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Electronic document management system with automatic filing

(4)

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PinPoint Features

Features Summary

Functionality

4.3

/5

55

Total features

44

3 categories

PinPoint features

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Approval Process Control
Archiving & Retention
Audit Management

Common features of Document Management software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Approval Process Control
Archiving & Retention
Audit Trail

Price starts from

17

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.3

/5

55

Price starts from

17

/user

Per month

Total Features

44

Unique features

  • Third-Party Integrations

  • Metadata Management

  • File Recovery

  • Tagging

Functionality

4.6

/5

27.4K

Price starts from

6

/user

Per month

Total Features

29

Features in Common

14

Unique features

  • Encryption

  • Content Library

  • Role-Based Permissions

  • Multi-Language

Functionality

4.5

/5

28.1K

Price starts from

6

/user

Per month

Total Features

17

Features in Common

13

Unique features

  • Productivity Tools

  • Project Management

  • Notes Management

  • Chat/Messaging

Common PinPoint comparisons

PinPoint logo
M-Files logo
PinPointvsM-Files
PinPoint logo
Microsoft SharePoint logo
PinPointvsMicrosoft SharePoint

Reviewers who mentioned features said:

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Ravi T.

Computer Software, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A True Electronic Document Management System

Reviewed 5 years ago

PinPoint has helped us go digital and have the Invoicing process happen in the EDMS.

Pros

PinPoint does not limit or hide behind pay walls. They have a simple and cheap pay model and that is per year according to the number of years. It is easy to learn and understand. It Supports PDF Forms + Digital & Electronic Signatures. With features like Drag & Drop documents in PinPoint and sharing an external link with 3rd party without worrying about document security, PinPoint has helped us a lot. PinPoint recently revamped their whole UI which made it more easy to use and Navigate. PinPoint also comes with a FREE fully fledged CRM.

Cons

Nothing to say here from me. PinPoint is on the right track and they are pushing out new features and updates every 3 months.

GP
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Gerry P.

Broadcast Media, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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PinPoint excellent price point1

Reviewed 5 years ago

We have over 1 million documents presently scanned in our 5 file rooms. With one particular file room we have made available to our Account Executives (remote applications) the prior days activity logs allowing them major time savings in locating data and the invariable "lost" document or "checked out" documents issues have vanished. Having the electronic documents gives them access any time of day or night and they never have to worry about where they can locate what they are need of for a client. The timeliness of retrieval is only upon their shoulders and not dependent upon anyone else.

Pros

Ease of installation, functionality, embedded feature rich tools. Excellent customer service and support! The speed with which the software is able to retrieve queries when using meta data searches. The capability to have the scanned documents OCR'd in the background speeds up processing. The various privacy levels which limit access to highly confidential data. The excellent price point for the software and the annual ongoing maintenance contracts. This feature rich software, for the price, is an amazing tool to have at your disposal to reduce the paper clutter that traditional filing cabinets require and that off-line storage area that is no longer required (major cost savings)

Cons

I cannot think of any! We have had such great success with the product.

BM
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Barbara M.

Retail, 11-50 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Unhappy customer

Reviewed 4 years ago

Finally, the terms and conditions state "LSSP Corporation reserves the right to prorate any refund that is requested for professional services rendered to the client in an effort to resolve any client issue(s).", but if you request a cancellation and prorated refund, they will not give you a refund. Look elsewhere for a document management software solution, there are many better alternatives out there.

Pros

The LSSP (Pinpoint) product used to be cost effective, simple and usable. Unfortunately that is no longer the case.

Cons

The LSSP (Pinpoint) product has become clunkier and more difficult to use with each "upgrade". The large price tag does not correlate with the functionality of the product. The text search function is virtually unusable. The automatic character recognition and file sorting function does not work, as a large percentage of files are rejected. There is no way to integrate the document management software with my accounting program.

KQ
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KAMRAN Q.

Legal Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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PinPoint Document Management System

Reviewed 5 years ago

Overall my experience with Pinpoint is a positive one and I would recommend it to anyone with an extensive filing database that requires consistent activity.

Pros

Pinpoint is a great system for managing documents. Its filing system and searchable pdf feature make it easy to track down old docs in our archives. Uploading and updating new docs is simple and fast. There are helpful dashboards that make navigating Pinpoint on a daily basis stress-free.

Cons

My biggest complaint with pinpoint is actually that it has too many features. There are several for which our office has no need, but the options can’t be toggled off so they clutter the search fields, the upload window, and the gallery view.

JC
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Janice C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Moved to PinPoint from eDrawer

Reviewed 8 years ago

I've been wanting to make some recommendations for changes in PinPoint, so thank you for this opportunity to do so! I have seen some great things come out of your company. Thank you for constantly improving on what you have created, and for giving us the opportunity to have a voice in those changes. We started out with eDrawer and moved to PinPoint. Each software program has it's plus and minuses....

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you for performing this review. We will contact you as well as you can export an entire folder or case at one time already.

