reviews)

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API
Access Controls/Permissions
Active Directory Integration
Alerts/Notifications
Approval Process Control
Archiving & Retention
Audit Management
Audit Trail
Calendar Management
Collaboration Tools
Commenting/Notes
Compliance Tracking
Data Import/Export
Digital Signature
Document Capture
Document Classification
Document Generation
Document Management
Document Storage
Document Templates
Drag & Drop
Electronic Signature
FDA Compliance
File Conversion
File Recovery
File Sharing
Forms Management
Full Text Search
Indexing
Metadata Management
Offline Access
Optical Character Recognition
Revision History
Tagging
Task Management
Third Party Integrations
Version Control
Workflow Management
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API
Access Controls/Permissions
Active Directory Integration
Alerts/Notifications
Approval Process Control
Archiving & Retention
Audit Management
Audit Trail
Calendar Management
Collaboration Tools
Commenting/Notes
Compliance Tracking
Data Import/Export
Digital Signature
Document Capture
Document Classification
Document Generation
Document Management
Document Storage
Document Templates
Drag & Drop
Electronic Signature
FDA Compliance
File Conversion
File Recovery
File Sharing
Forms Management
Full Text Search
Indexing
Metadata Management
Offline Access
Optical Character Recognition
Revision History
Tagging
Task Management
Third Party Integrations
Version Control
Workflow Management
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API
Access Controls/Permissions
Active Directory Integration
Alerts/Notifications
Approval Process Control
Archiving & Retention
Audit Management
Audit Trail
Calendar Management
Collaboration Tools
Commenting/Notes
Compliance Tracking
Data Import/Export
Digital Signature
Document Capture
Document Classification
Document Generation
Document Management
Document Storage
Document Templates
Drag & Drop
Electronic Signature
FDA Compliance
File Conversion
File Recovery
File Sharing
Forms Management
Full Text Search
Indexing
Metadata Management
Offline Access
Optical Character Recognition
Revision History
Tagging
Task Management
Third Party Integrations
Version Control
Workflow Management
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PinPoint Feature Reviews

25 reviewers had the following to say about PinPoint's features:

Nicole P.

helps with Document revisions

2018-01-19

helps with document management and online backups of important data files. 3rd party integrations are inbuilt and helps with adding more functionality and features.

Pros

PinPoint let us manage documents online and keep revisions. Versioning has been the great feature since we can recover to previous revisions easily.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kristi G.

PinPoint Document Management

2019-06-26

Just as I indicated above, affordable, reliable software that manages my documents. I know I don't have to worry about them.

Pros

We also have a reliable, searchable document management system in PinPoint.

Cons

Learning to create the structure for my business, but the PinPoint rep was awesome and helped so much.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gerry P.

PinPoint excellent price point1

2019-06-25

With one particular file room we have made available to our Account Executives (remote applications) the prior days activity logs allowing them major time savings in locating data and the invariable "lost" document or "checked out" documents issues have vanished.

Pros

This feature rich software, for the price, is an amazing tool to have at your disposal to reduce the paper clutter that traditional filing cabinets require and that off-line storage area that is no longer required (major cost savings)

Cons

I cannot think of any! We have had such great success with the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Craig M.

Great software

2016-03-10

Great document management--Very easy to use--safe.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from LSSP


Thank you for your reply and review.

Read more
Barbara M.

Unhappy customer

2020-11-02

Look elsewhere for a document management software solution, there are many better alternatives out there.

Pros

The LSSP (Pinpoint) product used to be cost effective, simple and usable. Unfortunately that is no longer the case.

Cons

The text search function is virtually unusable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter R.

eDrawer and PinPoint User

2013-10-11

We recently converted to PinPoint and have virtually eliminated physical paper in our daily law practice workflow. Our small civil litigation team can now work effectively and collaboratively from multiple locations with a superior cloud based document management solution.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jennie S.

Customer satisfaction

2019-06-26

Great way to store your data

Pros

Easy to search for files in latest version

Cons

I can not think of anything major, instruction manual could use more detail

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
KAMRAN Q.

PinPoint Document Management System

2019-07-12

Overall my experience with Pinpoint is a positive one and I would recommend it to anyone with an extensive filing database that requires consistent activity.

Pros

There are helpful dashboards that make navigating Pinpoint on a daily basis stress-free.