ED
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Ed D.

Hospital & Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use

Reviewed 5 years ago

End users have been very happy.

Pros

I like how they have updated this over the years. Like the training access. Support is always helpful and gives us instructions on documentation as well.

Cons

Not any cons was happy when we migrated from the server version to the cloud.

SR
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Susie R.

Furniture, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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PinPoint Review

Reviewed 5 years ago

My coworkers don't have to come to me to find various paperwork--it is at their finger tips--of course I still have to remind them occasionally, but that is simple.

Pros

I don't have to go looking for anything in a file folder or look for folders any longer. I just pull up pinpoint and search for what I need. My office is no longer full of folders and papers. Everyone has access to all the folders, so they can look for what they need and no longer ask me for them.

Cons

PinPoint has a few annoying features--like you have to click a certain area of a drop down or it won't open. It sometimes won't load unless you close the browser and reopen.

KG
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Kristi G.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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PinPoint Document Management

Reviewed 5 years ago

Just as I indicated above, affordable, reliable software that manages my documents. I know I don't have to worry about them. PinPoint has helped with my peace of mind so much.

Pros

PinPoint is affordable but yet helps me be HIPAA Compliant. I have the ability to monitor usage and run audit reports. We also have a reliable, searchable document management system in PinPoint. It is great!

Cons

Learning to create the structure for my business, but the PinPoint rep was awesome and helped so much.

JA
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Jill A.

Financial Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Rough Start

Reviewed 5 years ago

We struggled a lot getting PinPoint set-up. There needs to be a manual showing how to use ARIE and load documents. We had not realized the font size affected how well ARIE sorted the documents. Despite our struggles, we now can run and use PinPoint seamlessly and it works for our firm very well.

Pros

I like the customization of how to name and index documents. My one-on-one training sessions with our PinPoint representative have been extremely helpful.

Cons

I think from the admin's perspective, it is very difficult to set-up and customize. Visually when setting up permissions, it is not very user friendly. Although the paid trainings with PinPoint representatives are VERY helpful, the free online information is NOT that helpful at all.

DM
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Donna M.

Nonprofit Organization Management, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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PinPoint Operation

Reviewed 5 years ago

We are storing client files primarily on the system. We also have from time to time auditors come in from the State or we turn files into the court. We are able to provide a thumb drive with the requested information.

Pros

Ability to look for a file once already in the system. It is good and bad to have options on how to do the same thing multiple ways. It makes the system definitely flexible but makes it difficult to train. We have to pick a process and train others. Once you know the options it is easier We like the video training. Needs to be updated to new version

Cons

Support documentation is too wordy. It is difficult to follow. Need hierarchically step by step instructions with pictures. You can tell the person that writes it definitely knows the system but there are assumptions. Would prefer to not have to go through DropBox for the pick up the file feature. When viewing pages have to scroll up and down and across to see the pages. If on the screen there was a way to minimize the Group Programs section on the left to extend the screen.

TP
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Tom P.

Insurance, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Insurance Agency

Reviewed 5 years ago

Great company to do business with. Have been with them for many versions of the software and the product keeps improving.

Pros

Ease of use and performance. Secure storage.

Cons

Once in a while a document is too large or has security properties that are not compatible, but this is rare.

NP
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Nicole P.

Computer Software, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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helps with Document revisions

Reviewed 6 years ago

helps with document management and online backups of important data files. 3rd party integrations are inbuilt and helps with adding more functionality and features.

Pros

PinPoint let us manage documents online and keep revisions. Versioning has been the great feature since we can recover to previous revisions easily. The documents can be shared and sync'd with various devices.

Cons

No cons were added to this review

JS
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Jennie S.

Construction, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Customer satisfaction

Reviewed 5 years ago

Great way to store your data

Pros

Easy to search for files in latest version

Cons

I can not think of anything major, instruction manual could use more detail

DH
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Dave H.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Migrated from eDrawer to cloud based Pinpoint

Reviewed 8 years ago

Pros - 1. cloud has always been up when I needed access to my documents 2. integration with drop box is easy 3. always on the latest version - no patches or upgrades needed 4. Excellent response time to locate and view documents Cons 1. No way to reorder the columns based on a users preference if not using a field(doc status), cannot move to far right and allow the meta data fields...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you for your comment and feedback. we will keep those on the list for review at next enhancement set.

KB
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Kenny B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great Support Team! Using filtering page to find docs is complicated. Some bugs we've encountered.

Reviewed 8 years ago

Personally (but I use Pinpoint all of the time), I find it easy to use, great for storing, I've seen some bugs (minor), and have offered suggestions to your support staff. When I train my staff to use Pinpoint, I hear complaints that it's difficult to navigate; to find documents, hard to figure out the Search Content page (we use this page the most). I think the more we will use it, the better response I will receive (just have not achieved this level of satisfaction yet). We would like to have outsiders use the View User screen (to view their own documents, without calling us to send them), but I have a feeling they may find it difficult to use as well. Errick is awesome! and your web support is very good too!

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

thank you and we will keep your comments to help us.

MM
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Marilyn M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I use this software to manage large document criminal cases for defense attorneys in California

Reviewed 8 years ago

The attorneys I work with are largely computer-literate only to the extent of being able to do Google searches, and legal research (Lexis, Westlaw, etc.). A few of them also able to use social media (Facebook, Twitter, etc.). In short, they have no experience using document management programs, so having one that is as easy to use as PinPoint is really a necessity for them. I have had excellent reviews from all the attorneys who have used the program. The only "complaint" I have is that it seems really difficult to clear out cases once they are done. I would like it if we could just hit "delete" and have the cabinets go away (with a warning message of course).

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you for your comment and feedback.

VS
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Valerie S.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good document management system - very user-friendly

Reviewed 10 years ago
Pros

The product is easy to use once it is set up to your specific needs. The customer service at LSSP has been fantastic. They respond quickly and provide personal attention and dedication to solve any problems encountered.

Cons

This is very specific, but when you go to search on certain screens, the system doesn't allow you to just click the back arrow to return to the search screen. You have to go through a couple of steps from the main menu to get back to the search screen. Also, the way the alphabetical folders show on the screen is a little backwards.

SW
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Shelly W.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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We love this software for it's ease of use. It's also very easy to retreive documents that have bee

Reviewed 8 years ago

I like the fact that you can save documents to your hard drive and transfer them into E-drawer without having to print them. Our business receives 75 to 80% of our work via the internet and not being forced to handle actual paper is a one of the best things about this software. Consequently our physical storage needs have dropped dramatically. The only con that I would have is that sometimes the software "hangs" when printing a document that has been saved. Doesn't happen often and I have not addressed the situation for that reason.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you for your review and feedback.

LO
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Laura O.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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We use this program for document storage and it has made finding our documents much easier

Reviewed 8 years ago

I don't find the setup/admin tasks intuitive, and find we don't use many of the features because it's too time consuming for us to learn to implement. Having our 12,000 plus files reachable instantly is a huge time saver for us-no more paper files! Not being able to use the "enter" button and only the magnifying glass is an annoyance and a small complaint, but annoying just the same. Our sales rep Errick was a huge help in helping us implement our program and his ongoing support is almost immediate and very helpful.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

thank you for your review.

MP
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Melissa P.

Financial Services, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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PinPoint Review

Reviewed 5 years ago

Overall they provide good customer service and the cost for the storage size is great, they regularly make updates and work on ways to improve the product.

Pros

Great price for storage size, regular updates

Cons

Not the easiest to navigate and find items

PR
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Peter R.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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eDrawer and PinPoint User

Reviewed 11 years ago

We have been using LSSP's Document Management System since the company launched it's first product. Over 5 + years we've seen the software improve with each release adding more and more features and options. We recently converted to PinPoint and have virtually eliminated physical paper in our daily law practice workflow. Our small civil litigation team can now work effectively and collaboratively from multiple locations with a superior cloud based document management solution. The system has paid for itself many times over. www.rausch.com

Pros

No pros were added to this review

Cons

No cons were added to this review

JK
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Joyce K.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Easy to use and support is very responsive and helpful.

Reviewed 8 years ago

We use edrawer and not PinPoint so this review is of edrawer. In the beginning there were some software bugs that caused us some concern but they were resolved and our data was corrected. So there is always a slight doubt in the back of my mind as to the accuracy of our data. But for the most part it is easy to use and meets our needs just fine. I have always appreciated the quick response we have gotten to any questions or concerns we have had.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

thank you for your review.

DB
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Dave B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Fast web response, and powerful document management features

Reviewed 8 years ago

We converted to Pinpoint from another document management system. Pinpoint is by far and above much faster for document display, and multi-document display has enabled us to work with documents much faster and more efficient. There a number of features in pinpoint that have added automation to manual functions and the entire system has sped up our ability to find and display important documents.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you for your feedback.

GP
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Gerry P.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Awesome software with an equally awesome support staff!!!

Reviewed 8 years ago

We have been using the LSSP product for over 10 years ingesting over a million documents. The meta search functionality when combined with the document OCR is extremely quick and efficient. We give this software an overall 5 Star because it is just that good and the price points are outstanding. We have implemented multiple file rooms to segregate our data and to further secure confidential data.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

thank you for your review.

MZ
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Musa Z.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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PINPOINT ENTERPRISE EDMS

Reviewed 10 years ago

MZ Consulting Limited MZCL) has found the use of PinPoint Enterprise EDMS very functional and useful for our purposes. As an ICT consulting company, PinPoint enables MZCL to concentrate on the delivery of our services while the system takes care of all our paper work. Be they records from customers, our reports, and accounting reports. Document delivery is simple and fully automated. Simply efficient.

Pros

No pros were added to this review

Cons

No cons were added to this review