Cons

There are several for which our office has no need, but the options can’t be toggled off so they clutter the search fields, the upload window, and the gallery view.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Carey S.

Pinpoint - Excellent Program

2014-06-19

Pinpoint is an excellent, easy to use, document management system with many features that a lot of other DMS systems do not have.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Dave B.

Fast web response, and powerful document management features

2016-03-09

We converted to Pinpoint from another document management system.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from LSSP


Thank you for your feedback.

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Ravi T.

A True Electronic Document Management System

2019-06-25

PinPoint has helped us go digital and have the Invoicing process happen in the EDMS.

Pros

With features like Drag & Drop documents in PinPoint and sharing an external link with 3rd party without worrying about document security, PinPoint has helped us a lot.

Cons

Nothing to say here from me. PinPoint is on the right track and they are pushing out new features and updates every 3 months.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gerry P.

Awesome software with an equally awesome support staff!!!

2016-03-10

The meta search functionality when combined with the document OCR is extremely quick and efficient.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from LSSP


thank you for your review.

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Jon S.

Pinpoint

2019-06-25

They are willing to answer questions but I would prefer phone support more than just emails or website support.

Pros

Filing the documents with ease is what I enjoy.

Cons

Finding documents takes multiple steps; merging documents seem to take a long time since latest update

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Janice C.

Moved to PinPoint from eDrawer

2016-03-10

One feature that I would like to see implemented in PinPoint is the ability to export an entire Folder's documents together.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from LSSP


Thank you for performing this review.
We will contact you as well as you can export an entire folder or case at one time already.

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Dave H.

Migrated from eDrawer to cloud based Pinpoint

2016-03-09

Pros - 1. cloud has always been up when I needed access to my documents 2. integration with drop box is easy 3. always on the latest version - no patches or upgrades needed 4.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from LSSP


Thank you for your comment and feedback.
we will keep those on the list for review at next enhancement set.

Read more
Tom P.

Insurance Agency

2019-06-25

Have been with them for many versions of the software and the product keeps improving.

Pros

Secure storage.

Cons

Once in a while a document is too large or has security properties that are not compatible, but this is rare.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Susie R.

PinPoint Review

2019-06-26

My coworkers don't have to come to me to find various paperwork--it is at their finger tips--of course I still have to remind them occasionally, but that is simple.

Pros

I just pull up pinpoint and search for what I need.

Cons

PinPoint has a few annoying features--like you have to click a certain area of a drop down or it won't open.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jill A.

Rough Start

2019-06-26

There needs to be a manual showing how to use ARIE and load documents. We had not realized the font size affected how well ARIE sorted the documents.

Pros

I like the customization of how to name and index documents. My one-on-one training sessions with our PinPoint representative have been extremely helpful.

Cons

Visually when setting up permissions, it is not very user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Marilyn M.

I use this software to manage large document criminal cases for defense attorneys in California

2016-03-09

The attorneys I work with are largely computer-literate only to the extent of being able to do Google searches, and legal research (Lexis, Westlaw, etc.).

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from LSSP


Thank you for your comment and feedback.

Read more
Shelly W.

We love this software for it's ease of use. It's also very easy to retreive documents that have bee

2016-03-09

Consequently our physical storage needs have dropped dramatically.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from LSSP


Thank you for your review and feedback.

Read more
Musa Z.

PINPOINT ENTERPRISE EDMS

2014-06-19

Be they records from customers, our reports, and accounting reports.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Sue H.

Rarely need support, but when needed it's quick.

2016-03-11

It has gotten easier to use since the documents list in alphabetical order.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from LSSP


Thank you for your review.

Read more
Ed D.

Easy to use

2019-06-25

End users have been very happy.

Pros

Like the training access. Support is always helpful and gives us instructions on documentation as well.

Cons

Not any cons was happy when we migrated from the server version to the cloud.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kenny B.

Great Support Team! Using filtering page to find docs is complicated. Some bugs we've encountered.

2016-03-10

When I train my staff to use Pinpoint, I hear complaints that it's difficult to navigate; to find documents, hard to figure out the Search Content page (we use this page the most).

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from LSSP


thank you and we will keep your comments to help us.

Read more
Donna M.

PinPoint Operation

2019-06-25

We are storing client files primarily on the system.

Pros

Needs to be updated to new version

Cons

Would prefer to not have to go through DropBox for the pick up the file feature. When viewing pages have to scroll up and down and across to see the pages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more